The Weber natural gas grill was relatively easy to assemble and looks great when complete. The grill was competetivly priced and works as described. Now I need to see if the grill holds up to the Weber reputation for longevity.
The Genesis has worked great since we received it a month ago. The BBQ cooks evenly and the temperature is responsive and easy to control both up and down. The only issue is the silver side panels/counters are already beginning to show rust spots and after only 5 weeks; something that Weber needs to address. Otherwise a great BBQ.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, November 7, 2024
Thank you for choosing a Weber grill! We are thrilled to hear you are having a great experience while grilling and getting delicious results. We apologize for the frustration caused by the surface staining you mentioned. This should be easy to clean!
Our Specialist team will follow up with you via email to assist. Your satisfaction is very important to us and we'll help you get your grill looking great! Thanks again!
Contacted Webber customer service about the inability to secure propane tank to the side of the grill according to the owner’s manual .Owners manual shows connections to secure grill, but the assembly manual does not come with parts to do so. Bad design/flawed. Still waiting for customer service to resolve problem.
Response from weber.comBy Consumer Care, Weber, November 9, 2024
Your feedback is critical to us. I'm sorry to hear about your disappointing experience. Our Care Team has reached out to ensure this issue is resolved. Thank you!