Customer reviews from weber.com
Weber - GENESIS S-335 Propane Gas Grill - Stainless Steel
Average customer rating
4.5
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
121
4 Stars
29
3 Stars
10
2 Stars
4
1 Star
7
91%of customers recommend this product.
(
126 out of
138)
Customer Reviews for Weber - GENESIS S-335 Propane Gas Grill - Stainless Steel
Posted by: Terry D.
Verified Purchase:Yes
This is my second Weber in 5 years. I wanted to go bigger after having a spirit II. So far the grill lives up to it's reputation grilling and quality. There are a couple things I would like to see changed...the insert in front of the griddle should be switched to the back not in the front. A lot of heat rises from that while you are grilling and almost necessary to wear a glove because of the heat. ...the drain hole for the grease cleanup should be bigger by at least half and should be in the back of the griddle. The grease drops down on the flavor bar near the igniter. I can see problems here in the future. It makes more sense to have the grease drop in the back of the grill into the aluminum tray. Last you should include a propane gauge for the tank like the one included in my spirit. Because I live in the south I cook on my new Genesis 4-5 times a week. It does a great job with steak, fish, roasts and vegetables. The half griddle is the right size and looking forward to the wok for stir-fry's soon.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, October 30, 2024
Thank you for being a Weber fan! We appreciate your feedback about your new Genesis grill and Crafted griddle insert. We are always listening to suggestions from our grillers!
We would like to follow up about your experience and learn more. Please look for our email outreach soon. Thank you!
We would like to follow up about your experience and learn more. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Frank1
from New Hampshire
Verified Purchase:Yes
It is a great grill, easy to start, plenty of storage space, love the searing option, even cooking . Hope it lasts as long as my last Webber which was about 13 years making it worth the extra cost.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: maskinner4
from Sugar Land Texas
Verified Purchase:Yes
Nice grill but a little overpriced my previous Weber gas grill lasted 15 years and was made a lot better
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, November 13, 2024
Thank you for your feedback and for being a longtime Weber fan! We stand by the quality of our products and back them with a generous warranty. We expect you to be grilling for many years to come!
Your satisfaction is important to us and we would like to know more about your experience. Please look for our email outreach soon. Thank you!
Your satisfaction is important to us and we would like to know more about your experience. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Hardluck
from SW Ohio
Expertise:Intermediate
Verified Purchase:Yes
Replacing a 15-yo propane Weber. From the outside that one still looks new. Had replaced flavor bars a few times and burners once, as can be expected. Other grills are throwaways. Also purchased several accessories which are overpriced, but if the last like the grill, all good.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Kate Forthergill
from Stonington
Expertise:Intermediate
Verified Purchase:Yes
Low quality, tried putting it together and the manifold wouldn’t line up with the metal face plate so the knobs were impossible to put on. Weber then wanted me to put on a new manifold ( no way !). It was also missing the door magnet. The quality is NOT there- clearly. Buy something else for the price.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, December 9, 2024
Thank you for your feedback! We apologize for the disappointing out of box experience you had with your new grill. That is not the quality we expect!
We would like to know more about your grill and offer further support. Please look for our email outreach soon. Thank you!
We would like to know more about your grill and offer further support. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: C Squared
from Nothern Virginia
Verified Purchase:Yes
Genesis S-335 natural gas grill. Very disappointed. For steaks you have to use the sear section from start to finish and it doesn't sear at all, it just cooks the steak. My old Genesis I bought over 30 years ago didn't have a sear section, yet it would sear on high heat anywhere on the grill. Also, we have had one cold spell and the starter button would not work. I guess I'll have to use my Bic to start the grill once it gets cold again. What a waste of money!
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, December 12, 2024
We appreciate that you have been a long-time and loyal Weber griller, and we apologize for the frustration with your new grill. We would never expect our grills to perform like that normally, and we are here to help troubleshoot the heat and ignition issue you mentioned.
Temperature and ignition issues are a sign that your new grill might not be correctly adapted to the natural gas line per the instructions in the grill owner's guide. We would like to offer further assistance to improve your experience. Please look for our email outreach soon. Thank you!
Temperature and ignition issues are a sign that your new grill might not be correctly adapted to the natural gas line per the instructions in the grill owner's guide. We would like to offer further assistance to improve your experience. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: John0
from SF, CA
Verified Purchase:Yes
This is a solid replacement grill, but it is missing some items I come to expect from ANY Weber grill. The most significant thing is there is no gauge to tell you how much gas you have left, it is only available with the higher level grill and it is a big miss for this grill which is NOT inexpensive.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, December 16, 2024
Thank you for your feedback and for being a longtime Weber griller! We apologize for the disappointment with the change from an LP tank scale to the LP tank hook. We will ensure your feedback is passed to the right teams!
Your satisfaction is important to us. Please look for an email follow-up from our Specialist team soon. Thank you!
Your satisfaction is important to us. Please look for an email follow-up from our Specialist team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Pierre Seacord
Verified Purchase:Yes
Best grill ever. Love how fast it heats up. The cast-iron grates leave a nice sear. I have had one for 30 years and will never buy another brand.
Written by a customer while visiting weber.com