Customer reviews from weber.com
Weber - GENESIS E-315 Natural Gas Grill - Black
Average customer rating
4.4
(798 Reviews)
Rating breakdown 798 reviews
5 Stars
550
4 Stars
116
3 Stars
62
2 Stars
32
1 Star
38
87%of customers recommend this product.
(
551 out of
635)
Customer Reviews for Weber - GENESIS E-315 Natural Gas Grill - Black
Posted by: J Wandling
from Levittown PA
Verified Purchase:Yes
We like the grill, but we don't like the grill. The open portion of the sides allow too much air in, keeping the temperature down, and allowing our dog access to the drip tray and start button wires. No good. Louvered sides would be better.
A propane level indicator, like a hanger would be an improvement as well. I had to purchase a valve type indicator, just an added expense that Weber could and should have easily addressed.
All of the stainless steel in the grill is very nice, and easy to clean. It is an attractive grill and it does cook well once you manage the temperature issues mentioned earlier in this review. Weber has done and can do better, for the money one spends one one of these grills.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 25, 2024
Thank you for your feedback and for choosing a Weber grill! We apologize for the inconvenience. Your grill should easily reach 500F, which is hot enough to cook and sear.
If your grill is not getting to that temperature, there are a few things to check. Let's start with the easy stuff:
1.) Please make sure you consider "High" on your control knobs to be the first spot to your left (the 9:00 position). The further you go to the right the lower the temperature will be and all the way to the right is low.
2.) Please make sure you're always cooking with the lid down except when flipping the food halfway. The second you open the lid the heat escapes, and you'll need to close it to let the temperature recover.
3.) It sounds like your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Specialist team is here to help. Please look for our email outreach soon. Thank you!
If your grill is not getting to that temperature, there are a few things to check. Let's start with the easy stuff:
1.) Please make sure you consider "High" on your control knobs to be the first spot to your left (the 9:00 position). The further you go to the right the lower the temperature will be and all the way to the right is low.
2.) Please make sure you're always cooking with the lid down except when flipping the food halfway. The second you open the lid the heat escapes, and you'll need to close it to let the temperature recover.
3.) It sounds like your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Specialist team is here to help. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Grillskillz12
from Barrie ontario
Expertise:Intermediate
Verified Purchase:Yes
I have always purchased inexpensive grills. I thought to myself a grill is a grill how different can they be? I couldn't have been more wrong. This will be the best investment you will ever make if you enjoy bbqing. The weber cooking guide takes the guess work out of cooking process. The support from the company when i had a problem getting new cooking grates was top notch. The value is worth the price.
Written by a customer while visiting weber.com
Posted by: PattyM
from Markham
Expertise:Intermediate
Verified Purchase:Yes
It’s a nice looking and sturdy bbq. A bit overpriced for what you get but works very well..
I would recommend this to a friend!
Response from weber.comBy Weber grills, June 21, 2024
Thank you for sharing your valuable feedback with us. We will be sure to share your comments with our team. So happy to hear you are enjoying your new Genesis E-315. If there is anything we can help with please reach out direct. Thank you!
Written by a customer while visiting weber.com
Posted by: ThisGuy
from New Market, AL
Expertise:Intermediate
Verified Purchase:Yes
I liked my old Weber more. It was a lower grade Weber, but had a propane level indicator. The “stainless” steel on this new one is already showing surface issues.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, June 21, 2024
Your feedback is very important to us. We are so sorry to hear you are having an issue with the surface showing signs of rust. Happy to help with that.
If your grill is located in a humid area, or if chlorine is present in your environment, additional maintenance will be needed to keep up the appearance of the exterior steel parts.
Also, below are a couple helpful tips.
At the first sign of staining/discoloration/surface rust we would recommend cleaning with stainless steel cleaner (ex. Bar Keepers Friend). Once cleaned, we recommend using a stainless steel polish (ex. Weber's brand) to keep it looking its best in-between cleanings.
Once a week we would recommend wiping down the grill with a wet towel or rag and then drying completely.
We would only recommend covering your grill if you know inclement weather is coming.
The quicker you get at a stain the easier it will be to clean off.
Our Care team will also be reaching out to follow up. Thank you!
If your grill is located in a humid area, or if chlorine is present in your environment, additional maintenance will be needed to keep up the appearance of the exterior steel parts.
Also, below are a couple helpful tips.
At the first sign of staining/discoloration/surface rust we would recommend cleaning with stainless steel cleaner (ex. Bar Keepers Friend). Once cleaned, we recommend using a stainless steel polish (ex. Weber's brand) to keep it looking its best in-between cleanings.
Once a week we would recommend wiping down the grill with a wet towel or rag and then drying completely.
We would only recommend covering your grill if you know inclement weather is coming.
The quicker you get at a stain the easier it will be to clean off.
Our Care team will also be reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: HeatherA
Expertise:Intermediate
Verified Purchase:Yes
Hubby got this to replace his old Kenmore grill. So far he loves it! Seems to cook faster and more evenly than his old grill. Also looks really nice and has lots of grill room.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tp White Mt.s NH
from White Mt.s NH
Expertise:Intermediate
Verified Purchase:Yes
do your research, spending the extra is worth it for the long haul. Don't forget, nice things need constant maintenance also. do research to make it last
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Puddy65
from Carlisle PA
Expertise:Intermediate
Verified Purchase:Yes
Loving my grill so far . Works great and I now have a griddle insert that I’m dying to try
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Supe
from Stratford, PEI
Verified Purchase:Yes
I moved across the country this spring and unfortunately my previous BBQ (a Weber Genesis) was unable to fit in the moving truck. There was no question when the time came to purchase a new BBQ. Weber Genesis E-315 is my outdoor oven! It maintains temperature really well and grills steaks and burgers like a dream with little to no flair ups!
I would recommend this to a friend!
Written by a customer while visiting weber.com