Customer reviews from weber.com
Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Average customer rating
4.4
(715 Reviews)
Rating breakdown 715 reviews
5 Stars
497
4 Stars
108
3 Stars
52
2 Stars
27
1 Star
31
88%of customers recommend this product.
(
505 out of
572)
Customer Reviews for Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Posted by: Boggs powowieejjejeee
from Fayette mo 65248
Verified Purchase:Yes
Gas line leaks after connecting to tank by hand. Only way to stop the leak was to use pliers. My old grill was 13 years old from Walmart never had that issue.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 26, 2025
Your feedback is very important to us. We are sorry to hear about the leak. Our Care Team will reach out to assist in resolving this issue. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Sanford, NC
Verified Purchase:Yes
The side of the Grill started to burn and paint to peel off after first use. Weber did replace the casing unit which was wonderful from the warrant department, but that still shouldnt be happening after 1 time use.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 27, 2025
Thank you for your feedback. We are sorry to hear about the peeling on the grill’s cookbox after the first use. Our commitment is to ensure we give you the best experience, and we’re glad we got you back to grilling. Please don’t hesitate to reach out to us if you need further assistance. Thank you!
Written by a customer while visiting weber.com
Posted by: David Bachkosky
Verified Purchase:Yes
my starter is not funtioning properly.battery is full,clicking but does not light the first burner.i increase the secound burner and with a few tries or manual lighting im sucessful with a big pop from the grill. no sucessful starts with one burner.after the first gets started, the other two do light with the auto starter. help me.what am i doing wrong.. David
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, September 5, 2025
Your feedback is important to us. We are sorry to hear the igniter is not working properly. Our Care Team will reach out to assist you in resolving this issue. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Larry W1
Verified Purchase:Yes
Ok, but NO GAS Gauge!!!? Or am I missing it for $700+ should have it
Response from weber.comBy Consumer Care, Weber, September 6, 2025
We appreciate your feedback on the Genesis S-315 Gas Grill. The newer Genesis models no longer include the tank scale, and it is sold separately. You can purchase the tank scale online, through our Consumer Care Team, or at your local retailer. Thank you!
Written by a customer while visiting weber.com
Posted by: Hoosier2
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
The differences between my old Genesis E-315 illustrate what happens when a company concentrates on cost reduction instead of quality. Eliminating the spring indicator showing gas level in the tank and making the unit less rugged are but 2 examples.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 6, 2025
We appreciate your feedback on the Genesis E-315 Gas Grill and are sorry to hear about your disappointment with the changes to the Genesis models. We take all consumer feedback seriously, and we will relay your feedback to the relevant team to improve our products and consumer experience. Thank you!
Written by a customer while visiting weber.com
Posted by: Mr. Disappointed
from Charlotte, NC
Expertise:Intermediate
Verified Purchase:Yes
Still haven’t been able to use. This is my second grill delivered and it won’t ignite. It just keeps ticking. Very disappointed
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 12, 2025
We appreciate your feedback and are sorry to hear about your disappointing experience with the grill. Your satisfaction is our top priority, and we are here to help. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Bill Bee
from Syracuse NY
Expertise:Intermediate
Verified Purchase:Yes
We were excited by our new grill - it was replaced a ten + year old Spirt grill. The heft and overall quality of the Genesis line was impressive. However, several issues arose and we returned the grill. The first is that it was damaged -- one of the flanges on the handle was badly broken. It arrived missing several parts - a heat diffuser (favorizer bar) and the grease collection pan. Weber customer service sent it replacement parts very quickly. But the persistent problem was that the electronic lighter did not work. The battery was fine, it produced a spark, but it would not ignite the gas. The gas flow was fine - it could light with a match. Finally there were large gaps on either side of the grill that permitted rain to flood the storage cabinet beneath the grill body including filling the grease trap. All in all we decided to return the grill to the retailer before we ever used it.
