Customer reviews from weber.com
Weber - GENESIS E-415 Propane Gas Grill - Black
Average customer rating
4.3
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
100
4 Stars
23
3 Stars
7
2 Stars
5
1 Star
12
83%of customers recommend this product.
(
91 out of
109)
Customer Reviews for Weber - GENESIS E-415 Propane Gas Grill - Black
Posted by: JayTee
from Cleveland, OH
Verified Purchase:Yes
Put it together fairly easy, I don't like buying them put together already, however upon opening...the frame was bent. Registered and Weber sent the part quick, however it was right in the middle of a holiday weekend, no ones fault really. Easy to use, and easy to clean. Got the griddle as well, and it weighs a ton. Plenty of clooking space, which is why we bought the 400 series.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: VERY VERY HAPPY CUSTOMER
from Mesa, Arizona
Verified Purchase:Yes
Over the years always been satisfied with EVERYTHING WEBER. This grill takes it to the next level. Very easy to use, clean and be ready for next time.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
we love our Webers, we have had two in previous years, each lasting over 18 years each, and we bbq 5 nights a week all year round! Just wondering how come our new Genesis doesn't have a gage for the tank!
Written by a customer while visiting weber.com
Posted by: General
from St Louis Missouri
Expertise:Intermediate
Verified Purchase:Yes
This is an awful product. The stainless steel outside immediately rusted and it is under a covered porch.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, October 1, 2025
We are sorry to learn you're disappointed with your new grill purchase. Surface corrosion on a grill is normal and should be easily cleaned away with a stainless steel cleaner. Your satisfaction is important to us, and we value your feedback. We are here to assist with tips to get your grill shiny again. Please look for our email outreach. Thank you!
Written by a customer while visiting weber.com
Posted by: FredMartz
from PA
Verified Purchase:Yes
They're pulling back on the design. Less and thinner materials. Doesn't get as hot as it used to.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, September 17, 2025
Thank you for your feedback. Your satisfaction is very important to us. So sorry to hear your grill is not getting hot. Our Care team is here to help. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Mr. I Cohen
from Lake Geneva, WI
Verified Purchase:Yes
After 2nd use, the igniter button stopped working. It took 4 weeks for the proper replacement part to be sent out. This was the first time I ever purchased a Weber grill and probably will be my last. I have several other newly built homes that will be needing outdoor kitchens with grills. I plan on purchasing other brands after this experience.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, October 4, 2025
Your feedback is important to us. We are sorry to hear the ignitor on your grill has stopped working. This is not the Weber experience we strive to provide. Please know that our team is working diligently to ensure you get back to grilling, and we will be sure to relay your feedback. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Poor quality materials, cheaply made, unsturdy.
on July 18, 2024
Posted by: ZS in AZ
from Phoenix, AZ
Verified Purchase:Yes
I purchased this grill to replace a 15 year old Weber Genesis because I needed something larger. Immediately upon delivery I noticed the quality of this grill. It felt cheaply made. The materials used, compared to the previous grill, this one seemed flimsy and unsturdy. My last grill sat out in the yard amidst the Arizona elements and held up structurally. It lasted through Arizona summers and strong monsoons. This tank of a unit never moved an inch and always worked well for me. Alas, since I had already parted ways with it, I kept the new one. Afterall, it was a Weber. I trusted the name and figured I would be ok. I was able to use the grill twice before a gust of wind blew and knocked it over. As I feared, the poor quality of this unit succumbed to Mother Nature within 2 weeks. The damage received rendered it useless. I cannot speak to the longevity of this unit because it was trash after just two uses. I would caution any buyer upgrading from an old Weber to do your research. Don’t rely on the name alone. See the product in person and judge for yourself before you throw money down the drain.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 29, 2024
Your feedback is very important to us. So sorry to hear your grill blew over in the storm. This had to be very devastating. Our Care team is here to help. Please look for a follow up email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Michael Schmutzer
from 11960
Verified Purchase:Yes
Is made less sturdy and no propane gas scale for the bottle (used to be standard)
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 28, 2024
Your feedback means a lot to us. So sorry to hear you are not completely satisfied with the quality of your grill and the tank holder. We will be sharing this with our team and following up with you soon. Thank you!
Written by a customer while visiting weber.com