Customer reviews from weber.com
Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Average customer rating
4.4
(715 Reviews)
Rating breakdown 715 reviews
5 Stars
497
4 Stars
108
3 Stars
52
2 Stars
27
1 Star
31
88%of customers recommend this product.
(
505 out of
572)
Customer Reviews for Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Posted by: Fred S
Verified Purchase:Yes
I’ve owned several top brands of gas grills over the past 30+ years and the Weber Genesis checks every box. Well built, cooks evenly, and will last a lifetime with proper maintenance.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tom from Michigan
Verified Purchase:Yes
Weber cheapened the product parts including discontinuing the gauge that told how much propane remains in the tank by weight.
Response from weber.comBy Consumer Care, August 9, 2025
Thank you for sharing your feedback on the Genesis S-315 gas grill. We're sorry to hear of your disappointment with the quality. Our fans can now purchase the tank scale assembly (#64539) separately. If you need assistance with placing your order, we'd be happy to help!
Written by a customer while visiting weber.com
Posted by: Bill Berde
from Hillsdale, NJ
Verified Purchase:Yes
I bought this brand-new Weber grill to use this summer. I used it once, and after that the propane regulator hose began leaking. Weber ordered a new one under warranty, but weeks later, I still didn’t have it. I called and they said it would be shipped in a couple of days with upgraded 2-day shipping. That was 2 days ago, and it still hasn’t been sent. Also, when I spoke with them a few days ago, I asked for a supervisor to call me since I’m basically missing the whole summer with my new grill. They said I would receive a call within 24-48 hours. That also didn’t happen. Now I’m on hold with them again and just waiting and waiting.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 13, 2025
Your feedback is very important to us! We are sorry to hear about the leak on the hose and regulator and the delay in the replacement order. Please know that we work continuously to improve our products and our customer experience, and will relay your feedback to the appropriate team for improvement. Thank you!
Written by a customer while visiting weber.com
Posted by: Bridget K.
from NJ, Morris County
Expertise:Intermediate
Verified Purchase:Yes
New grill comes with exposed wires on each side. Very dangerous for little kids and also exposed to outside elements.
Response from weber.comBy Consumer Care, Weber, August 13, 2025
Your feedback is important to us! We appreciate you taking the time to share your feedback. Weber is constantly working on ways to improve our products and our customer experience, and we are happy to pass your feedback along to the appropriate team for improvement. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Awful Grill
on July 21, 2025
Posted by: Chaim
from Staten Island, NY
Expertise:Intermediate
I have this grill 3 months and it's starting to corrode. I have reached out to Weber with no resolution. They have offered me new parts. The grill came assembled. I have offered as a customer several solutions. Representatives have moved goal posts. All have been no good. Weber not really customer friendly and their product is not like it used to br
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 19, 2025
We appreciate your feedback and are sorry to hear about the disappointing experience you had with the grill. Please know that we work continuously to improve our products, and your feedback is deeply appreciated. Your satisfaction is important to us, and we will pass along your feedback to the appropriate team. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
nice grill, but there could be small improvements.
on July 24, 2025
Posted by: Allenfelts
from pensacola, fl
Verified Purchase:Yes
nice grill, but there could be small improvements. The side shelves are not a thick as they used to be on the genesis. Not really a deal breaker, but i do notice that they scratch a lot easier than previous genesis. Overall build is good and solid. I do regret not getting the sear burner model. i have noticed that it takes a good amount of time to really get to a high temp and stay there when you are trying to sear steak. but lower temps stay consistent even opening the lid. Just notice that it takes a while for higher temps to come back after opened
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, August 22, 2025
Thank you for your feedback! We are happy to hear that you are enjoying your Genesis E-315 Gas Grill. We will share your feedback with the appropriate team, and appreciate you being part of the Weber family.
Written by a customer while visiting weber.com
Posted by: Beth R
from Minneapolis MN
Expertise:Intermediate
Verified Purchase:Yes
Defective igniter out of the box and no convenient way to light the grill manually. What a mess.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 22, 2025
Your feedback is very important to us! We are sorry to hear about the defective igniter on your Genesis E-315 Gas Grill. Our Care Team will reach out to ensure this issue has been resolved. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Don’t buy weber
from NJ
Expertise:Intermediate
Verified Purchase:Yes
Electric start and the propane regulator broke within a year.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 25, 2025
Your feedback is very important to us. We are sorry to hear the igniter and regulator broke within a year. This is not the Weber experience we want for our grillers, and rest assured, it is our commitment to get you back to grilling. We are always here to assist. Thank you!
Written by a customer while visiting weber.com