Customer reviews from weber.com
Weber - GENESIS E-315 Natural Gas Grill - Black
Average customer rating
4.4
(798 Reviews)
Rating breakdown 798 reviews
5 Stars
550
4 Stars
116
3 Stars
62
2 Stars
32
1 Star
38
87%of customers recommend this product.
(
551 out of
635)
Customer Reviews for Weber - GENESIS E-315 Natural Gas Grill - Black
Posted by: Mikeybbq
from Toronto
Expertise:Intermediate
Verified Purchase:Yes
Amazing product. I assumed that 3 burners would not give enough heat to sear a steak. Boy was I wrong. This unit gets so hot the stainless glows red / almost white.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Public Greg
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Great grill but after less than a month of ownership a couple of pieces are broken.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, November 24, 2024
Thank you for your feedback. We are happy to hear that you are having a great experience when you use your grill, though we apologize for the disappointing broken parts. We are here to help!
Please look for an email from our Specialist team soon. We'll be able to replace the broken parts through your grill's warranty. Thank you!
Please look for an email from our Specialist team soon. We'll be able to replace the broken parts through your grill's warranty. Thank you!
Written by a customer while visiting weber.com
Posted by: Dave B 059
from NE
Expertise:Intermediate
Verified Purchase:Yes
It had been a while since owning a Weber. I really missed the quality.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, November 23, 2024
Your feedback is important to us. Our Care Team will follow up with you shortly. Please look for an outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
Incorrect fasteners for securing cabinet floor pan
on November 17, 2024
Posted by: Ivan 315 model
from Corona CA
Expertise:Intermediate
Verified Purchase:Yes
Generally well designed and manufactured. One problem. The fasteners for connecting the floor pan of the cabinet are of the plastic push on type and not a metal bolt and nut type. I replaced the 4 fasteners with bolt and nuts to give it added durability.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, November 17, 2024
Thank you for your feedback! We value your input and would love to improve your experience. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Melissa Charleston sc
from Charleston sc
Expertise:Intermediate
Verified Purchase:Yes
We had the same grill for years until it finally wore out . Replaced it with same grill . It’s so easy to setup . Perfect size for our family . I do miss the big knobs which seemed more substantial than what was on the old version but overall still the best grill to have .
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Michele F
from Norwood MA
Expertise:Intermediate
Verified Purchase:Yes
So far I love my new grille especially with the new griddle
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dave J1
Verified Purchase:Yes
Great first grilling experience and customer service with Weber.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Charles K
from Ohio
Verified Purchase:Yes
Contacted Webber customer service about the inability to secure propane tank to the side of the grill according to the owner’s manual .Owners manual shows connections to secure grill, but the assembly manual does not come with parts to do so. Bad design/flawed. Still waiting for customer service to resolve problem.
Response from weber.comBy Consumer Care, Weber, November 9, 2024
Your feedback is critical to us. I'm sorry to hear about your disappointing experience. Our Care Team has reached out to ensure this issue is resolved. Thank you!
Written by a customer while visiting weber.com