Customer reviews from weber.com
Weber - GENESIS E-315 Natural Gas Grill - Black
Average customer rating
4.4
(798 Reviews)
Rating breakdown 798 reviews
5 Stars
550
4 Stars
116
3 Stars
62
2 Stars
32
1 Star
38
87%of customers recommend this product.
(
551 out of
635)
Customer Reviews for Weber - GENESIS E-315 Natural Gas Grill - Black
Posted by: Phil DiMaria
from Abington PA
Verified Purchase:Yes
This is my third Weber grill in the last 28 years. I buy them because of the quality and dependability.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Terrible customer service.... they don't seem to c
on June 2, 2026
Posted by: Jody F
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
It's been over a month I'm still waiting on a new igniter to be shipped
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 5, 2026
Your feedback is very important to us. We are sorry to hear about your disappointing experience with the igniter replacement. Our Care Team will reach out to ensure this issue is resolved. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: EHKS
Verified Purchase:Yes
The grill seems to run very hot. It’s difficult to find the setting that even stays at 350-400z I’ve found that I need turn off a burner to hold at lower temps. To cook ribs at 250, I had to turn off two burners.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, June 5, 2026
Thank you for your feedback. To grill by the Indirect Method on a gas grill, preheat the grill with all burners on High. Then adjust the burners on each side of the food to the temperature noted in the recipe and turn off the burner(s) directly below the food. You can also find more tips in this article: https://www.weber.com/US/en/blog/tips-techniques/how-to-cook-anything-on-your-grill-mastering-direct-indirect-and-2-zone-grilling/weber-2417449.html.
We hope this information helps. Please don’t hesitate to reach out to us directly if you need further assistance. We are always here to help. Thank you!
We hope this information helps. Please don’t hesitate to reach out to us directly if you need further assistance. We are always here to help. Thank you!
Written by a customer while visiting weber.com
Posted by: Csdp23
from Hawthorne NJ
Verified Purchase:Yes
I love my new grill! This is my first Weber grill & im hoping it will be my last. I’ve gone through 3 grills in less than 10 years, other name brands. Got tired of replacing them & said time for a Weber. Will never go back, Weber grill forever!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Allen, Alma, Arkansas
Verified Purchase:Yes
I just love this grill, I’m a big fan of those cast iron grates, the only thing I would say is if’in those grates were coated with something smooth, it would stop the heated grates from sticking to the food being cooked on the grill. But the cooking with my new grill is great. It cooks really nicely and good anything I put on it. It cooks much faster than my other grill I’ve had. I just love the temperature gauge mounted in the grill hood. It’s clean up is so much easier than my other stuff I’ve had before. Thank you Weber for thing ahead !
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Darrell in Michigan
from Central Lower Michigan
Expertise:Intermediate
Verified Purchase:Yes
BBQ Guys knocked it out of the park! Grill showed up on time and without so much as a scratch. Assembly was easy and straightforward. I previously had a Spirit and this one is clearly superior in every way. Great value too.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MrEd
from Jefferson Hills Pennsylvania
Verified Purchase:Yes
I like a great looking grill to compliment my outdoor patio and cooking area and was more than disappointed about the openings under the table / trays. These openings reveal the wiring and hose which is unsightly and negates a finished look. The also creates openings that allow water etc into the base which on my previous base (same model) kept very dry.
After it was delivered I called the store back and said you missed installing two panels and they said it was complete. I don't appreciate that looks was something that was not given a second thought, trust me presentation is everything and Weber failed that test.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 28, 2026
Thank you for sharing your feedback. We are sorry to hear you are disappointed with the grill’s design. The openings below the side tables serve as ventilation for the grill. A retaining clip will help hold the wires together. Please let us know directly if you are in need of the retaining clip for the wires. We are more than happy to assist. Thank you!
Written by a customer while visiting weber.com
Posted by: George P.
Verified Purchase:Yes
Purchased this to replace my 25 yr old WEBER grill. I am enjoying cooking on this grill. There is a bit of a learning curve due to the burner placements between my old and new grill but I'm catching on. Highly recommended.
Written by a customer while visiting weber.com