Customer reviews from weber.com
Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Average customer rating
4.4
(715 Reviews)
Rating breakdown 715 reviews
5 Stars
497
4 Stars
108
3 Stars
52
2 Stars
27
1 Star
31
88%of customers recommend this product.
(
505 out of
572)
Customer Reviews for Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Posted by: Finelli
from New City, NY
Verified Purchase:Yes
I have been purchasing Weber grills exclusively for more than 30 years. Always stainless steel when available due to their durability and great functionality. This years model, however, which is only a few weeks old is already pitting on the SS shelves and they seem, to be of a lighter gauge that scratches easily compared to the prior versions.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 23, 2024
We appreciate your feedback. So sorry to hear about the issue with the stainless steel on your grill. We want to know more and offer our assistance. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Kristin Mo
from New Jersey
Verified Purchase:Yes
Broke after maybe 12 uses and it's been over a month and I still do not have my replacement parts. Customer Service is horrendous.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 25, 2025
Your feedback is very important to us! We are sorry to hear the grill has broken and the replacement parts have been delayed. We apologize for the disappointing experience. Rest assured, we are working our best to ensure we get you back to grilling in no time. Thank you!
Written by a customer while visiting weber.com
Posted by: Jdarock2000
from Gloversville ny
Verified Purchase:Yes
Very nice grill. And built great only thing i dont like is it doesn't cook evenly over all the surface
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, April 23, 2024
Thank you for sharing your experience with us! We are surprised to learn you are not experiencing even heat across the grill! We apologize for the inconvenience and we are here to assist you.
When preheating the grill on the high setting, we expect the temperature to reach 450-500F easily. Allowing the grill to preheat on high for 10-15 minutes should always result in even heat.
Our Care team would like to help improve your experience. Please look for our email. Thank you!
When preheating the grill on the high setting, we expect the temperature to reach 450-500F easily. Allowing the grill to preheat on high for 10-15 minutes should always result in even heat.
Our Care team would like to help improve your experience. Please look for our email. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Panama City Beach,FL.
Verified Purchase:Yes
Weber grill has perform great cook food good very easily put together it looks like it’s built well
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, September 30, 2023
Your satisfaction is important to us and it means a lot that you like your new Genesis E-315 gas grill. Thank you for your feedback!
Written by a customer while visiting weber.com
Customer Rating
2
Beware - They Are Getting Worse
on July 16, 2024
Posted by: Warden311581
Problems:
1) They are not the quality they were in the past. Some of the standard parts included with the purchase are not made in the U.S. Grill life nowhere near as long as it used to be.
2) The tank holder is no longer a scale to indicate the remaining propane in the tank.
1) They are not the quality they were in the past. Some of the standard parts included with the purchase are not made in the U.S. Grill life nowhere near as long as it used to be.
2) The tank holder is no longer a scale to indicate the remaining propane in the tank.
Prices are higher for lower quality and no tank scale now. The new norm of corporations now.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 24, 2024
Thank you for your feedback regarding the tank holder. Your satisfaction is very important to us. We do take this kind of feedback very serious and will be sure to share this with our team for consideration. If there is anything further we can help with please reach out direct. Thank you!
Written by a customer while visiting weber.com
Posted by: Ed Starr
Verified Purchase:Yes
Way too hard to put together! I don’t know that I am going to be able to assemble this
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, June 19, 2024
Thank you for your feedback. We design our grills to be straightforward for the average owner to assemble. That being said, every person has a unique ability and experience with assembly. We recommend assembling this grill with a partner. 3D, step-by-step guided assembly assistance via the BILT app is also offered, which can help tremendously! Our Weber Care team is also available to help with questions. We want to follow up with you to provide our support. Please look for an outreach from our team.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Haliburton Ont
Expertise:Intermediate
Verified Purchase:Yes
I enjoyed a Weber Genesis for 12 years and have had to replace it. My son is reconditioning it. What I have noticed although after that length of time the unit on sale is the same price but the quality of all its component has been cheapened. I suspect that it will not last as long.
I would recommend this to a friend!
Response from weber.comBy Weber grills, August 25, 2024
Your feedback is very important to us. So sorry to hear you are not satisfied with the quality of your new grill. We are here to help answer any questions for you and will follow up with you soon. Please look for an outreach email from us soon.
Written by a customer while visiting weber.com
Posted by: Hank Holly
from Dallas, TX
Expertise:Intermediate
Verified Purchase:Yes
Worst gas grill I have ever owned (and I have actually owned a Weber grill before that I loved and lasted a long time)
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, August 25, 2024
Thank you for your feedback. Your satisfaction is very important to us. We want to know more about your experience and offer our assistance. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com