Missing grease pan parts and the igniter does not work.
Response from weber.comBy Weber grills, May 30, 2025
Thank you for your feedback. So sorry to hear about the missing grease tray and the igniter issue. Our Care team is here to help and will be sure to make this right. Please look for an outreach email from us soon. Thank you!
Put it together myself.. Not real hard, though the igniter had issues because the batteries were in wrong. Took me awhile to figure that out. Not a bad grill. I have had weber grills before. They do not feel as solid as before though. Good grill, but not great.
Response from weber.comBy Weber grills, June 9, 2025
Thank you for your feedback. We are so sorry to hear you had some difficulty with the igniter and you are not completely satisfied with the quality of the grill. Our Care team would like to know more and offer our assistance. Please look for our follow up email soon. Thank you!