Customer reviews from weber.com
Weber - GENESIS S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.4
(253 Reviews)
Rating breakdown 253 reviews
5 Stars
173
4 Stars
45
3 Stars
19
2 Stars
5
1 Star
11
92%of customers recommend this product.
(
184 out of
199)
Customer Reviews for Weber - GENESIS S-335 Natural Gas Grill - Stainless Steel
Customer Rating
1
Weber is chopping value from their Genesis line
on April 8, 2025
Posted by: WeberFailedUs
I have been eyeing the Genesis S-335 for a couple of years now. Watched ton of reviews and was excited about some of the features and value they included. Well anyone that is looking to buy this grill after 2024 please note the following omitted features:
1. No longer has the fold out warming rack. It is now just a smaller single wide.
2. No propane gas hanger gauge.
3. Smaller right side table.
4. No more shelving within the base cabinet. Just a wide open cavity.
5. The heat shield on the lid of the grill has been shrunk.
2. No propane gas hanger gauge.
3. Smaller right side table.
4. No more shelving within the base cabinet. Just a wide open cavity.
5. The heat shield on the lid of the grill has been shrunk.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, April 12, 2025
Your feedback is very important to us. We appreciate your feedback on the Genesis S-335 Gas Grill and are sorry to hear about your disappointing experience with the grill. Your satisfaction is our top priority, and we want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
I like the grill but have a few issues. One is that there is no gauge to indicate the level of propane in the tank. I have seen videos online that show a gauge not only in the area of the tank but on the exterior left side. No gauge on my grill! my other minor issue is that there are 2 markings for the dials on the grill. One obviously is to ignite the burner but I cannot find any documentation that tells what the second mark indicates.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Incorrect Information on Website
on March 14, 2024
Posted by: Amar_123
from Wisconsin
I purchased this Grill which shows that i would be able to use the Weber Crafted Griddle & Pizza Stone. The grate that is sent with equipment is not the same shown on website. This ends up being an issue which causes you to spend few hundred dollars more than planned. Would like Weber to share the clear and consistent information so that Customer can plan correctly
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, March 17, 2024
Thank you for your feedback about your new grill. We are sorry to learn that there was confusion regarding the Weber Crafted parts included with the grill. This model includes the Weber Crafted Grates and Frame kit, which allows the grill to work with the Pizza Stone and Griddle (sold separately).
Your satisfaction is very important to us, and we would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Your satisfaction is very important to us, and we would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Rick144
from Florida
Verified Purchase:Yes
I have used Weber grills for many years. I am a big fan. This S-335 grill replaces my old Weber that still worked but was getting beat up and difficult to light. The new grill is fantastic with just a few complaints.
First, the positives. It seems much better at searing steaks, and I really like the ability to swap out the cook surface for a griddle. I plan to just leave the griddle in place except when I need the sear burner. I plan to get a pizza stone and maybe the wok. The side storage is nice. I can leave the grill grates that I am not using in there. I like the stainless steel grill grates that this one has. They are better than the cast iron. The grill itself seems to be better quality stainless steel than the old one because my magnetic light grips it well.
Now for the negatives. The tank hanger is useless when you are old like me. Trying to hang a full tank inside the storage area is quite a chore.
Next, the side hooks for hanging cook utensils are not tall enough and the utensils keep falling off if the wind is very strong. That never happened on the previous grill, but to be fair, it mostly happens when the Weber cover is on the grill. Which brings me to the Weber grill cover. It is over-priced and very lightweight. It probably won't last long, and if you aren't careful, it could blow off.
Next complaint is that the side burner knob is not well marked. After the grill was delivered (already assembled), I wanted to be sure each burner worked. I did not notice the side burner had been left in the 'on' position when it had been assembled. After lighting the main burners, I went to lift the side burner cover and imagine my surprise (and blistered fingers). I won't make that mistake again.
One final complaint: The locking wheels are very difficult to lock. I thought the cheap plastic wheel locks were going to break before they finally locked. That is not a big problem because I rarely need to move the grill.
Overall, my complaints are somewhat minor, and I will adapt and stick with Weber. I believe this grill will last many years since all my previous grills have been high quality.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Why offer a grill with no top on its cabinet???
on September 5, 2024
Posted by: Disappointed!!
Expertise:Intermediate
Verified Purchase:Yes
We love how the grill looks and cooks so evenly.
This is our third Weber natural gas grill in 24 years and it sits on our deck year-round. I use it regardless of the weather and shovel a path to it in the winter to always keep it accessible.
The Weber engineer that designed this grill with a cabinet beneath the grill that has no top on it to prevent rain or snow from getting directly into it should be fired!!!!!!
The drip pan fills up and overflows with rain, leaves, and any debris that can easily fall into it because of this poor design. I have to empty the drip pan after every rain storm - how disappointing!
The grill's cabinet catches all of the same debis.
Maybe it was intentional so the grill rusts out faster or forces the customer to buy a grill cover? You should be ashamed of this cabinet with no closed top design!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, September 6, 2024
Thank you for your feedback. Your satisfaction is very important to us. We can understand your frustration and concern about the cabinet being open. It needs to be open for the cabinet to get the proper ventilation and for safety reasons. Our Care team will reach out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: KevinLZ
Verified Purchase:Yes
The new Genesis grill is replacing my last one, which was about 12 years old. I decided to upgrade to the Stainless Steel model to give it a try. I think that the quality overall may be a bit less than the previous model, as evindenced by the wheels and doors of the cabinet. Just a bit cheaper quality. One glaring point is the deletion of the tank scale, which is just ridiculous... This is my 3rd Weber Grill, and the first that didn't have it. I would not have bought the grill if I knew that, and while the scale is available to buy, Weber doesn't have it. A fail.
Response from weber.comBy Consumer Care, Weber, June 24, 2025
Your feedback is invaluable to us. We're sorry to hear about your disappointment with the new design. We take all consumer feedback seriously and we want to help. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Lawrence K
from St Paul, Mn
Verified Purchase:Yes
The grill itself is awesome. Easy to use burners and heat settings. Everything cooked evenly. Very satisfied. The problem I’m having is that after 2 uses the grill lid tarnished and this takes away from the aesthetics.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, April 28, 2025
Thank you for your feedback and for choosing a Weber grill. We are sorry for the initial disappointment with the browning on your grill's lid. This looks like smoke staining, and it can be easily cleaned off to restore the shiny, stainless-steel finish.
Our Care team is here to help with maintenance tips to keep your grill looking its best. Please look for our email soon. Thank you and happy grilling!
Our Care team is here to help with maintenance tips to keep your grill looking its best. Please look for our email soon. Thank you and happy grilling!
Written by a customer while visiting weber.com
Posted by: Kady
Expertise:Intermediate
Verified Purchase:Yes
This grill is awesome. Heats in a flash & is so versatile. Also looks very nice! But the magnet in the door fell down in the door the first day and the door won’t stay closed.
I would recommend this to a friend!
Written by a customer while visiting weber.com