Customer reviews from weber.com
Weber - GENESIS S-335 Propane Gas Grill - Stainless Steel
Average customer rating
4.5
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
185
4 Stars
46
3 Stars
19
2 Stars
5
1 Star
11
93%of customers recommend this product.
(
195 out of
210)
Customer Reviews for Weber - GENESIS S-335 Propane Gas Grill - Stainless Steel
Posted by: TBone3
from Lake Zurich, IL
Expertise:Intermediate
Verified Purchase:Yes
Great grill. Easy to assemble. Weber never disappoints. Heats up quickly and cooks a steak evenly. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Crowbar
from Upstate New York, near Saratoga Springs
Expertise:Intermediate
Verified Purchase:Yes
The product was advertised has having stainless steel, grills and cover. Technically it is correct, but Weber uses 400 series stainless verses 300 stainless which will not rust as 400 will. The easy way to tell the difference is 400 series is magnetic as 300 is not. The advertisement is also a marketing ploy plus extra cost to the consumer. Knowing this, I purchased the S-335 anyway and I keep it under cover 100% of the time. The quality of the new Weber's is no where the same as the old units, as my last Weber lasted 15 years, no rust, just worked well. The gas manifold quit, so I was forced to get a new one.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, April 7, 2024
Thank you for being a long-time Weber griller! It means a lot to us that you chose another Weber grill to replace your last one.
We stand by the quality of our grills and back them with a generous warranty. Regular cleaning will keep your stainless steel surfaces looking beautiful for many years.
Please look for our email with maintenance tips. Thank you!
We stand by the quality of our grills and back them with a generous warranty. Regular cleaning will keep your stainless steel surfaces looking beautiful for many years.
Please look for our email with maintenance tips. Thank you!
Written by a customer while visiting weber.com
Posted by: s8008
from Oklahoma
Verified Purchase:Yes
Overall pleased with grill but I am very disappointed there is no tank gauge as has and had been present on previous models. Probably would have purchased another model had I known
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, May 21, 2024
Thank you for your feedback. We are excited to learn that you love your new grill and are getting great results!
We apologize for the disappointment with the tank scale change. A tank scale is available for purchase separately for your grill.
Our Care team is here to help! Please look for our email outreach. Thank you!
We apologize for the disappointment with the tank scale change. A tank scale is available for purchase separately for your grill.
Our Care team is here to help! Please look for our email outreach. Thank you!
Written by a customer while visiting weber.com
Posted by: Terry Z
Verified Purchase:Yes
Very early in using this new grill. However, it is much more cheaply made, with a much higher price than my previous Weber Genesis grill. Also, nearly every time I close the lud, the burners go out. Never had that happen before.
Response from weber.comBy Consumer Care, Weber, June 30, 2024
Thank you for your feedback. We apologize for the disappointment, and we stand by the quality of our grills. Your grill is backed with a great warranty and the support of the Weber team.
If your grill's burners are going out, it sounds like your grill could be in bypass mode. What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Specialist team is here to help. Please look for our email outreach soon. Thank you!
If your grill's burners are going out, it sounds like your grill could be in bypass mode. What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Specialist team is here to help. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: S Hornung
from Texas Gulf Coast
Expertise:Intermediate
Verified Purchase:Yes
Great grill. 4 stars only because the side burner will not light by pushing the button and runs way too hot, even on low. I have to use a stick lighter to get it going. Main chamber holds steady at about 350 with 2 burners on low which is about perfect for rotisserie cooking. It is large enough to cook 2 full chickens at once, that way, with my after market rotisserie. You have to remove the grates and put a drip pan under since the grease trap is quite small and is easily overwhelmed if mopping or just general grease dripping. The shelf that was in prior models would have come in handy to put a pan on if the tray gets full and overflows when cooking . Assembly is pretty straight forward and as a 63 year old man working by myself I didn't have any problems that I couldn't get past. As with other reviews, the propane gauge would have been nice but I do like the propane in the cabinet that allows for the side storage which is perfect for storing the grates when using the rotisserie or griddle. I am overall impressed with its capabilities.
I would recommend this to a friend!
Response from weber.comBy Weber grills, August 30, 2024
Thank you for your feedback. Your satisfaction is very important to us. So sorry to hear about your side burner igniter not working. We are here to help and will get you back up and running quickly. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Terry D.
Verified Purchase:Yes
This is my second Weber in 5 years. I wanted to go bigger after having a spirit II. So far the grill lives up to it's reputation grilling and quality. There are a couple things I would like to see changed...the insert in front of the griddle should be switched to the back not in the front. A lot of heat rises from that while you are grilling and almost necessary to wear a glove because of the heat. ...the drain hole for the grease cleanup should be bigger by at least half and should be in the back of the griddle. The grease drops down on the flavor bar near the igniter. I can see problems here in the future. It makes more sense to have the grease drop in the back of the grill into the aluminum tray. Last you should include a propane gauge for the tank like the one included in my spirit. Because I live in the south I cook on my new Genesis 4-5 times a week. It does a great job with steak, fish, roasts and vegetables. The half griddle is the right size and looking forward to the wok for stir-fry's soon.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, October 30, 2024
Thank you for being a Weber fan! We appreciate your feedback about your new Genesis grill and Crafted griddle insert. We are always listening to suggestions from our grillers!
We would like to follow up about your experience and learn more. Please look for our email outreach soon. Thank you!
We would like to follow up about your experience and learn more. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Kate Forthergill
from Stonington
Expertise:Intermediate
Verified Purchase:Yes
Low quality, tried putting it together and the manifold wouldn’t line up with the metal face plate so the knobs were impossible to put on. Weber then wanted me to put on a new manifold ( no way !). It was also missing the door magnet. The quality is NOT there- clearly. Buy something else for the price.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, December 9, 2024
Thank you for your feedback! We apologize for the disappointing out of box experience you had with your new grill. That is not the quality we expect!
We would like to know more about your grill and offer further support. Please look for our email outreach soon. Thank you!
We would like to know more about your grill and offer further support. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: C Squared
from Nothern Virginia
Verified Purchase:Yes
Genesis S-335 natural gas grill. Very disappointed. For steaks you have to use the sear section from start to finish and it doesn't sear at all, it just cooks the steak. My old Genesis I bought over 30 years ago didn't have a sear section, yet it would sear on high heat anywhere on the grill. Also, we have had one cold spell and the starter button would not work. I guess I'll have to use my Bic to start the grill once it gets cold again. What a waste of money!
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, December 12, 2024
We appreciate that you have been a long-time and loyal Weber griller, and we apologize for the frustration with your new grill. We would never expect our grills to perform like that normally, and we are here to help troubleshoot the heat and ignition issue you mentioned.
Temperature and ignition issues are a sign that your new grill might not be correctly adapted to the natural gas line per the instructions in the grill owner's guide. We would like to offer further assistance to improve your experience. Please look for our email outreach soon. Thank you!
Temperature and ignition issues are a sign that your new grill might not be correctly adapted to the natural gas line per the instructions in the grill owner's guide. We would like to offer further assistance to improve your experience. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com