My last Weber grill lasted 12 years with heavy seasonal use. The new grill has eliminated all the problems I had with the previous one. It was almost as if someone gave Weber my complaint list and their engineers made the effort to eliminate all of them.
This grill is everything it says it is and exactly what I wanted. Easy to assemble, especially with the videos. Looks great. Has a large cooking area that is very consistent in temperature. The enclosed storage area below is a nice feature too.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
A great grille!
on May 13, 2025
Posted by: Happy in St. Louis
from St. Louis, MO
Expertise:Intermediate
The 3rd party assembly person (through Home Depot) had made a couple of errors in the assembly. Johanna at Weber online help guided me through the correct installation and now the grille works great. Thanks to Johanna and her knowledge of the product.
This is my 2nd Weber Genesis the 1st one lasted 10 years and we loved it. So now we needed a new one, so we went with weber genesis again but a 4 burner instead of 3. Unfortunately the newer one does not measure up to old one.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 11, 2025
Thank you for your feedback. We are sorry to hear about your disappointing experience with the grill. We want to learn more about your experience and make this right. Please look for an outreach email from our Care Team soon. Thank you!
This is our 2nd Genesis. We had a Genesis 3 that lasted 9 years. We purchased the Genesis 4 this year. We love the efficiency as well as the efficacy of our meals. Weber owners for charcoal and gas grills for life.
Love our new grill, have had Weber grills for years. Bought the griddle too. My only request would be that Weber rethinks the location of the little thingy in front of the griddle, the hot air comes right out there and is too hot for your hands and arms while cooking. Otherwise love it!
So far I’ve only used it three times but I have been happy with the results. Very even heat,no crazy hot spots and a nice size grill area. Planning on the grill getting plenty of use this summer.