Customer reviews from weber.com
Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Average customer rating
4.5
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
280
4 Stars
55
3 Stars
30
2 Stars
11
1 Star
11
91%of customers recommend this product.
(
282 out of
311)
Customer Reviews for Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Posted by: New Owner63
from Newfoundland, Canada
Expertise:Intermediate
Verified Purchase:Yes
I’ve owed this grill about 1 month now and have used it at least 10 times. Very pleased with the heat distribution and the time it takes to heat up. It holds it heat very well. It was easy to assemble by myself. This is my first Weber and it by far is better than other grills I owned. I love it.
The only issue I have is that the side panel that the tank hangs on has a slight bow in it due to the tank weight. I think that panel could be beefed up a little
Easy to clean and no flare ups to be concerned about.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, May 13, 2024
Thank you for your feedback. We are excited to learn that you are enjoying your new grill's performance! Your satisfaction means a lot to us.
We are sorry for the disappointment with the side panel. That is not the what we expect, and we would like to learn more about your experience. Please look for an email from our Specialist team so we can assist you. Thank you!
We are sorry for the disappointment with the side panel. That is not the what we expect, and we would like to learn more about your experience. Please look for an email from our Specialist team so we can assist you. Thank you!
Written by a customer while visiting weber.com
Posted by: Deano47
Verified Purchase:Yes
Heats quickly, perfect grill marks, easy clean, and no flare ups.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jeff Topilko
from Edmonton
Expertise:Intermediate
Verified Purchase:Yes
The igniter does not work! The bbq came pre built, everything appears to be assembled correctly but I have to use a cigarette lighter to start it.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 13, 2024
We appreciate your feedback and we apologize for the inconvenience. Your grill's electronic igniter should work, and we are here to help with a resolution.
Sometimes, assembled grills are delivered with the battery inserted backwards into the terminal to prevent accidental sparking. We recommend checking the battery to see if that solves the issue as a first troubleshooting step.
We are here to support your and your grill is covered by a generous warranty. Please look for an email from our Specialist team. Thank you for your patience and for being a Weber griller!
Sometimes, assembled grills are delivered with the battery inserted backwards into the terminal to prevent accidental sparking. We recommend checking the battery to see if that solves the issue as a first troubleshooting step.
We are here to support your and your grill is covered by a generous warranty. Please look for an email from our Specialist team. Thank you for your patience and for being a Weber griller!
Written by a customer while visiting weber.com
Posted by: Melissa and Mark
from Fairfield Ohio
Verified Purchase:Yes
Far right burner is difficult to ignite and I have to turn it on high to get it to maintain temperature. Tank is full and open so maybe just an issue with this individual grill. Kinda disappointed
I would recommend this to a friend!
Response from weber.comBy Weber grills, May 19, 2024
Your feedback is very important to us. We are so sorry to hear about your igniter not working. We are here to help.
There are a few things we'd like to go over:
You can also watch our step-by-step tutorial video here.
Do the burners light fine manually with a lighter or a match? If so, with all main burners on high and your lid closed does your grill reach temperature?
Did you verify the electrodes are correctly in place and flush with the burners? If the electrode/electrodes are not flush with the burners the spark can have a hard time reaching the gas in the burners for ignition.
Our Care team will also reach out to follow up with more troubleshooting. Please look for an outreach from us soon. Thank you!
There are a few things we'd like to go over:
You can also watch our step-by-step tutorial video here.
Do the burners light fine manually with a lighter or a match? If so, with all main burners on high and your lid closed does your grill reach temperature?
Did you verify the electrodes are correctly in place and flush with the burners? If the electrode/electrodes are not flush with the burners the spark can have a hard time reaching the gas in the burners for ignition.
Our Care team will also reach out to follow up with more troubleshooting. Please look for an outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: MaxA
from Jasper, Indiana
Expertise:Intermediate
Verified Purchase:Yes
Great grill. Easy to assemble. Sturdy, high quality. Heat is relatively even, just a little hotter in the center. Best grill I've owned.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Don Hackney
from Fayetteville Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Ihave owned Weber grills for many years. They can be easily maintained over time to give many years of dependable service. I am very pleased with my purchase.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jim cudmore
from New tecumseth
Verified Purchase:Yes
This my first Weber barbecue. Ease of use, quality parts and the warranty is excellent
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Nikos Masshole
from Marshfield MA
Verified Purchase:Yes
The stainless grates are not our favorite. There is a major gap between the two grates, not like the cast iron ones. I had an entire chicken breast fall through into the abyss. Was surprised how far apart they spread. Now I know but seems like a very poor design where food can fall through.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, May 19, 2024
Thank you for your feedback. We are really sorry to hear about your food falling through the grates. We would like to look into this for you. Please look for an outreach email from our Care team soon. Thank you!
Written by a customer while visiting weber.com