Customer reviews from Samsung US
Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with AI Home Display - Stainless Steel
Average customer rating
4.1
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
44
4 Stars
4
3 Stars
3
2 Stars
5
1 Star
8
75%of customers recommend this product.
(
38 out of
51)
Customer Reviews for Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with AI Home Display - Stainless Steel
Customer Rating
2
Controls are terrible
on January 12, 2026
Posted by: Travis
from Phoenix, Arizona
[This review was collected as part of a promotion.] This induction range is really pretty. We really love how sleek and attractive this is in our kitchen. It does a great job at everything we've cooked on and in it. That said, it's incredibly frustrating to turn on and use. The power button does not recognize our touch and fails to turn on most of the time. We have to hold our finger on the button repeatedly before it recognizes that we're trying to turn it on and use it. The control lock is NOT on and the surface is pristine. The oven door button is also very unresponsive. It's very frustrating and makes me wish we'd stuck with a range that has physical controls. Everything else works great, but the physical controls are terrible.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy SEA Care, January 16, 2026
We want you to have a better experience using your range, Travis. Let us help you out.
To rectify your concerns with your range, please click the links and the hyperlinks for tips.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Samsung oven door is locked:
https://www.samsung.com/us/support/troubleshoot/TSG10002325/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151854699 so our team can pull up your information when you message us.
Have a great day.
-John
To rectify your concerns with your range, please click the links and the hyperlinks for tips.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Samsung oven door is locked:
https://www.samsung.com/us/support/troubleshoot/TSG10002325/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151854699 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Fault
on December 13, 2025
Posted by: Hope this helps
from California
If something spills on the stove, there is a space where water can fall through and it makes the screen use useless thus making the oven not work
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Care, December 16, 2025
Greetings!
We completely understand how frustrating it can be when a spill affects the stove and impacts the oven’s functionality. To assist you, we recommend scheduling a technician visit. Please use the link below to set up an appointment:
Repair Services:
https://www.samsung.com/us/support/service/
If you need help creating an appointment, you can reach us through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151599746 to help our team pull up your information.
Leo
We completely understand how frustrating it can be when a spill affects the stove and impacts the oven’s functionality. To assist you, we recommend scheduling a technician visit. Please use the link below to set up an appointment:
Repair Services:
https://www.samsung.com/us/support/service/
If you need help creating an appointment, you can reach us through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151599746 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Don't touch the top when you're cooking,, we've ha
on December 12, 2025
Posted by: Doug
You can't wipe the top off when you're cooking because if you do you turn the oven and everything off , so what's up with that!
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
4
Response from Samsung USBy Samsung Care, December 12, 2025
Hi Doug,
It makes sense that the cooktop reacts the way it does, since the glass control surface works much like a phone or tablet. A light wipe is fine while you cook, and the range is designed for that, yet it can interrupt your flow if the sensors pick up accidental touches. Keeping clear of the heated zones and the control area helps the surface stay predictable so you can clean as you go without the stove shutting off.
Leo
It makes sense that the cooktop reacts the way it does, since the glass control surface works much like a phone or tablet. A light wipe is fine while you cook, and the range is designed for that, yet it can interrupt your flow if the sensors pick up accidental touches. Keeping clear of the heated zones and the control area helps the surface stay predictable so you can clean as you go without the stove shutting off.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Heats up quickly.
on November 14, 2025
Posted by: Donthave1
This range/oven is very frustrating at times. If you like to clean as you cook or are on the short side, it turns off at the slightest graze. Your dinner will just stop cooking, you don't keep an eye on it.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy SEA Care, November 17, 2025
Hello there,
Sharing your honest review of your range is important. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151337415) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Sharing your honest review of your range is important. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151337415) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Touch won’t work
on September 22, 2025
Posted by: StayAway
from NC
Faulty Design.Control panel issues. Samsung replaced twice during intial warranty. We had purchased Samsung care + which is a big scam. extended warranty is with Assurant not with Samsung. Technician from assurant wont debug the issue and simply step by closing the ticket. Touch screen is single point of failure - you can’t use stove if touch is not working. Stay away from this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 23, 2025
Hello there, We understand how disappointing it can be to have a range whose control panels consistently fail. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review alternative fixing options, and address any other issues you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150812832 to help our team locate your information. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150812832 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
2
I’m 86, living alone, and Samsung left me stranded
on September 9, 2025
Posted by: Veteran widow
from Prairie view texas
I’m 86 years old, a widow of a disabled veteran, living on my own. I bought a Samsung 60-inch 5-burner electric stove from Lowe’s in Cypress, TX, and in July the oven failed. Samsung sent a technician who falsely claimed the motherboard was ruined by roaches—completely untrue. He didn’t fix it, canceled my service ticket, and Samsung refused further help unless I hired an exterminator I didn’t need.
I had to pay my own technician, who confirmed the stove needs a new motherboard or replacement. This has been exhausting and unfair. Samsung products and customer service have been nothing but a nightmare.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy SEA Care, September 10, 2025
Good day, We strive to assist you at any time. We would like to have a direct conversation with you to hear about your overall impressions of this experience, explore your range's fixing options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150671303, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150671303, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Stove
on June 18, 2025
Posted by: Mimi
from Florida
[This review was collected as part of a promotion.] Love the stove a lot ,has a lot of features. Will recommend to everyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my induction cook top
on June 4, 2025
Posted by: Addis
from Virginia
[This review was collected as part of a promotion.] I really like the induction cook top. It is so much easier to clean the top, because spills don't get hot and stick to it. Also cooking and boiling things happen so much quicker.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US