Customer reviews from weber.com
Weber - GENESIS S-415 Propane Gas Grill - Stainless Steel
Average customer rating
4.3
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
129
4 Stars
29
3 Stars
10
2 Stars
8
1 Star
16
83%of customers recommend this product.
(
123 out of
149)
Customer Reviews for Weber - GENESIS S-415 Propane Gas Grill - Stainless Steel
Posted by: KevinT58
from NJ
Expertise:Intermediate
Verified Purchase:Yes
The service on a Weber Grill is disappointing - if the grill breaks Weber will ship your parts and ask you to become a Grill Tech. I don't have the time or patience to take the grill apart and replace a part that broke or deficient. I think this policy is absurd. Hope everyone knows how to fix grills because you're on your own.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 1, 2024
Thank you for your feedback. We apologize for the disappointment! We design our grills to be easily serviced by a non-professional so our grill owners can enjoy their grills for many years, even if parts need replacing. Also, we back them with a generous warranty for guaranteed years of happy grilling.
We understand your frustration with needing to service your new grill. That's not what we expect! We would like to know more about your experience and offer our support. Please look for an email outreach soon. Thank you!
We understand your frustration with needing to service your new grill. That's not what we expect! We would like to know more about your experience and offer our support. Please look for an email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Lacey B.
from Delaware County, Pennsylvania
Verified Purchase:Yes
I wanted a sizeable grill that heated evenly, was easy to clean, and didn't look like it would dent from touching it. This met all those needs. I'm not interested in side burners, grills with phone apps, etc. Just something that is going to last and could cook a full meal for my large family. This fits the ticket. The only weird thing I noticed is that burgers come out much denser on this grill than any other I've had previously. This is my first weber. It's not a complaint, but I found it somewhat odd.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Brian2215
from Washington State
Expertise:Intermediate
Verified Purchase:Yes
Great grill, but the quality is not what it used to be. The build quality is nowhere near the that of my 15 year old Weber it replaced. Time will tell if I get a similar lifespan out of this one.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Fan Favorite
from Cutchogue, NY
Verified Purchase:Yes
Quality product, well done Weber. It looks great in my backyard and works excellent.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jack Zweier
Verified Purchase:Yes
Disappointed in the SS used
After 2 weeks exposure to outside elements even with Weber grill cover there are signs of “rust”
After 2 weeks exposure to outside elements even with Weber grill cover there are signs of “rust”
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, August 25, 2024
Thank you for your feedback. Your satisfaction is very important to us. We want to know more about the rust you are seeing on your grill and offer our assistance. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Tcw257wm
from Nj
Expertise:Intermediate
Verified Purchase:Yes
I wanted a large grill without any of the fancy extras that I never use. ( lights, side burner, rotisserie ect ect…) The Summit 415 fit the bill. It will be in a coastal environment, so the quality stainless steel should hold up for years to come. So far, wether I have cooked a full grill of steaks, chicken or anything else, it has performed perfectly.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: barnarra
from Alabama
Verified Purchase:Yes
Best grill I've ever had! This is a well built grill with all kinds of accessories. I purchased the griddle and it is a perfect fit! Cooks very even and heats up fast! Nice looking and was easy to assemble.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: M. Weldon
from Utah
Verified Purchase:Yes
This is the most amazing grill I have ever owned! The heat across the grills is so even and the way it holds the moisture in the meat is just amazing! I couldn't be more happy with it!!
I would recommend this to a friend!
Written by a customer while visiting weber.com