Customer Reviews for Weber - GENESIS S-335 Propane Gas Grill - Stainless Steel
Customer Rating
1
Disappointing De-contenting and Customer Service
on September 2, 2025
Posted by: LongTimeWeberFan
I typically don't write reviews but was compelled to this time. The S-335 I bought 13 years ago gave up the ghost so I bought the same grill since it worked so well. I was very disappointed to receive my new grill and find that while it was two and a half times more expensive than my last one (yes, I do get prices go up) the grill I received was not a well built as the one I had and there are items not one the grill that were on models in the marketing material: 1. there was no folding warming rack (just a small stationary rack) 2. the propane gage was gone (this one blew me away that it would be eliminated) 3. the right side shelf was way smaller than shown 5. the heat shield shrunk from previous models 4. the shelf underneath the grill was taken out. I can't believe they marketing pictures show something other than what I received. I called Weber and after a 30 min wait was told that they took those items out to save cost on the grill and if I didn't like it than I could write a review. So disappointing from a company I have supported through many grills and smokers that I currently own. Would not recommend them.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 22, 2025
Thank you for your feedback. We are sorry to hear about your disappointment with the Genesis S-335 Gas Grill. While it does not include the bells and whistles other older models have, at its core, it still has the quality, durability, and performance that the Genesis grill is known for. Your grill is also backed by an amazing warranty. We take all consumer feedback seriously, and rest assured, we will relay your feedback to the relevant team for improvement. Please don’t hesitate to reach out to us if you need further assistance. Thank you!
The burner system is excellent. Temperature control is likewise well designed and constructed. I have two issues. The side shelves are smaller than my previous model. I also wonder whether a plastic or protective film might help deal with the inevitable grease/food smears. Lastly not having a weight measure for the LPG tank is a little cheesy. I know one can purchase them separately but is does seem a small needed detail
love the grill -- even temperature across the cooking area. improved structural design. improved below deck storage. one issue -- when it rains, my grease catcher pan fills with water.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, January 28, 2024
We are thrilled to learn that you love your new Genesis grill. Thank you for your feedback about the updated design, it means a lot to us! We are sorry to learn about the water accumulation in your grease tray, as that is not the usual experience we hope for our grillers. We'd like to know more and offer our assistance. Please look for our email soon. Thanks and happy grilling!
Replaced an aging (16yo) Weber Genesis LPG that was showing its age (but now in a second career at the home of a friend!) to get some of the more-recent Weber features. Of greatest interest for me in the replacement was a Sear Zone burner, closely followed by a switch to Natural Gas. Based on research in late 2023 with my retailer, I waited for the new-for-2024 model for its counter-inflationary pricing! (Is this the only thing that's cheaper today than 2 years ago?) So far... after only a few outings... it's everything I expected... and more. I've tested flank steak, swordfish steaks, and a T-bone steak. All turned out perfectly (according to my harshest critic). Admittedly, I'm still on a learning curve to dial in temperatures in the box. So, I was closely monitoring all the variables. Because I am an analog dinosaur and don't want to be looking at my phone while cooking, I didn't opt for Weber's electronic accessories. I plan to construct something akin to the 'old' Weber Owner's Manuals "Grilling Guide" -- like I got with my Weber Kettles and Weber Genesis grills -- to allow me to set the burners to a point on the dial H, M, L or in between or variations, and just time the cooking like I've always done with great success. After all, it's fire + food. That's as primal as it gets!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Best Grill Ever!
on February 5, 2024
Posted by: BrianneG
[This review was collected as part of a promotion.] This Weber Genesis E-335 Grill is amazing. This grill is sturdy and just what we were looking for. The 3 burners provide even heating to cook everything perfectly. The grill is easy to light and is easy to use. It took 2 of us to put it together as it is heavy, but once together and in place, it is awesome. I love the side burner to cook additional items while you are grilling. It has a hot sear zone to sear meats that I have never seen before and works great. The table on the side is large enough to use rather than having to use a separate table. This grill is perfect for our family and I highly recommend it.