Customer reviews from jbl.com
JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
4.3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
29
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
3
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
1
Never JBL again
on August 18, 2024
Posted by: AlexeiPavlov1974
This device is design and software DISASTER. Stupid useless and pointless "touch screen" produces false touches while in the pocket. No possibility to disable touch controls on case. Unable to update charging case due to connectivity loss on 99% (have tried 10 times).
Response from jbl.comBy Customer Support, August 19, 2024
Thanks for your feedback. We're always looking for ways to improve. With our JBL Tour Pro 2, you can try setting the screen timeout to the minimum duration to reduce the chances of accidental touches. To update your JBL Tour Pro 2, use the JBL app and make sure you have the latest version of the JBL Headphone app installed. Restart both your phone and the charging case before attempting the update again. Lastly, resetting the earbuds and the charging case can help resolve the issue. To reset, with both earbuds on and not charging, tap two times and hold the button on the third tap for more than five seconds. You may need to 'forget' the headphones in the Bluetooth settings on your phone or tablet in order to pair them again. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound, but dont stay in my ears
on June 25, 2025
Posted by: JBL Tune for Couples
I bought these about a month ago. I love the sound they put out. Only draw back is they keep falling out my ears when I move around. Should've bought the sport kind that loops around my ear so they wouldn't fall out. If I could trade them in for a different style I would.
Written by a customer while visiting jbl.com
Customer Rating
3
Sound great but I had trouble with fitment.
on July 9, 2025
Posted by: Superking
from Kentucky
I bought these earbuds because I lost my last pair by a competitor. These sounded very good as far as playing music and such. My issue was with the fit. I tried all 3 sizes of earpieces, but I could not get them to stay in my ears to save my life. Just walking around and they would wiggle out. They need a supplementary rubber ring around them to better affix themselves to the ear. Several times I had to catch them as they fell out. The ANC also left alot to be desired. They do not even compare to the competitor's that I lost that I could go shooting with. These hardly quieted down a conversation someone was having 20 ft from me.
Response from jbl.comBy Customer Support, July 9, 2025
Thanks for your feedback. To enjoy the best audio experience, you can try our JBL Fit Checker tools with the "check my best fit" option to see if it helps.
Written by a customer while visiting jbl.com
Customer Rating
5
Best sound ever!
on July 14, 2025
Posted by: Dt34
from Eau Claire, Wi
I’ve bought many top brand names in headphones audio and these have far exceeded my expectations and sound better than any I’ve ever purchased before.
Written by a customer while visiting jbl.com