Customer reviews from weber.com
Weber - GENESIS S-335 Propane Gas Grill - Stainless Steel
Average customer rating
4.5
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
121
4 Stars
29
3 Stars
10
2 Stars
4
1 Star
7
91%of customers recommend this product.
(
126 out of
138)
Customer Reviews for Weber - GENESIS S-335 Propane Gas Grill - Stainless Steel
Customer Rating
5
Great grill made even better!
on April 23, 2024
Posted by: Gramm54
from Naperville, Il
Everything about my new Genesis grill is an upgrade from the Spirit it replaced. Bigger cooking surface, more available options like a flat iron option that I purchased. With an option to add the propane tank scale, this unit is now better all around.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Brew Swain
from Greenville, SC
Expertise:Intermediate
Verified Purchase:Yes
I like this thing alot. Starts easily. Good size for small to medium size family. The only thing that is concerning is the stainless steel; a magnet will attach, which is indicative of less nickle in the alloy. I hope it holds up as well as the 15 yr old Genesis it replaces
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, May 2, 2024
Thank you for being a Weber fan and choosing another Weber grill. Your satisfaction is always our top priority!
Different components of our grills are made from different grades of stainless steel. Our grills are backed by a generous warranty and we are always here to support you and your grill.
Please look for our email follow-up. Thank you and happy grilling!
Different components of our grills are made from different grades of stainless steel. Our grills are backed by a generous warranty and we are always here to support you and your grill.
Please look for our email follow-up. Thank you and happy grilling!
Written by a customer while visiting weber.com
Customer Rating
1
Weak Start
on April 29, 2024
Posted by: SKolb
from Simsbury, CT
1) Had it on for 15 minutes, would not go past 300 degrees
2) Side burner will no light at all
Simply cannot use it.
2) Side burner will no light at all
Simply cannot use it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, April 29, 2024
Your feedback means a lot to us. We are very sorry to hear about your grill not getting hot. We are here to help.
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
Turn all burner control knobs to OFF, including the side burner control knob if present.
Visually confirm all burners are extinguished (no flame present)
Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
Close the grill lid.
The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
Turn all burner control knobs to the OFF position
Turn off the LP tank valve last.
Our Care team will also be reaching out to follow up. Please look for an email from us soon. Thank you!
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
Turn all burner control knobs to OFF, including the side burner control knob if present.
Visually confirm all burners are extinguished (no flame present)
Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
Close the grill lid.
The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
Turn all burner control knobs to the OFF position
Turn off the LP tank valve last.
Our Care team will also be reaching out to follow up. Please look for an email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Rose T
from Pennington, NJ
Expertise:Intermediate
Verified Purchase:Yes
Works better than anticipated. Extremely pleased. I can’t wait to buy some accessories to complement the cooking experience. I would definitely recommend to others.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Toms gift
from Coarsegold Ca.
Verified Purchase:Yes
my unit came with spanish owners manual also no propane scale as cheaper units do.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, June 18, 2024
Thank you for your feedback. We are glad that you are enjoying your grill!
We apologize for the absence of the English language copy of your owner's guide and for the disappointment with the change from a propane tank scale to a propane tank hanger. Your feedback has been brought to the appropriate teams.
Our Specialist team is following up with you. We'll send an English language owner's guide. Thank you for your patience and for being a Weber fan!
We apologize for the absence of the English language copy of your owner's guide and for the disappointment with the change from a propane tank scale to a propane tank hanger. Your feedback has been brought to the appropriate teams.
Our Specialist team is following up with you. We'll send an English language owner's guide. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Terry Z
Verified Purchase:Yes
Very early in using this new grill. However, it is much more cheaply made, with a much higher price than my previous Weber Genesis grill. Also, nearly every time I close the lud, the burners go out. Never had that happen before.
Response from weber.comBy Consumer Care, Weber, June 30, 2024
Thank you for your feedback. We apologize for the disappointment, and we stand by the quality of our grills. Your grill is backed with a great warranty and the support of the Weber team.
If your grill's burners are going out, it sounds like your grill could be in bypass mode. What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Specialist team is here to help. Please look for our email outreach soon. Thank you!
If your grill's burners are going out, it sounds like your grill could be in bypass mode. What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Specialist team is here to help. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: ArkEvk
from Longmont, CO
Verified Purchase:Yes
Love our new Weber gas grill. This is our third Weber as we've always left previous purchases at properties we sold. We've since used this several times and as always, cleanup is fairly quick & easy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Frank R.
from Palm City, FL
Verified Purchase:Yes
Recently purchased new Weber Genesis S335 grill to replace 12 year old model. Love the new looks and design. Lid is lighter than previous model and the tool storage compartment is a nice addition.
I would recommend this to a friend!
Written by a customer while visiting weber.com