Customer reviews from weber.com
Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Average customer rating
4.4
(715 Reviews)
Rating breakdown 715 reviews
5 Stars
497
4 Stars
108
3 Stars
52
2 Stars
27
1 Star
31
88%of customers recommend this product.
(
505 out of
572)
Customer Reviews for Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Posted by: Theodore/Dawn
Verified Purchase:Yes
When we switched to Weber grills 25 years ago we were going through a grill almost yearly, now we just bought our third because we sold our house and they wanted our Spirit, we are so happy with the genius we just bought it cooks more true to temperature and timing than the spirit did and we rotisserie all the time to and all comes out perfect to . They also have CA a long warranty and will quickly send free replacement parts.
Written by a customer while visiting weber.com
Posted by: Tom Murley
Expertise:Intermediate
Verified Purchase:Yes
I have had a Genesis Grill for 10+ years - it so nice to have this grill that has push button ignition- temperature control is awesome
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
great grill, horrible customer service!
on June 12, 2025
Posted by: TAH77
from st. paul
I bought this and assembled it myself and it is a great product however there was a large sticker of advertisements on the front and when I pulled it off it left a residue that I could not get off even after internet research. I called the customer service, they took pictures over a live chat, submitted it to someone while I waited on hold and came back and said there's nothing they can do except to stare at that on my $1,000 grill. I ended up talking to the store where I bought it and they suggested Goo gone which took the stain off. why doesn't Weber customer service tell you that as opposed to leaving you high and dry with a defective grill! 2 hours of hustling around trying to figure out a solution and a $10 bottle of Goo gone I can now enjoy my grill, I hope Webber sees this and can inform their customer service agents to do a better job.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, June 23, 2025
Thank you for your feedback. We sincerely apologize for the disappointing experience you had. Your satisfaction is important to us, and we are here to assist. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Antioch, IL
Verified Purchase:Yes
Warranty issue was not addressed when submitted for repair (rust spots developing on 1 year old hood already; must have been an issue during production). Was told that it doesn't meet Webers level of damage to be replaced, so I have to deal with the imperfections in my hood until they rust all the way through before they will replace the hood.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, August 26, 2025
Your feedback is very important to us. We are sorry to hear about the damage to the lid. We are here to help. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
This grill began rusting on three separate parts within 3 weeks of purchase and assembly. I followed the instructions in the Weber manual including covering the grill at all times when not in use. When reaching out to Weber about the issue, they claimed that the rust is from being located in a "coastal area" (I'm 6 miles from the beach). But after 3 weeks? I call this either defective or poor quality from Weber.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 6, 2025
Your feedback is very important to us! We are sorry that the grill has rusted. We sincerely apologize for the inconvenience this has caused you. Your feedback is deeply appreciated, and we will relay it to the relevant team. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Stainless rusts
on September 8, 2025
Posted by: Weber isn't
from New City, NY
I purchased the grill from a retailer on June 25, 2025. The stainless steel finish is now beginning to rust. I called customer service and they stated they cannot do anything about it and suggested NY is a humid environment. I had my previous Weber for over 10 years and this did not happen.
Response from weber.comBy Consumer Care, Weber, September 10, 2025
We appreciate your feedback on the Genesis S-315 Gas Grill and are sorry to hear about the rusting on the grill. We understand the frustration this experience has caused, and rest assured, we will relay this issue to the appropriate team for improvement. Please don’t hesitate to reach out to us if you need further assistance. Thank you!
Written by a customer while visiting weber.com
Posted by: Mary Kay
from Pittsburgh
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
We are very pleased with our new grill. Our previous grill lasted 12 years and we expect this to do the same.
Written by a customer while visiting weber.com
Posted by: Barbequer
Verified Purchase:Yes
It does not get hot enough unless you use 3 burners. It should have a propane tank scale.
Response from weber.comBy Weber Grills, Consumer Care, September 27, 2023
Thank you for your feedback. We are sorry to learn that you are disappointed with the heat you are getting from your new grill.
We expect the grill to easily reach 500-550F with all three burners on high.
We would like to know more about your experience and offer our assistance. Please look for our email outreach soon.
We expect the grill to easily reach 500-550F with all three burners on high.
We would like to know more about your experience and offer our assistance. Please look for our email outreach soon.
Written by a customer while visiting weber.com