Weber grills and Weber customer support are both outstanding! We enjoyed our first Weber Genesis for 16 years (using it every 3-4 days), before by a new Genesis... and giving the old one to friends, because they last a long time.
Marvelous grill it is. I enjoy cooking on this grill. It is a great looking addition to our patio and it cooks a ribeye like no other. Easy to operate, easy to clean up. My only minor issue is the lack of a gas tank fluid level indicator like the less expensive Spirit models have.
Grilling efficiency A+. ever thing else F. Currently had older genesis series which I rebuilt twice before it to the point I couldn't. Bought this unit which does the basic grilling part very well BUT, you put the tank inside of the unit making it way harder to change and took away half the storage capacity. In addition you removed the customer friendly weight sensitive mounting that told you how much gas was left so I had to go and buy a third party gauge at an additional expense (which you don't offer). Furthermore you added a brace to the floor pan (not present in the older model) which effectively cuts the remaining storage space in half again. I guess you have gone the way of every other US manufacturer that needs to cut cost without regards how it affects the consumer. In that regard I am positive this review will not be responded to but at least I feel better getting this of my chest.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, October 24, 2023
Thank you for being a long-time Weber fan. We value your feedback. We are sorry that you are not happy with some of the updates to the newest Genesis grill you purchased.
We are always listening to our grillers and using feedback like yours to evolve and improve our products. Our Care team would like to offer further assistance. Please look for our email. Thank you!
I have been purchasing Weber grills for as long as I have owned a home. With that being said, Weber continues to impress me on how well they take care of you after your purchase. My new Genesis E-315 works like a charm; and Weber will be sending me the propane scale so I know when to refill. Bravo and TY