Customer reviews from Samsung US
Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with AI Home Display - Stainless Steel
Average customer rating
4.1
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
43
4 Stars
4
3 Stars
3
2 Stars
5
1 Star
8
75%of customers recommend this product.
(
38 out of
51)
Customer Reviews for Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range with AI Home Display - Stainless Steel
Customer Rating
1
Had potential, poor quality, even worse support
on August 9, 2026
Posted by: Eric
from Big Rapids, MI
I thought I loved this range and oven. Unfortunately, after owning it 6 weeks, the glass over the range cracked. Samsung claims I am 8 months out of warranty (it came with the house I bought with a new kitchen). While I understand this, Samsung support was useless. They will not sell me the part and the parts department says they don’t carry it. They claim tech can repair it, so I don’t get why they can source the part but won’t sell to me. Still waiting to see if they get back to me with details. They also said maybe they can give me a discount on a new range, but couldn’t transfer me to sales and the number they provided gets stuck in an AI loop. I would ten thousand percent never buy a Samsung again after 15 years of exclusively buying their products.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy Khristine, Samsung, August 13, 2026
Hi Eric, your detailed feedback gives us a better understanding of your experience, and we'd like to reconnect to review any available information that may help guide the next steps.
Please feel free to reach out using any of the contact options below with the reference number 1152965507 so we can assist you quickly:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung appreciates your time and business.
Khristine
Samsung Care
Please feel free to reach out using any of the contact options below with the reference number 1152965507 so we can assist you quickly:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung appreciates your time and business.
Khristine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
3
Make this right
on June 1, 2026
Posted by: RhodyJack
from Rhododendron, OR
I honestly don't want to give this range 3 stars, but im not really able to rate it higher! First of let me say that this range is amazing, When it's on its a real pleasure to use, the control panel is intuitive and the range of functions impressive. But, that's when it's on. The touchscreen, especially the power button, is not sensitive enough. You have push it numerous times, or push and hold it a while, but neither is for sure. It will turn when it's good and ready. And I see in these reviews this is becoming common. Find this flaw Samsung, troubleshoot these things until you get it right. Then issue the fix to every owner. Make me continue to believe in you.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
3
Response from Samsung USBy Jeffrey, Samsung, June 3, 2026
Hi RhodyJack,
It’s good to hear you’re enjoying the range overall, the controls are easy to use and the features work really well when everything’s running smoothly. We also understand your experience with the power button.
Touchscreens can sometimes be sensitive to things like light taps, moisture, or residue on the surface, so a clean, dry panel and a steady, slightly longer press can help improve responsiveness. The link below shares helpful tips to improve control panel responsiveness:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152579427 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
It’s good to hear you’re enjoying the range overall, the controls are easy to use and the features work really well when everything’s running smoothly. We also understand your experience with the power button.
Touchscreens can sometimes be sensitive to things like light taps, moisture, or residue on the surface, so a clean, dry panel and a steady, slightly longer press can help improve responsiveness. The link below shares helpful tips to improve control panel responsiveness:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152579427 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Futuristic Features
on May 20, 2026
Posted by: Kevin
[This review was collected as part of a promotion.] We have been very happy with our new range. Having the built in meat thermometer has been a real game changer for us. We have found it to be very accurate and super easy to program. Also the rapid boil feature has been really helpful. This is our 4th range from Samsung and this is head and shoulders above the rest!
Written by a customer while visiting Samsung US
Customer Rating
3
Okay buy
on May 10, 2026
Posted by: Gina
from Davenport Florida
I like this unit. My only complaints are that the dials are very sensitive. If you look at them wrong the screen lights up, plus the dials are hard to clean. The inside of the oven is easily cleaned tho. One of the few Samsung products that I would buy again. I bought the care* just to be safe. Hopefully I don’t need it unlike the dishwasher, microwave, and all in one wash/dryer.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Nicole, Samsung, May 20, 2026
Hi Gina,
It’s great to hear the oven interior has been easy to maintain and that this model stands out as one you’d choose again. Your feedback helps highlight what works well and where improvements can continue.
The touch-sensitive dials are designed to respond quickly to light interaction, which helps support precise adjustments during cooking. Keeping the control surface clean and dry, along with using gentle, non-abrasive cleaning methods, can help maintain consistent responsiveness and make upkeep more manageable.
