Customer reviews from weber.com
Weber - GENESIS S-335 Propane Gas Grill - Stainless Steel
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
120
4 Stars
29
3 Stars
10
2 Stars
4
1 Star
7
91%of customers recommend this product.
(
126 out of
138)
Customer Reviews for Weber - GENESIS S-335 Propane Gas Grill - Stainless Steel
Customer Rating
1
Incorrect Information on Website
on March 14, 2024
Posted by: Amar_123
from Wisconsin
I purchased this Grill which shows that i would be able to use the Weber Crafted Griddle & Pizza Stone. The grate that is sent with equipment is not the same shown on website. This ends up being an issue which causes you to spend few hundred dollars more than planned. Would like Weber to share the clear and consistent information so that Customer can plan correctly
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, March 17, 2024
Thank you for your feedback about your new grill. We are sorry to learn that there was confusion regarding the Weber Crafted parts included with the grill. This model includes the Weber Crafted Grates and Frame kit, which allows the grill to work with the Pizza Stone and Griddle (sold separately).
Your satisfaction is very important to us, and we would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Your satisfaction is very important to us, and we would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
2
Why offer a grill with no top on its cabinet???
on September 5, 2024
Posted by: Disappointed!!
Expertise:Intermediate
Verified Purchase:Yes
We love how the grill looks and cooks so evenly.
This is our third Weber natural gas grill in 24 years and it sits on our deck year-round. I use it regardless of the weather and shovel a path to it in the winter to always keep it accessible.
The Weber engineer that designed this grill with a cabinet beneath the grill that has no top on it to prevent rain or snow from getting directly into it should be fired!!!!!!
The drip pan fills up and overflows with rain, leaves, and any debris that can easily fall into it because of this poor design. I have to empty the drip pan after every rain storm - how disappointing!
The grill's cabinet catches all of the same debis.
Maybe it was intentional so the grill rusts out faster or forces the customer to buy a grill cover? You should be ashamed of this cabinet with no closed top design!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, September 6, 2024
Thank you for your feedback. Your satisfaction is very important to us. We can understand your frustration and concern about the cabinet being open. It needs to be open for the cabinet to get the proper ventilation and for safety reasons. Our Care team will reach out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Rick144
from Florida
Verified Purchase:Yes
I have used Weber grills for many years. I am a big fan. This S-335 grill replaces my old Weber that still worked but was getting beat up and difficult to light. The new grill is fantastic with just a few complaints.
First, the positives. It seems much better at searing steaks, and I really like the ability to swap out the cook surface for a griddle. I plan to just leave the griddle in place except when I need the sear burner. I plan to get a pizza stone and maybe the wok. The side storage is nice. I can leave the grill grates that I am not using in there. I like the stainless steel grill grates that this one has. They are better than the cast iron. The grill itself seems to be better quality stainless steel than the old one because my magnetic light grips it well.
Now for the negatives. The tank hanger is useless when you are old like me. Trying to hang a full tank inside the storage area is quite a chore.
Next, the side hooks for hanging cook utensils are not tall enough and the utensils keep falling off if the wind is very strong. That never happened on the previous grill, but to be fair, it mostly happens when the Weber cover is on the grill. Which brings me to the Weber grill cover. It is over-priced and very lightweight. It probably won't last long, and if you aren't careful, it could blow off.
Next complaint is that the side burner knob is not well marked. After the grill was delivered (already assembled), I wanted to be sure each burner worked. I did not notice the side burner had been left in the 'on' position when it had been assembled. After lighting the main burners, I went to lift the side burner cover and imagine my surprise (and blistered fingers). I won't make that mistake again.
One final complaint: The locking wheels are very difficult to lock. I thought the cheap plastic wheel locks were going to break before they finally locked. That is not a big problem because I rarely need to move the grill.
