Customer Reviews for Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Customer Rating
2
Rust after only one year and poor customer service
on May 9, 2025
Posted by: ghis 1963
from Ste-Agathe-de-Lotbinière, Québec, Canada
Gender:Male
Expertise:Intermediate
I bought it last year and rust is appearing even if it located under a roof. I called the customer service and they told me it was only a cosmetic issue. They send me a bottle of stainless steel cleaner and said it would fix the problem. But it won't. I'm very disapointed and regret not buying another brand. What about your warranty?
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 12, 2025
Your feedback is very important to us. We are sorry to hear about the rusting on your grill. Our Care Team will reach out and assist in resolving this issue. Please look for an outreach email from us soon. Thank you!
The propane tank must hang from a holder that is located inside the cabinet. But the holder is fairly far inside the cabinet. A full propane tank is very heavy. It is difficult to hold that tank and hang it from the holder. It would be a big help if the holder were much closer to the front of the cabinet. And there is no gauge on the holder to show how much propane is left in the tank. All my previous grills did have a gauge. It's a must have. Now there is no way to get any idea as to how much propane remains.
Good grill, I like the way it lights. Only drawback is the propane tank hanger has no scale to determine how much propane is left in the tank. Easier to clean than my previous Weber.