Customer reviews from weber.com
Weber - GENESIS E-415 Propane Gas Grill - Black
Average customer rating
4.4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
68
4 Stars
17
3 Stars
4
2 Stars
3
1 Star
5
85%of customers recommend this product.
(
57 out of
67)
Customer Reviews for Weber - GENESIS E-415 Propane Gas Grill - Black
Customer Rating
5
A great grille!
on May 13, 2025
Posted by: Happy in St. Louis
from St. Louis, MO
Expertise:Intermediate
The 3rd party assembly person (through Home Depot) had made a couple of errors in the assembly. Johanna at Weber online help guided me through the correct installation and now the grille works great. Thanks to Johanna and her knowledge of the product.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Zoey123
from Rhode Island
Verified Purchase:Yes
This is my 2nd Weber Genesis the 1st one lasted 10 years and we loved it. So now we needed a new one, so we went with weber genesis again but a 4 burner instead of 3. Unfortunately the newer one does not measure up to old one.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 11, 2025
Thank you for your feedback. We are sorry to hear about your disappointing experience with the grill. We want to learn more about your experience and make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
You will not be disappointed with Weber grills.
on June 15, 2025
Posted by: ArjayNail
from Detroit, Mi
Verified Purchase:Yes
This is our 2nd Genesis. We had a Genesis 3 that lasted 9 years. We purchased the Genesis 4 this year. We love the efficiency as well as the efficacy of our meals. Weber owners for charcoal and gas grills for life.
Written by a customer while visiting weber.com
Posted by: sancha
Verified Purchase:Yes
Love our new grill, have had Weber grills for years. Bought the griddle too. My only request would be that Weber rethinks the location of the little thingy in front of the griddle, the hot air comes right out there and is too hot for your hands and arms while cooking. Otherwise love it!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Artie Stine
Verified Purchase:Yes
So far I’ve only used it three times but I have been happy with the results. Very even heat,no crazy hot spots and a nice size grill area. Planning on the grill getting plenty of use this summer.
Written by a customer while visiting weber.com
Customer Rating
1
No gas meter
on April 1, 2025
Posted by: KayG
from Holden ma
Expertise:Intermediate
Just got my new S-415 today and disappointed to see there is no gas meter! I have had my last Weber genesis for 16 years and loved that feature. I made a poor assumption this would be on an upgraded, newer model.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, April 4, 2025
Congratulations on your new grill! Your feedback is important to us. We're sorry to hear about your disappointment with the grill. Our newer Genesis models have a tank hook but not a tank scale. Please look for an outreach email from our Care Team soon to follow up with you on this matter. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Remaing gas
on September 1, 2024
Posted by: sjkunman
Expertise:Intermediate
Unless I'm missing something there is no way to easily see how much gas is reaming in the tank. On all other Weber grills there was an indicator and as the gas was used up one could see approximately how much gas remained
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, September 3, 2024
Thank you for your feedback. Your satisfaction is very important to us. This grill has a tank hook but not a tank scale. A full tank usually lasts between 18-20 hours of grilling. Our Care team will be reaching out to follow up with you. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: KevinT58
from NJ
Expertise:Intermediate
Verified Purchase:Yes
The service on a Weber Grill is disappointing - if the grill breaks Weber will ship your parts and ask you to become a Grill Tech. I don't have the time or patience to take the grill apart and replace a part that broke or deficient. I think this policy is absurd. Hope everyone knows how to fix grills because you're on your own.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 1, 2024
Thank you for your feedback. We apologize for the disappointment! We design our grills to be easily serviced by a non-professional so our grill owners can enjoy their grills for many years, even if parts need replacing. Also, we back them with a generous warranty for guaranteed years of happy grilling.
We understand your frustration with needing to service your new grill. That's not what we expect! We would like to know more about your experience and offer our support. Please look for an email outreach soon. Thank you!
We understand your frustration with needing to service your new grill. That's not what we expect! We would like to know more about your experience and offer our support. Please look for an email outreach soon. Thank you!
Written by a customer while visiting weber.com