Overall, my complaints are somewhat minor, and I will adapt and stick with Weber. I believe this grill will last many years since all my previous grills have been high quality.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Weber is chopping value from their Genesis line
on April 8, 2025
Posted by: WeberFailedUs
I have been eyeing the Genesis S-335 for a couple of years now. Watched ton of reviews and was excited about some of the features and value they included. Well anyone that is looking to buy this grill after 2024 please note the following omitted features:
1. No longer has the fold out warming rack. It is now just a smaller single wide.
2. No propane gas hanger gauge.
3. Smaller right side table.
4. No more shelving within the base cabinet. Just a wide open cavity.
5. The heat shield on the lid of the grill has been shrunk.
2. No propane gas hanger gauge.
3. Smaller right side table.
4. No more shelving within the base cabinet. Just a wide open cavity.
5. The heat shield on the lid of the grill has been shrunk.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, April 12, 2025
Your feedback is very important to us. We appreciate your feedback on the Genesis S-335 Gas Grill and are sorry to hear about your disappointing experience with the grill. Your satisfaction is our top priority, and we want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Crowbar
from Upstate New York, near Saratoga Springs
Expertise:Intermediate
Verified Purchase:Yes
The product was advertised has having stainless steel, grills and cover. Technically it is correct, but Weber uses 400 series stainless verses 300 stainless which will not rust as 400 will. The easy way to tell the difference is 400 series is magnetic as 300 is not. The advertisement is also a marketing ploy plus extra cost to the consumer. Knowing this, I purchased the S-335 anyway and I keep it under cover 100% of the time. The quality of the new Weber's is no where the same as the old units, as my last Weber lasted 15 years, no rust, just worked well. The gas manifold quit, so I was forced to get a new one.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, April 7, 2024
Thank you for being a long-time Weber griller! It means a lot to us that you chose another Weber grill to replace your last one.
We stand by the quality of our grills and back them with a generous warranty. Regular cleaning will keep your stainless steel surfaces looking beautiful for many years.
Please look for our email with maintenance tips. Thank you!
We stand by the quality of our grills and back them with a generous warranty. Regular cleaning will keep your stainless steel surfaces looking beautiful for many years.
Please look for our email with maintenance tips. Thank you!
Written by a customer while visiting weber.com
Posted by: s8008
from Oklahoma
Verified Purchase:Yes
Overall pleased with grill but I am very disappointed there is no tank gauge as has and had been present on previous models. Probably would have purchased another model had I known
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, May 21, 2024
Thank you for your feedback. We are excited to learn that you love your new grill and are getting great results!
We apologize for the disappointment with the tank scale change. A tank scale is available for purchase separately for your grill.
Our Care team is here to help! Please look for our email outreach. Thank you!
We apologize for the disappointment with the tank scale change. A tank scale is available for purchase separately for your grill.
Our Care team is here to help! Please look for our email outreach. Thank you!
Written by a customer while visiting weber.com
Posted by: S Hornung
from Texas Gulf Coast
Expertise:Intermediate
Verified Purchase:Yes
Great grill. 4 stars only because the side burner will not light by pushing the button and runs way too hot, even on low. I have to use a stick lighter to get it going. Main chamber holds steady at about 350 with 2 burners on low which is about perfect for rotisserie cooking. It is large enough to cook 2 full chickens at once, that way, with my after market rotisserie. You have to remove the grates and put a drip pan under since the grease trap is quite small and is easily overwhelmed if mopping or just general grease dripping. The shelf that was in prior models would have come in handy to put a pan on if the tray gets full and overflows when cooking . Assembly is pretty straight forward and as a 63 year old man working by myself I didn't have any problems that I couldn't get past. As with other reviews, the propane gauge would have been nice but I do like the propane in the cabinet that allows for the side storage which is perfect for storing the grates when using the rotisserie or griddle. I am overall impressed with its capabilities.
I would recommend this to a friend!
Response from weber.comBy Weber grills, August 30, 2024
Thank you for your feedback. Your satisfaction is very important to us. So sorry to hear about your side burner igniter not working. We are here to help and will get you back up and running quickly. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Bouncer
from Clermont, Fl
Expertise:Intermediate
Verified Purchase:Yes
Great with or without griddle. Buy griddle and temperature sensors.
I would recommend this to a friend!
Written by a customer while visiting weber.com