Love the BBQ but after only 3 months it’s starting to rust badly and it’s covered by roof and cover my last Weber lasted 10 years with minimal rust
I would recommend this to a friend!
Response from weber.comBy Weber grills, March 3, 2025
Thank you for your feedback. So sorry to hear about your grill rusting so soon. We want to know more and offer our assistance. Please look for an outreach email from us soon. Thank you!
Fairly new & I haven't used it a ton, but very happy with it overall. Four burners give plenty of heat & even cooking.
One concern/complaint - the metal sides and back don't go all the way up to the shelves and the grill itself. There is a significant opening or gap. I left it uncovered (bc it was too hot) and we had a blowing rain and the inside compartment got pretty wet. There's also a bit of a gap in the front under the knobs, but that's a lot less open.
We’ve owned Weber grills for over 25 years. I just replaced a 300 series Weber grill with a 400 series. The 300 series I gave to my neighbor because it still had plenty of life left to it. Any issues I’ve had with the grill over the years I would reach out to Weber who would immediately respond. It’s had a terrific warranty and Weber stood behind its product. I registered my new 400 series grill and look forward to many more years grilling with the new one.
After having the same Weber for 23 years, support was great in helping me with a new purchase! So far the new Genesis is great! Easy to put together and easy to use.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, November 21, 2024
Your feedback is important to us. Our Care Team will follow up with you shortly. Please look for an outreach from us soon. Thank you!