Customer Reviews for Weber - GENESIS S-335 Propane Gas Grill - Stainless Steel
Customer Rating
5
Assembly of 335
on April 19, 2024
Posted by: GabaGhoul
from Nor Cal
I assembled this for my son last week (he bought one) tip top quality and I’m going to buy one of these for myself. I’ve used Weber products since college (40 yrs) THE BEST!
I have been a long time Weber Grill Customer. I am extremly pleased with my new Genesis Weber Grill. Everything is perfect and we have enjoyed grilling on our new grill and have experimented with new grilling adventures to perfection. Thank you again for quality Weber grill!
The grill doesn’t consistently heat up. I wouldn’t buy this again.
Response from weber.comBy Consumer Care, Weber, April 25, 2024
We value your feedback and we apologize for the disappointment. Your grill has a built-in safety device that will limit the gas flow if the gas line is not pressurized before igniting the burner. It sounds like this might be happening to your grill! We apologize for the inconvenience.
We are here to help troubleshoot the issue and get your grill working as expected. Please look for an email outreach soon! Thank you.
Nice grill, but came assembled and missing a few hooks and screws. Cannot seem to reach anyone at Weber, but would be nice if someone would contact me to correct the issue.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, April 26, 2024
Thank you for your feedback. We are very sorry to learn about the missing hardware. We will make this right. Our Care team is here to help. Please look for an outreach email from us soon. Thank you!
This is a solid grill for the price. Everything is solid with no flimsy materials. This grill should last at least 10 years with proper maintenance/cleaning. The assembly took about 3 hours for a novice going slow.
My new Weber has exceeded expectations. I was cautious about getting a NG vs a LP due to rumors of it not getting hot enough. This gets well last 600 degrees and quicker than LP too. The grill itself is very sturdy and well thought out. Installation was easy with the use of the app too.
I can’t believe the Genesis E335 grill does not have a gauge to measure the propane tank!!!
Response from weber.comBy Consumer Care, Weber, May 9, 2024
Thank you for your feedback. It means a lot to us that you gave your grill a 4-star rating!
We apologize for any disappointment with the tank hook. The tank scale is available for purchase through a Weber agent. We will bring your feedback to the appropriate teams!
Please look for an email from our Specialist team. Thank you!