bought 2024 june - not happy had to replace a part already
Response from weber.comBy Consumer Care, September 13, 2025
We're saddened to hear of your disappointment. We never expect a new grill to have performance issues, but we have the warranty agreement in place for an event such as yours. Your opinion is critical to us, and we genuinely value your feedback. Our team will be contacting you to follow up with you. Thank you!
Excellent grill! Always purchase Weber grills. Our previous one is quite old and it still works fine keeping it for a spare but the “chef” wanted an upgrade!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, September 21, 2023
Thank you for being a long-time grill owner. We are happy to hear you are loving your Genesis E-315! Your feedback is a treasured part of our process!
Weber grills and Weber customer support are both outstanding! We enjoyed our first Weber Genesis for 16 years (using it every 3-4 days), before by a new Genesis... and giving the old one to friends, because they last a long time.
After 25 years my old propane Weber has worn out so I bought this new 315 Gas Grill. I love that the propane tank is covered now and I was still able to have the same grill material. The transition to the new grill was seamless as I was able to follow the same recipes and cooking approaches on my old Weber grill.