Stainless steel grill rusted all over before first used. Junk. Weber does not stand by it's product and refuses to do anything to rectify the situation. Do not buy.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 18, 2026
Thank you for bringing this to our attention. We are sorry for the disappointment and frustration when reaching out for assistance. We expect more from our products and our service.
We would like to help improve your experience. Please look for a follow-up email from our Specialist team soon. Thank you!
This is our second Weber Genesis. The first one lasted between 20 and 25 years. And I could still buy parts for it. This is why I love these girls. They cost a little more but they last way, way longer than the less expensive grills that you can't buy parts for 5 years later. Also I was missing a couple parts when it was delivered by The Big Box store I bought it from. They had me call Weber and Weber took care of me quickly and without any hassle. This is a great Grill and this is a great company.
After years of buying cheap BBQs because that’s what my wife wanted, I finally bought a Weber Genesis E-315 which was recommended to me by my brother (10 yrs old) and my neighbour (22 yrs old). Very happy I did. Food cooks evenly and very few (if any) flare ups, and it was easy to assemble. Unfortunately, no burnt food so my wife is less thrilled.
This is my second gas grill from Weber. My first one was 12 years old and looked almost brand new so I gave it to my friends and neighbors. They were thrilled to get it! Everything still worked, even the starter!
It was great dealing with Weber. They were a great company. They helped me tremendously. I like the fact they were able to video my call and tell me exactly what I needed. I have another Weber grill and I will only buy Weber. Thank you very much.