Customer reviews from weber.com
Weber - GENESIS S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.4
(253 Reviews)
Rating breakdown 253 reviews
5 Stars
173
4 Stars
45
3 Stars
19
2 Stars
5
1 Star
11
92%of customers recommend this product.
(
184 out of
199)
Customer Reviews for Weber - GENESIS S-335 Natural Gas Grill - Stainless Steel
Posted by: Brew Swain
from Greenville, SC
Expertise:Intermediate
Verified Purchase:Yes
I like this thing alot. Starts easily. Good size for small to medium size family. The only thing that is concerning is the stainless steel; a magnet will attach, which is indicative of less nickle in the alloy. I hope it holds up as well as the 15 yr old Genesis it replaces
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, May 2, 2024
Thank you for being a Weber fan and choosing another Weber grill. Your satisfaction is always our top priority!
Different components of our grills are made from different grades of stainless steel. Our grills are backed by a generous warranty and we are always here to support you and your grill.
Please look for our email follow-up. Thank you and happy grilling!
Different components of our grills are made from different grades of stainless steel. Our grills are backed by a generous warranty and we are always here to support you and your grill.
Please look for our email follow-up. Thank you and happy grilling!
Written by a customer while visiting weber.com
Customer Rating
1
Weak Start
on April 29, 2024
Posted by: SKolb
from Simsbury, CT
1) Had it on for 15 minutes, would not go past 300 degrees
2) Side burner will no light at all
Simply cannot use it.
2) Side burner will no light at all
Simply cannot use it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, April 29, 2024
Your feedback means a lot to us. We are very sorry to hear about your grill not getting hot. We are here to help.
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
Turn all burner control knobs to OFF, including the side burner control knob if present.
Visually confirm all burners are extinguished (no flame present)
Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
Close the grill lid.
The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
Turn all burner control knobs to the OFF position
Turn off the LP tank valve last.
Our Care team will also be reaching out to follow up. Please look for an email from us soon. Thank you!
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
Turn all burner control knobs to OFF, including the side burner control knob if present.
Visually confirm all burners are extinguished (no flame present)
Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
Close the grill lid.
The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
Turn all burner control knobs to the OFF position
Turn off the LP tank valve last.
Our Care team will also be reaching out to follow up. Please look for an email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Rose T
from Pennington, NJ
Expertise:Intermediate
Verified Purchase:Yes
Works better than anticipated. Extremely pleased. I can’t wait to buy some accessories to complement the cooking experience. I would definitely recommend to others.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Toms gift
from Coarsegold Ca.
Verified Purchase:Yes
my unit came with spanish owners manual also no propane scale as cheaper units do.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, June 18, 2024
Thank you for your feedback. We are glad that you are enjoying your grill!
We apologize for the absence of the English language copy of your owner's guide and for the disappointment with the change from a propane tank scale to a propane tank hanger. Your feedback has been brought to the appropriate teams.
Our Specialist team is following up with you. We'll send an English language owner's guide. Thank you for your patience and for being a Weber fan!
We apologize for the absence of the English language copy of your owner's guide and for the disappointment with the change from a propane tank scale to a propane tank hanger. Your feedback has been brought to the appropriate teams.
Our Specialist team is following up with you. We'll send an English language owner's guide. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: ArkEvk
from Longmont, CO
Verified Purchase:Yes
Love our new Weber gas grill. This is our third Weber as we've always left previous purchases at properties we sold. We've since used this several times and as always, cleanup is fairly quick & easy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Frank R.
from Palm City, FL
Verified Purchase:Yes
Recently purchased new Weber Genesis S335 grill to replace 12 year old model. Love the new looks and design. Lid is lighter than previous model and the tool storage compartment is a nice addition.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Frank1
from New Hampshire
Verified Purchase:Yes
It is a great grill, easy to start, plenty of storage space, love the searing option, even cooking . Hope it lasts as long as my last Webber which was about 13 years making it worth the extra cost.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Hardluck
from SW Ohio
Expertise:Intermediate
Verified Purchase:Yes
Replacing a 15-yo propane Weber. From the outside that one still looks new. Had replaced flavor bars a few times and burners once, as can be expected. Other grills are throwaways. Also purchased several accessories which are overpriced, but if the last like the grill, all good.
I would recommend this to a friend!
Written by a customer while visiting weber.com