New grill comes with exposed wires on each side. Very dangerous for little kids and also exposed to outside elements.
Response from weber.comBy Consumer Care, Weber, August 13, 2025
Your feedback is important to us! We appreciate you taking the time to share your feedback. Weber is constantly working on ways to improve our products and our customer experience, and we are happy to pass your feedback along to the appropriate team for improvement. Thank you!
My new Weber Genesis is great. It’s amazing to be back on the porch grilling after 5 yrs in a condo. Perfect function, even heat - just like my old Weber.
I bought this brand-new Weber grill to use this summer. I used it once, and after that the propane regulator hose began leaking. Weber ordered a new one under warranty, but weeks later, I still didn’t have it. I called and they said it would be shipped in a couple of days with upgraded 2-day shipping. That was 2 days ago, and it still hasn’t been sent. Also, when I spoke with them a few days ago, I asked for a supervisor to call me since I’m basically missing the whole summer with my new grill. They said I would receive a call within 24-48 hours. That also didn’t happen. Now I’m on hold with them again and just waiting and waiting.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 13, 2025
Your feedback is very important to us! We are sorry to hear about the leak on the hose and regulator and the delay in the replacement order. Please know that we work continuously to improve our products and our customer experience, and will relay your feedback to the appropriate team for improvement. Thank you!
I do like the grill. Some parts of the frame were dinged when taken out of the box, which did make me slightly upset. The grill overall works well. The grill heats up quickly but has difficulty in the lower temps.