Customer reviews from weber.com
Weber - GENESIS S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.5
(280 Reviews)
Rating breakdown 280 reviews
5 Stars
195
4 Stars
50
3 Stars
20
2 Stars
5
1 Star
10
93%of customers recommend this product.
(
206 out of
221)
Customer Reviews for Weber - GENESIS S-335 Natural Gas Grill - Stainless Steel
Posted by: John T C
from Stony Brook NY
Expertise:Intermediate
Verified Purchase:Yes
I’ve always had Weber BBQ. I’m a basic bbq’er and like my base storage space. This base has a structural angled bracket that I feel interferes with storage. There is an additional side storage compartment that could be handy but feel with the extra round grill supplied that is where I would store it. Again I don’t use the round grill so I feel it’s a waste.
I did notice the area for supporting the tank doesn’t have the visible scale showing the approx gas available in the tank. I would like that feature back.
I’d like to see the light provided for night time cooking as opposed a option
I did notice the area for supporting the tank doesn’t have the visible scale showing the approx gas available in the tank. I would like that feature back.
I’d like to see the light provided for night time cooking as opposed a option
Otherwise it’s new and a pleasure to use.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, September 22, 2025
Thank you for your feedback on the Genesis S-335 Gas Grill. The tank scale is available for purchase on the website and through our Weber Customer Service team. You can call or email us directly for more details on the tank scale and other items compatible with your grill. We hope this information helps. Please know that we are constantly working on ways to improve our products and our customer experience, and we are happy to pass your feedback along to the appropriate team. Thank you!
Written by a customer while visiting weber.com
Posted by: Daniel O.
from Spokane, WA
Verified Purchase:Yes
We've always wanted to have a natural gas grill and finally had the opportunity. The Genesis S-335 is great looking and well made. The burners provide consistent heat distribution for more predictable cooking over a propane grill. The accessory grill insert gives a lot of flexibility in how you can use the grill with pots, or a wok, getting them closer to the heat source for hotter cooking temps in the pan. We are pleased with our Weber grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: FL Grill Girl
from FL
Expertise:Intermediate
Verified Purchase:Yes
This grill definitely should’ve had a built-in propane gauge. Buying this as an added option after sale is ridiculous. I’ve had gauges on other Weber‘s the Genesis is top of the line why wouldn’t it come with it??
Response from weber.comBy Consumer Care, Weber, February 4, 2026
Your feedback is very important to us. We understand your frustration with not having a tank scale on the newest Genesis models, and we apologize for the inconvenience it has caused you. Please be assured that we take all consumer feedback seriously and will relay it to the relevant team. Please don’t hesitate to contact us directly if you need assistance. Thank you!
Written by a customer while visiting weber.com
Posted by: Hammertime13
from S. Florida
Expertise:Intermediate
Verified Purchase:Yes
Love the new Weber grill. This is my 3rd one. Gets hot fast. I do NOT like the fact you have to use the starter to ignite each burner one at a time.. This will wear on the ignition using it 4 more times than necessary per cooking session.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Online Bear
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
The grill seems okay, but was missing 2 parts. a shelf inside the grill and a shelf under by the tank. Though all documentation showed the parts, Weber customer service would not send the parts. When I suggested a return they still refused. They spent more time refusing than the parts could have possibly cost 3 times over! I talked to my local Ace HW guy and in 5 minutes I had the shelves! Weber gets a zero for quality control and customer service.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 28, 2025
We appreciate your feedback and are sorry to hear about your disappointing experience. Your satisfaction is our top priority, and we want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Gary Charleston
from Charleston sc
Verified Purchase:Yes
It doesn't get hot. Only to 250. Paid for setup and he left before it was lit.
Response from weber.comBy Consumer Care, Weber, March 6, 2024
Thank you for letting us know about the heat issue you are having. We apologize for the frustration, and we are here to help.
Natural gas grills require a specific gas connection to ensure proper gas pressure. If the grill is not getting hot enough, the connection is probably not set up to specification. Your owner's guide has more information about this assembly.
Our Care team is following up via email to help with your grill's gas connection. Please look for our outreach soon! Thank you.
Natural gas grills require a specific gas connection to ensure proper gas pressure. If the grill is not getting hot enough, the connection is probably not set up to specification. Your owner's guide has more information about this assembly.
Our Care team is following up via email to help with your grill's gas connection. Please look for our outreach soon! Thank you.
Written by a customer while visiting weber.com
Customer Rating
1
Rust spots on stainless exterior after 1 use!
on July 13, 2024
Posted by: Bobby.B
from Cape and Islands, MA
I have purchased at least 10 Weber gas grills in the past. The S-335 was purchased for our vacation home in MA that we occasionally will rent.
Unfortunately, this new grill started to have rust spots and pitting immediately. I noticed them after 1 use. Evidently the stainless steel exterior is not very durable and requires significant ongoing maintenance to keep the rust at bay. I just spent 30 minutes polishing the exterior with metal polish.
I expected to own this grill for years and encounter minimal maintenance. Now I know that I will need to polish the grill nearly every time I use it. And I am now concerned that my renters will complain about the appearance and quality of my new grill. I am beyond disappointed.
I shared my feedback with the hardware store where i bought it and he mentioned that Weber reduced the nickel component on the exterior and that leads to more rust spots.
As a long time, repeat Weber customer, I can say this will be my last Weber Grill.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 23, 2024
We appreciate your feedback regarding the stainless steel on the grill. Your satisfaction is very important to us. We will be sure to share this information with our team. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Dave Cl
from New Hampshire
Verified Purchase:Yes
Of course the winter months currently (1/3/2025) in NH and grilling is not on the top of our list of things to do, but we've managed to use the grill twice. It preheats very quickly. The two times we've used it it cooked everything evenly. I haven't used it enough to really give an accurate review. If it's possible, I'll update this review at a later time.
I would recommend this to a friend!
Written by a customer while visiting weber.com