If you ever need to reach out to Samsung, please include this reference number: 1152518970.
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
It’s great to hear the oven interior has been easy to maintain and that this model stands out as one you’d choose again. Your feedback helps highlight what works well and where improvements can continue.
The touch-sensitive dials are designed to respond quickly to light interaction, which helps support precise adjustments during cooking. Keeping the control surface clean and dry, along with using gentle, non-abrasive cleaning methods, can help maintain consistent responsiveness and make upkeep more manageable.
If you ever need to reach out to Samsung, please include this reference number: 1152518970.
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy to use fast connection to your Bluetooth
on March 25, 2026
Posted by: Kluv
[This review was collected as part of a promotion.] Connectivity
Interface
Monitoring
Preheat
Fun
Easy
Interface
Monitoring
Preheat
Fun
Easy
Written by a customer while visiting Samsung US
Customer Rating
5
Easy use
on March 10, 2026
Posted by: Dpadd
from Indianapolis, IN
[This review was collected as part of a promotion.] This is a great stove unit. Easy use and great features!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Exceptional stove and induction range
on January 19, 2026
Posted by: Paboya
from Indiana
A fantastic oven and a stove top that saves money daily, functioning nearly flawlessly. I use this oven for baking, and when it comes to making bread, it is hands down functional. I have made use of many of the other features of the oven, including the sous vide feature - something that I have professionally used in the past, using the water bath method that is clearly a step up for preparing and infusing flavors from herbs into food at low heat.
The stovetop is good, and while it does have some faults, it still functions really well, getting things up to temperature really fast while saving money. Those things that could be better listed by issue include:
- Lockout functionality is present, though it could be better. It does require holding down the pause button for three seconds and then selecting the option to disable the ability for cats or children to access the controls. This is not 100% foolproof, as a power failure or brownout can cause this to reset.
-The system board, where the controls are located, has a rubber gasket that helps prevent water from boiling over with the free pans that one can order, so be wary if using these. I use Made in Cookware that has a steam vent when boiling or simmering liquids, which helps, but it is still worth keeping an eye on, as the stovetop is flush, unlike traditional stovetops that are concave with trays. Cleanup is easier, but it does still require a watchful eye.
We have not had water go down into the board like another reviewer, but I could see if there were a gap or if this were improperly installed can see where this could be an issue. A better design could solve the issue for this issue reported, but if it does happen to you, report it and have it repaired ASAP while under warranty.
Our only issue with this gasket is that small food crumbs will get stuck between the gasket and the stove top and the panel, making cleanup difficult. However, understanding the importance of this gasket versus making cleanup a bit more difficult is well understood.
- The final issue that I noted - the markings for the oots and pans could be a bit clearer. Rather than white in this stove top, ours, perhaps last year's model (?) is grey and difficult to see and properly place pots.
Overall, a massive upgrade over our full electric stove top, and the fact that I can bake a pizza at 550 degrees, getting it finished in 10 - 12 minutes, is a massive game-changer and a welcome relief to our energy costs when it comes to the induction stove top.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Controls are terrible
on January 12, 2026
Posted by: Travis
from Phoenix, Arizona
[This review was collected as part of a promotion.] This induction range is really pretty. We really love how sleek and attractive this is in our kitchen. It does a great job at everything we've cooked on and in it. That said, it's incredibly frustrating to turn on and use. The power button does not recognize our touch and fails to turn on most of the time. We have to hold our finger on the button repeatedly before it recognizes that we're trying to turn it on and use it. The control lock is NOT on and the surface is pristine. The oven door button is also very unresponsive. It's very frustrating and makes me wish we'd stuck with a range that has physical controls. Everything else works great, but the physical controls are terrible.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy SEA Care, January 16, 2026
We want you to have a better experience using your range, Travis. Let us help you out.
To rectify your concerns with your range, please click the links and the hyperlinks for tips.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Samsung oven door is locked:
https://www.samsung.com/us/support/troubleshoot/TSG10002325/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151854699 so our team can pull up your information when you message us.
Have a great day.
-John
To rectify your concerns with your range, please click the links and the hyperlinks for tips.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Samsung oven door is locked:
https://www.samsung.com/us/support/troubleshoot/TSG10002325/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151854699 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US