Customer reviews from Samsung US
Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with AI Home Display - Stainless Steel
Average customer rating
4.1
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
40
4 Stars
4
3 Stars
1
2 Stars
5
1 Star
7
79%of customers recommend this product.
(
37 out of
47)
Customer Reviews for Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with AI Home Display - Stainless Steel
Customer Rating
1
Touchscreen not working
on September 8, 2024
Posted by: Dancala
from Evans Ga
Delivered yesterday 9/7 . Some areas of the touchscreen works only once out of 10/12.
Just after installed the "open door" of the oven wasn't working and the manual was inside...(impossible to read it)
The "back and " home" button works also once out of 10/12.
I am sorry but I will return it.
https://www.youtube.com/shorts/aJzAjIHDg2Y
Just after installed the "open door" of the oven wasn't working and the manual was inside...(impossible to read it)
The "back and " home" button works also once out of 10/12.
I am sorry but I will return it.
https://www.youtube.com/shorts/aJzAjIHDg2Y
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, September 9, 2024
Hi Dancala,
Having a properly working range is all that we want. Let us get the range operating.
Please follow the steps on the link below to help you with the buttons of the range.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147514081 to help our team pull up your information.
Have a great day.
^Aloe
Having a properly working range is all that we want. Let us get the range operating.
Please follow the steps on the link below to help you with the buttons of the range.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147514081 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
2
Bad appliance
on July 2, 2024
Posted by: Big Daddy
[This review was collected as part of a promotion.] Touched stopped working after two weeks. Unacceptable for a new appliance.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Ernest, SEA Care, July 3, 2024
Hi there,
A reliable range is important in preparing meals. Let's get the information you need to ensure the range operates properly.
The link below will help you address the range's touch control and ensure it operates normally. Learn more by checking the hyperlinks.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147294443) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
A reliable range is important in preparing meals. Let's get the information you need to ensure the range operates properly.
The link below will help you address the range's touch control and ensure it operates normally. Learn more by checking the hyperlinks.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147294443) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Non-functional device and unhelpful support.
on October 21, 2024
Posted by: Robert
from Indiana
I had the same issue as others in which the screen lock button does not function properly. I called Samsung and they said I could have a replacement and now they are giving me the run-around. I not only do not recommended this product, but I also do not recommend Samsung support.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 22, 2024
Robert, we understand how it feels if one of the buttons on your control panel is not functioning. Allow us to help.
If one of the buttons on the control panel is not responding, here is a guide to help you.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance with the update on your replacement, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147620441) to help our team pull up your information.
Have a great day.
^Camille
If one of the buttons on the control panel is not responding, here is a guide to help you.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance with the update on your replacement, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147620441) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Brand new but can't use
on October 14, 2024
Posted by: Bob_S
I just received it this morning and it's stuck on selecting the country in the setup screen. The next button doesn't work. Other reviews point out the same issue.
When I called Support, every person was very rude. I've only bought Samsung since 2017 (phones, washer and dryer, and now a range), but this whole experience has made me to never want to buy Samsung again.
I don't think the issue can be repaired by a third party, so I'm hoping the "easy returns" is true. Now my old stove is gone, so even if I do a return, I don't have a stove anymore.
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
(click to see the video)
Response from Samsung USBy SEA Care, October 15, 2024
Bob_S, we understand the frustration if one of the buttons is not responding. Allow us to help.
Here is a guide to help if one of your buttons is not responding.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance in providing feedback on the support you had, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147601706) to help our team pull up your information.
Have a great day.
^Camille
Here is a guide to help if one of your buttons is not responding.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance in providing feedback on the support you had, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147601706) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Fault
on December 13, 2025
Posted by: Hope this helps
from California
If something spills on the stove, there is a space where water can fall through and it makes the screen use useless thus making the oven not work
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Care, December 16, 2025
Greetings!
We completely understand how frustrating it can be when a spill affects the stove and impacts the oven’s functionality. To assist you, we recommend scheduling a technician visit. Please use the link below to set up an appointment:
Repair Services:
https://www.samsung.com/us/support/service/
If you need help creating an appointment, you can reach us through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151599746 to help our team pull up your information.
Leo
We completely understand how frustrating it can be when a spill affects the stove and impacts the oven’s functionality. To assist you, we recommend scheduling a technician visit. Please use the link below to set up an appointment:
Repair Services:
https://www.samsung.com/us/support/service/
If you need help creating an appointment, you can reach us through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151599746 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Needs Software Updates to be Great
on September 30, 2024
Posted by: dzig
from Colorado Springs, CO
[This review was collected as part of a promotion.] Great performing range and oven that needs some software upgrades to make it great.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Broke within one year, taking too long to fix
on December 9, 2024
Posted by: WishICouldCook
from Sacramento, CA
Bought this item less than a year ago. While the range itself works fairly well, heats quickly and generally has good features, I am unable to give it any sort of positive score as it is already broken within a year. Purchasing the extended warranty seems to not do anything to help me. Turned on the largest "burner" to max setting last week only to have a loud popping noise resulting in a dead range. Samsung repair tech did not check my breaker, and since I wasn't home I was not able to assist. He left without fixing it, and now I'm out of a working range for another week. By the time this is fixed, I will have been out TWO WHOLE WEEKS without a working stove/oven. Steer clear of this item, and any Samsung electric range unless you are prepared to spend a lot of money on your family's food while waiting for the repair.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, December 10, 2024
Hello,
We know the disappointment about what occurs with one of the burners.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We know the disappointment about what occurs with one of the burners.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Induction Cooking is the way.
on January 21, 2025
Posted by: Shooter
from Lee's Summit, Missouri
[This review was collected as part of a promotion.] I made the switch to Indunction range and I love the Samsung AI model. Beautiful to look at and fantastic to cook on.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US