Customer reviews from weber.com
Weber - GENESIS S-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.5
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
209
4 Stars
54
3 Stars
21
2 Stars
6
1 Star
12
93%of customers recommend this product.
(
221 out of
238)
Customer Reviews for Weber - GENESIS S-335 Natural Gas Grill - Stainless Steel
Posted by: Ratherbefishing
from Minnesota
Verified Purchase:Yes
This is my 2nd Genesis. Works well, although it's noticeable lighter lid then my old one seems to not hold heat as well. I have noticed the back left is a hot spot, never had that in 11 years on my old one. The flat top insert is super well built, heavy and much better than a black stop top. However I don't feel it stays as hot as I would like. I use the sear burner (even though it says not to) in order to keep the heat. My Lazer says it reaches 500 degrees but with the lid open and full never makes it back to that. It is still early so I could need to learn more.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: David Florida
Verified Purchase:Yes
This replaced a similar Weber I had. While the original seemed a bit sturdier and a better design (I prefer the side burner on the right), this one suits my needs. One issue, the right door doesn't reach the magnet, and doesn't stay closed. I'll have to figure something out, I guess.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JP De Oliveira
from Burleson, Texas
Expertise:Intermediate
Verified Purchase:Yes
I really wanted to love this grill because when it works, it cooks well, looks great, and makes you feel like you are about to host the barbecue equivalent of a Food Network special. Unfortunately, getting this thing to work consistently has been an absolute nightmare wrapped in stainless steel.
For the past year, I have been dealing with constant gas leaks, changing hoses, checking connections, and basically acting like a free propane detective. So far, I have already wasted two full gas tanks trying to find the leak, which is both annoying and costly. Nothing says “relaxing weekend grilling” like smelling propane and wondering if dinner or the patio furniture is about to catch fire.
I contacted customer service several times, and to be fair, the representatives are polite and really nice to talk to. The problem is there is no repair center, so instead of taking it to a shop, I am supposed to make a video about the problem. But I honestly don’t know what they want to see. Do they want a close-up of the hoses, the regulator, the leak, my growing frustration, or me staring off while holding a wrench?
For a grill at this price, I expected it to work well and get good support, not a never-ending propane problem. Right now, it feels less like owning a high-end grill and more like being stuck in a game where the reward is just cooking a burger safely.
Response from weber.comBy Consumer Care, Weber, May 20, 2026
Your feedback is very important to us. We are sorry to hear you have experienced several issues with the grill. We understand how frustrating this experience can be, and we want to make this right for you. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Guido O.
from Utah
Verified Purchase:Yes
I spent a lot of time deciding on a new grill for our new home in Utah. I am absolutely ecstatic with the quality of my new Weber grill. I love the way it seasons the meat and vegetables we've cooked on it. It's the best indirect cooking i've ever experienced.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: John from North Jersey
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
I have the grill about a month now and it works great, no surprises. I love the slide out drip tray which allows you to clean the grill without removing any other items inside the grill. Heats up great, also love the side storage area.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Swamp1
from Swampscott MA
Expertise:Intermediate
Verified Purchase:Yes
Easy to put together, great quality! Wish one of the side tables was foldable.
I would recommend this to a friend!
Written by a customer while visiting weber.com