Customer reviews from weber.com
Weber - GENESIS E-315 Natural Gas Grill - Black
Average customer rating
4.5
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
61
4 Stars
9
3 Stars
9
2 Stars
3
1 Star
2
90%of customers recommend this product.
(
62 out of
69)
Customer Reviews for Weber - GENESIS E-315 Natural Gas Grill - Black
Posted by: G Gotch
from Ohio
Verified Purchase:Yes
To be fair, we haven’t yet had much of an opportunity to use our new Weber E-315 grill. But our cooking so far has been great. The grill appears to be well made, and has performed well. The only point that prevents us from giving this grill a full 5 stars, is its lack of anything to show propane level in the tank that we attach to the grill. Previous, less sophisticated Weber grills that we have owned had at least the “scale” measurement indicator, which by a general weighing of the tank, indicated the level of propane in the tank. We were very surprised that this grill had no provision for indicating that propane level. We have since purchased a small device that indicates level of propane by using ultrasound. But, I think for the price of this grill, a propane measuring mechanism of some kind should have been included.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, September 14, 2023
Thank you for your feedback and for being a Weber fan! Your satisfaction is very important to us!
We stand by the quality of our products and back them with an outstanding warranty. We offer a range of Genesis models to fit the needs and budgets of our grillers. We apologize for the disappointment regarding the tank scale.
Please look for an email outreach from our Care team soon. Thank you!
We stand by the quality of our products and back them with an outstanding warranty. We offer a range of Genesis models to fit the needs and budgets of our grillers. We apologize for the disappointment regarding the tank scale.
Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Robert S Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I had a Genesis Platinum B for about 15 years. I had to replace it and the E-315 was the closest I could find. I am a bit disappointed with it.
First, I think the Platinum B which also had 3 burners heated faster and and got hotter. Enough so that I have had to change cooking times.
Second in the Platinum B, the burners ran horizontally. For a lot of tasks such as cooking chicken and fish, I turned the middle burner off, and put the food in the middle of the grill. The cylindrical, and heavier lid would reflect the heat from the top and bottom burners back on the top of the food.
The E-315 burners are vertical and the lid is squared off, so the indirect heat method doesn't work as well.
Third, the Platinum B had a touch hole below the burners. When the electric igniter failed ten years ago, I could easily stick a lighter in the touch hole and safely light the burner. The E-315 does not have a touch hole. The electric igniter works very well now, but what happens if it fails concerns me. lighting from above is more dangerous that lighting from below through a touch hole.
Response from weber.comBy Weber Grills, Consumer Care, September 10, 2023
Thank you for being a long-time Weber fan! Your feedback is very important to us! We want you to love your new Genesis grill, and we are here to help with some pointers!
We expect all of our grills to easily reach 500-550F, so we are surprised to learn your new grill is not getting as hot as your old one. We would like to know more about your experience and offer our insight.
The vertical burner system is well-equipped for indirect cooking methods. Either one or two burners can be left off to create an indirect zone. The closed lid will easily circulate the heat.
Finally, we appreciate your feedback about the manual ignition differences between your old and new Genesis grills. The Flavorizer Bars in your grill have a notch to allow you to safely light the burners manually, if necessary.
Please look for an email from our Care team soon. Thank you!
We expect all of our grills to easily reach 500-550F, so we are surprised to learn your new grill is not getting as hot as your old one. We would like to know more about your experience and offer our insight.
The vertical burner system is well-equipped for indirect cooking methods. Either one or two burners can be left off to create an indirect zone. The closed lid will easily circulate the heat.
Finally, we appreciate your feedback about the manual ignition differences between your old and new Genesis grills. The Flavorizer Bars in your grill have a notch to allow you to safely light the burners manually, if necessary.
Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Auforb7
Verified Purchase:Yes
Great grill. No sear station but removing a flavor bar works equally as well maybe even better.
Written by a customer while visiting weber.com
Customer Rating
1
Faulty Product
on April 8, 2024
Posted by: CodyR
Reposting this review, as Weber removed our original review. The grill that was sent to us was faulty and would not ignite. Weber refused to send a replacement and made the process unreasonably challenging. I would not recommend purchasing this product.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, April 9, 2024
We appreciate your feedback and apologize for the inconvenience you experienced. We stand behind our grillers with an outstanding warranty and comprehensive troubleshooting assistance for your grill.
Ignition issues almost always have a simple solution, like reversing the battery polarity or troubleshooting the gas connection.
Our Social Care team is here to help! Please look for our email so we can get you grilling ASAP. Thank you!
Ignition issues almost always have a simple solution, like reversing the battery polarity or troubleshooting the gas connection.
Our Social Care team is here to help! Please look for our email so we can get you grilling ASAP. Thank you!
Written by a customer while visiting weber.com
Posted by: Kmack
from South Florida
Verified Purchase:Yes
Replaced an old Weber Silver, over 23 years old, still working just getting a little rusty.
This Genesis E-315 with its front to rear burners and SS heat deflector plates and SS flavorer bars make for a very nice cooking grill. Enjoying the grilling experience on this grill. Very well built.
From my experience with multi Weber grills over past years, never had a problem getting parts. Will continue to be a Weber customer.
This Genesis E-315 with its front to rear burners and SS heat deflector plates and SS flavorer bars make for a very nice cooking grill. Enjoying the grilling experience on this grill. Very well built.
From my experience with multi Weber grills over past years, never had a problem getting parts. Will continue to be a Weber customer.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mary Kay
from Pittsburgh
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
We are very pleased with our new grill. Our previous grill lasted 12 years and we expect this to do the same.
Written by a customer while visiting weber.com
Posted by: Barbequer
Verified Purchase:Yes
It does not get hot enough unless you use 3 burners. It should have a propane tank scale.
Response from weber.comBy Weber Grills, Consumer Care, September 27, 2023
Thank you for your feedback. We are sorry to learn that you are disappointed with the heat you are getting from your new grill.
We expect the grill to easily reach 500-550F with all three burners on high.
We would like to know more about your experience and offer our assistance. Please look for our email outreach soon.
We expect the grill to easily reach 500-550F with all three burners on high.
We would like to know more about your experience and offer our assistance. Please look for our email outreach soon.
Written by a customer while visiting weber.com
Posted by: CT283
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
Great grill, as expected from a Weber product. Easy to assemble. Delivery was timely also.
I would recommend this to a friend!
Written by a customer while visiting weber.com