We replaced it with a new Spirit - E-425. Which is very nice, the difference in weight and finish of the two are obvious - but the Spirit's ignition system works, all parts were here and it was undamaged. Unlike the old Spirit which did not take on rain - the new Spirit does have a gap in the back of the cabinet that allows the rain is. So a cover will be required for this model.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 10, 2025
Thank you for your feedback. We are sorry to hear about your disappointing experience with the Genesis E-315 Gas Grill. Please know that your feedback is very important to us, and we will relay it to the appropriate team for improvement.
Thank you for your continued support as a Weber fan, and congratulations on your new Spirit E-425 Gas Grill! You can go to the registration page on the website to register your grill online, or call or email our Consumer Care Team. We are more than happy to help. Thank you!
Thank you for your continued support as a Weber fan, and congratulations on your new Spirit E-425 Gas Grill! You can go to the registration page on the website to register your grill online, or call or email our Consumer Care Team. We are more than happy to help. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Not as good as they used to be
on September 19, 2025
Posted by: Mr Magoo
Purchased this grill to replace and old E-310 that needed extensive parts.
Should have gone ahead and gotten replacement parts if we could.
First, as others have pointed out it is open under the shelves exposing wires and the gas line and
making an easy entrance for animals.
This is also a HUGE safety concern as a small child could easily reach in and grab things as well as touch the cook box and get burned!
Come on Weber, fix this safety issue! Very poor design.
And retrofit all past grills made like this to prevent accidents!!!!!
We are also not happy this does not include the tank level gauge. For the price paid over other grills, and what should be a Weber selling point, it should be included.
The build quality has also gone down hill.
Where they used to use screws they now use plastic push pins for assembly. Cheaper than screws and probably will not last. Although it does make for a little easier assembly it makes the grill seem cheap.
Also when I tried to register the grill online, the web site would not recognize my serial number.
So of course when I called customer service I was connected to a person I could barely understand.
Weber has apparently out sourced their customer service.
I really do not expect this grill to last as long as our last Weber grill and am finding it VERY hard to recommend Weber anymore since they have cheapened it up in quality and have apparently out sourced their customer service.
We really wish we had looked at other grills before this purchase but were going by past Weber quality, which we see now may have been a mistake.
Should have gone ahead and gotten replacement parts if we could.
First, as others have pointed out it is open under the shelves exposing wires and the gas line and
making an easy entrance for animals.
This is also a HUGE safety concern as a small child could easily reach in and grab things as well as touch the cook box and get burned!
Come on Weber, fix this safety issue! Very poor design.
And retrofit all past grills made like this to prevent accidents!!!!!
We are also not happy this does not include the tank level gauge. For the price paid over other grills, and what should be a Weber selling point, it should be included.
The build quality has also gone down hill.
Where they used to use screws they now use plastic push pins for assembly. Cheaper than screws and probably will not last. Although it does make for a little easier assembly it makes the grill seem cheap.
Also when I tried to register the grill online, the web site would not recognize my serial number.
So of course when I called customer service I was connected to a person I could barely understand.
Weber has apparently out sourced their customer service.
I really do not expect this grill to last as long as our last Weber grill and am finding it VERY hard to recommend Weber anymore since they have cheapened it up in quality and have apparently out sourced their customer service.
We really wish we had looked at other grills before this purchase but were going by past Weber quality, which we see now may have been a mistake.
Response from weber.comBy Consumer Care, Weber, September 23, 2025
Thank you for your feedback on the Genesis E-315 Gas Grill. We're sorry you are disappointed with its features. Our grills are carefully designed and tested to last for years. While the new Genesis models don't have all the features of some others, they still offer the quality, durability, and performance the Genesis grill is known for. Also, our grills are backed by an amazing warranty. Please know that we always look for ways to improve our products and customer experience, and we are happy to pass your feedback along. Please don’t hesitate to reach out if you need assistance with your grill. Thank you!
Written by a customer while visiting weber.com