Customer reviews from weber.com
Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Average customer rating
4.5
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
281
4 Stars
55
3 Stars
30
2 Stars
11
1 Star
11
91%of customers recommend this product.
(
283 out of
312)
Customer Reviews for Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Posted by: E Dub
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
So this is our first real gas grill purchase, having gone for years with a Weber charcoal grill, and then abducting a neighbor’s discarded gas grill from the curb and managing to eke a few more steaks out of it before it fell apart. But it definitely showed us that we wanted a gas grill. I knew I wanted to get a Webber, based on their reputation. I was disheartened to learn that, like so many companies looking to cut costs, they apparently now outsource some parts production to China. Though the website still proudly posts that the grills are still assembled here in the states. Right out of the box, this thing works like a champ. I am completely happy with every aspect of it. Now to see if it continues working over the passage of time, in line with Weber’s reputation!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: LouisL
from NY
Expertise:Intermediate
Verified Purchase:Yes
I have owned Weber grills and they are an excellent product. This new grill is no different. Love the grill. When I received the grill one item had a blemish that I could not remove. Called Weber who said to return the complete grill to the store and the store would order a new grill. I had just spent hours assembling the grill and just wanted the one replacement part. Weber would not replace the part. It was just a shelf. Was disappointed with that. The only other problem is Weber places large stickers on the hood and one of the shelves. After removing the stickers glue residue remained which was not easy to remove. Grill is great customer srrvice was not.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, July 16, 2024
Thank you for your feedback and congratulations on your new Genesis grill! Your satisfaction is important to us, and we are sorry for the frustration you encountered with the damaged part and sticker residue.
We would like to offer further assistance. Your grill has a great warranty and we stand by our grillers. Please look for an email outreach from our Specialist team. Thank you!
We would like to offer further assistance. Your grill has a great warranty and we stand by our grillers. Please look for an email outreach from our Specialist team. Thank you!
Written by a customer while visiting weber.com
Posted by: Joe lol
Verified Purchase:Yes
A month old and has already started to rust. Keep covered when not in use.
Response from weber.comBy Consumer Care, July 17, 2024
We would like to hear more about this experience with your new Genesis E-315 and offer our support. Please look for an email from our Support team. Thank you!
Written by a customer while visiting weber.com
Posted by: Grillin’Grandpa
from Waterloo ONT. Canada
Verified Purchase:Yes
At 71 years of age I have been a longtime barbecue griller and have owned at least six. I always read WEBER is #1. I just finished my first month of using my new Genesis gas grille. It deserves the #1title
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Duane N
Verified Purchase:Yes
The grill itself is nice. However, I am still missing portions of my order even after a month and multiple emails.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, July 18, 2024
Thank you for your feedback. We will be happy to help ship the remaining items in your order. Please look out for an outreach from our support team.
Written by a customer while visiting weber.com
Posted by: AoAoA000
Verified Purchase:Yes
My only complaint is that after I light the first burner, it takes a long time for burners 2 & 3 to ignite.
Response from weber.comBy Consumer Care, July 18, 2024
Thank you for your feedback. Please look for an outreach. We would like to improve your experience by getting all of the burners working properly on your new Genesis E-315.
Written by a customer while visiting weber.com
Posted by: Griller of the House
from Manitoba Canada
Expertise:Intermediate
Verified Purchase:Yes
We are really loving this Gas Grill! Had a few little hiccups putting it together, but its very sturdy and moves easily. Heats up nicely, holds its temp and adjusts temp easily. Have used the rotisserie and really like the way its set up....works great! We didn't want a side burner so this model is perfect for us! Looking forward to using this grill for many years to come!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Keith Miles
from Maryville, TN
Verified Purchase:Yes
Very nice grill. It is well built and heats up fast. If you are looking for a very nice grill. This grill is the choice for you.
I would recommend this to a friend!
Written by a customer while visiting weber.com