Customer reviews from weber.com
Weber - GENESIS S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.4
(253 Reviews)
Rating breakdown 253 reviews
5 Stars
173
4 Stars
45
3 Stars
19
2 Stars
5
1 Star
11
92%of customers recommend this product.
(
184 out of
199)
Customer Reviews for Weber - GENESIS S-335 Natural Gas Grill - Stainless Steel
Posted by: APKa
from Asheville, NC
Verified Purchase:Yes
I’ve previously owned Weber grills for 20 years and this one keeps with the high-quality tradition. So far, I like the flat grate tops (easy to clean) and temperature control. The natural gas version gets up to 700F, if desired.
Constructive feedback:
- if mechanically inclined, assembly takes about 90 mins. I wish the parts boxes were labeled better… the hardest part of assembly is figuring which box has the needed part!
- owners manual is scant, even downloaded docs. I got two optional parts… don’t know what they are (wok grate?)
Constructive feedback:
- if mechanically inclined, assembly takes about 90 mins. I wish the parts boxes were labeled better… the hardest part of assembly is figuring which box has the needed part!
- owners manual is scant, even downloaded docs. I got two optional parts… don’t know what they are (wok grate?)
After 3 weeks, I’m very happy with the grill. Note that veterans get a discount(👏👏
Written by a customer while visiting weber.com
Posted by: Jeff In TX
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Best grill I’ve ever owned. Well designed and assembly was easy to follow with online instructions. As for cooking….nice even heat and the sear feature is a plus.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jon from Towson
from Towson, Md.
Verified Purchase:Yes
I finally replaced my 28 year old, rebuilt 3 times Weber with a new one. They're well built and I expect this one will last as long with proper care. Heat management is improved and I believe the lid is insulated which is nice. As delivered, the ignitor for the side burner doesn't work and I've read this is a common problem. I have to light it with a match. I also don't care for having to ignite each burner separately. There could be additional storage behind the doors next to the propane tank but there's a diagonal support rod in the way. Minor annoyances but still annoying.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, September 6, 2025
We appreciate your feedback on the Genesis S-335 Gas Grill. We are sorry to hear the igniter for the side burner is not working. Our Care Team will reach out to help. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Gary Charleston
from Charleston sc
Verified Purchase:Yes
It doesn't get hot. Only to 250. Paid for setup and he left before it was lit.
Response from weber.comBy Consumer Care, Weber, March 6, 2024
Thank you for letting us know about the heat issue you are having. We apologize for the frustration, and we are here to help.
Natural gas grills require a specific gas connection to ensure proper gas pressure. If the grill is not getting hot enough, the connection is probably not set up to specification. Your owner's guide has more information about this assembly.
Our Care team is following up via email to help with your grill's gas connection. Please look for our outreach soon! Thank you.
Natural gas grills require a specific gas connection to ensure proper gas pressure. If the grill is not getting hot enough, the connection is probably not set up to specification. Your owner's guide has more information about this assembly.
Our Care team is following up via email to help with your grill's gas connection. Please look for our outreach soon! Thank you.
Written by a customer while visiting weber.com
Customer Rating
1
Rust spots on stainless exterior after 1 use!
on July 13, 2024
Posted by: Bobby.B
from Cape and Islands, MA
I have purchased at least 10 Weber gas grills in the past. The S-335 was purchased for our vacation home in MA that we occasionally will rent.
Unfortunately, this new grill started to have rust spots and pitting immediately. I noticed them after 1 use. Evidently the stainless steel exterior is not very durable and requires significant ongoing maintenance to keep the rust at bay. I just spent 30 minutes polishing the exterior with metal polish.
I expected to own this grill for years and encounter minimal maintenance. Now I know that I will need to polish the grill nearly every time I use it. And I am now concerned that my renters will complain about the appearance and quality of my new grill. I am beyond disappointed.
I shared my feedback with the hardware store where i bought it and he mentioned that Weber reduced the nickel component on the exterior and that leads to more rust spots.
As a long time, repeat Weber customer, I can say this will be my last Weber Grill.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 23, 2024
We appreciate your feedback regarding the stainless steel on the grill. Your satisfaction is very important to us. We will be sure to share this information with our team. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Online Bear
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
The grill seems okay, but was missing 2 parts. a shelf inside the grill and a shelf under by the tank. Though all documentation showed the parts, Weber customer service would not send the parts. When I suggested a return they still refused. They spent more time refusing than the parts could have possibly cost 3 times over! I talked to my local Ace HW guy and in 5 minutes I had the shelves! Weber gets a zero for quality control and customer service.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 28, 2025
We appreciate your feedback and are sorry to hear about your disappointing experience. Your satisfaction is our top priority, and we want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Illinos
Verified Purchase:Yes
My disappointment with grill that with the amount technology this grill in not stainless steel. You can see your fingerprints all over. We like the power off grilling but a ok always looks dirty with hand marks. Please change Weber material.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, August 4, 2025
We're sorry to hear of your disappointment with the Genesis S-335 model. Suggestions like yours are a crucial part of ensuring our fans are pleased with our products. We'll make sure that your comments are brought to the appropriate teams. Please let us know if you need any additional assistance with maintenance. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Exactly What We Needed!
on February 4, 2024
Posted by: GrillGirlGrill
from USA
[This review was collected as part of a promotion.] The Genesis E-335 Gas Grill is the perfect choice for any backyard grill. So far we have cooked a variety of meats, fishes, and produce on this beauty and it has been a breeze. There is plenty of surface area within the multi-level grates so you can cook a meal for the whole family at once. It finishes everything to just the right amount of doneness. Love the side burner, prep area, and storage area. A must buy for any and every home!
I would recommend this to a friend!
Written by a customer while visiting weber.com