Customer reviews from weber.com
Weber - GENESIS S-415 Propane Gas Grill - Stainless Steel
Average customer rating
4.3
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
121
4 Stars
27
3 Stars
9
2 Stars
8
1 Star
14
83%of customers recommend this product.
(
114 out of
138)
Customer Reviews for Weber - GENESIS S-415 Propane Gas Grill - Stainless Steel
Posted by: Nann
from Washington
Verified Purchase:Yes
The grill malfunctioned and burned to a total loss. Weber says it was grease buildup. We only had the grill for 3 months. If grease from 3 months can ignite the grill, don't buy it! They did not stand behind the warranty.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, November 21, 2025
Your feedback is very important to us. We are sorry to hear about the flare-up incident on your grill. We understand how frustrating this experience can be, and we apologize for the inconvenience this has caused.
While there are instances where situations are not covered under warranty, please know that we always have options available to get you back to grilling. Please don’t hesitate to reach out to us directly. Thank you!
While there are instances where situations are not covered under warranty, please know that we always have options available to get you back to grilling. Please don’t hesitate to reach out to us directly. Thank you!
Written by a customer while visiting weber.com
Posted by: K Mor
Verified Purchase:Yes
Beautiful grill but doesn’t reach a searing temperature I’m very disappointed my previous grill was half the cost but grilled twice as good.
Response from weber.comBy Consumer Care, Weber, November 18, 2025
Your satisfaction is important to us, and we apologize for the disappointment. Your grill should easily reach 550F! We are here to help troubleshoot the issue.
Please make sure you consider "High" on your control knobs to be the first spot to your left (the 9:00 position). The further you go to the right, the lower the temperature will be, and all the way to the right is low,
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds - This is the MOST important part.
Turn light the first burner and leave it on high
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 450°F-500°F
Please look for our email outreach soon! Thank you.
Please make sure you consider "High" on your control knobs to be the first spot to your left (the 9:00 position). The further you go to the right, the lower the temperature will be, and all the way to the right is low,
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds - This is the MOST important part.
Turn light the first burner and leave it on high
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 450°F-500°F
Please look for our email outreach soon! Thank you.
Written by a customer while visiting weber.com
Posted by: JayTee
from Cleveland, OH
Verified Purchase:Yes
Put it together fairly easy, I don't like buying them put together already, however upon opening...the frame was bent. Registered and Weber sent the part quick, however it was right in the middle of a holiday weekend, no ones fault really. Easy to use, and easy to clean. Got the griddle as well, and it weighs a ton. Plenty of clooking space, which is why we bought the 400 series.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Griller Dan
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
Wish it was more frugal with the fuel.
Beautiful grill. Consistent heat.
Easy temperature control
Easy temperature control
Written by a customer while visiting weber.com
Posted by: Robert RS
Verified Purchase:Yes
Great grill, sturdy well built, Weber grill quality through and through.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
we love our Webers, we have had two in previous years, each lasting over 18 years each, and we bbq 5 nights a week all year round! Just wondering how come our new Genesis doesn't have a gage for the tank!
Written by a customer while visiting weber.com
Posted by: Nassau County Griller
from East Meadow, N.Y.
Expertise:Intermediate
Verified Purchase:Yes
The grill is the best we've had. Creates a lot of heat quickly.
Unfortunately the appearance is marred by the sticky gum that affixed two marketing pieces to the front of the unit. Despite trying to remove it there is a rectangular residue on tow large spots.
Unfortunately the appearance is marred by the sticky gum that affixed two marketing pieces to the front of the unit. Despite trying to remove it there is a rectangular residue on tow large spots.
Written by a customer while visiting weber.com
Posted by: Mr. I Cohen
from Lake Geneva, WI
Verified Purchase:Yes
After 2nd use, the igniter button stopped working. It took 4 weeks for the proper replacement part to be sent out. This was the first time I ever purchased a Weber grill and probably will be my last. I have several other newly built homes that will be needing outdoor kitchens with grills. I plan on purchasing other brands after this experience.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, October 4, 2025
Your feedback is important to us. We are sorry to hear the ignitor on your grill has stopped working. This is not the Weber experience we strive to provide. Please know that our team is working diligently to ensure you get back to grilling, and we will be sure to relay your feedback. Thank you!
Written by a customer while visiting weber.com