The side of the Grill started to burn and paint to peel off after first use. Weber did replace the casing unit which was wonderful from the warrant department, but that still shouldnt be happening after 1 time use.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 27, 2025
Thank you for your feedback. We are sorry to hear about the peeling on the grill’s cookbox after the first use. Our commitment is to ensure we give you the best experience, and we’re glad we got you back to grilling. Please don’t hesitate to reach out to us if you need further assistance. Thank you!
So far it's worked very well. Replaced our old Weber grill after 25 years. The manual that came with it was very poor compared to the manual that came with our older grill. Very disappointed in the instruction manual.
Gas line leaks after connecting to tank by hand. Only way to stop the leak was to use pliers. My old grill was 13 years old from Walmart never had that issue.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 26, 2025
Your feedback is very important to us. We are sorry to hear about the leak. Our Care Team will reach out to assist in resolving this issue. Please look for an outreach email from us soon. Thank you!
Electric start and the propane regulator broke within a year.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 25, 2025
Your feedback is very important to us. We are sorry to hear the igniter and regulator broke within a year. This is not the Weber experience we want for our grillers, and rest assured, it is our commitment to get you back to grilling. We are always here to assist. Thank you!