Customer reviews from jbl.com
JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Champagne
Average customer rating
4.2
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
29
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
4
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Champagne
Customer Rating
1
Tour Pro 2 Earbuds - Will Not Activate
on October 28, 2025
Posted by: Anonymous
from Florida
I bought JBL Tour Pro 2 earbuds and they will not activate or pair.
Response from jbl.comBy Customer Support, November 2, 2025
Thanks for your feedback. To set up your JBL Tour Pro 2 for the first time, charge or press the button on the charging case for 2 seconds, place the earbuds in the case and close it, then open the lid to power on and search for “JBL Tour Pro 2” in your device’s Bluetooth settings to connect. For your reference, you can check out the "Quick Start Guide" to know how to use the unit. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Best sound ever!
on July 14, 2025
Posted by: Dt34
from Eau Claire, Wi
I’ve bought many top brand names in headphones audio and these have far exceeded my expectations and sound better than any I’ve ever purchased before.
Written by a customer while visiting jbl.com
Customer Rating
3
Sound great but I had trouble with fitment.
on July 9, 2025
Posted by: Superking
from Kentucky
I bought these earbuds because I lost my last pair by a competitor. These sounded very good as far as playing music and such. My issue was with the fit. I tried all 3 sizes of earpieces, but I could not get them to stay in my ears to save my life. Just walking around and they would wiggle out. They need a supplementary rubber ring around them to better affix themselves to the ear. Several times I had to catch them as they fell out. The ANC also left alot to be desired. They do not even compare to the competitor's that I lost that I could go shooting with. These hardly quieted down a conversation someone was having 20 ft from me.
Response from jbl.comBy Customer Support, July 9, 2025
Thanks for your feedback. To enjoy the best audio experience, you can try our JBL Fit Checker tools with the "check my best fit" option to see if it helps.
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound, but dont stay in my ears
on June 25, 2025
Posted by: JBL Tune for Couples
I bought these about a month ago. I love the sound they put out. Only draw back is they keep falling out my ears when I move around. Should've bought the sport kind that loops around my ear so they wouldn't fall out. If I could trade them in for a different style I would.
Written by a customer while visiting jbl.com
Customer Rating
1
Never JBL again
on August 18, 2024
Posted by: AlexeiPavlov1974
This device is design and software DISASTER. Stupid useless and pointless "touch screen" produces false touches while in the pocket. No possibility to disable touch controls on case. Unable to update charging case due to connectivity loss on 99% (have tried 10 times).
Response from jbl.comBy Customer Support, August 19, 2024
Thanks for your feedback. We're always looking for ways to improve. With our JBL Tour Pro 2, you can try setting the screen timeout to the minimum duration to reduce the chances of accidental touches. To update your JBL Tour Pro 2, use the JBL app and make sure you have the latest version of the JBL Headphone app installed. Restart both your phone and the charging case before attempting the update again. Lastly, resetting the earbuds and the charging case can help resolve the issue. To reset, with both earbuds on and not charging, tap two times and hold the button on the third tap for more than five seconds. You may need to 'forget' the headphones in the Bluetooth settings on your phone or tablet in order to pair them again. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL knocks it out of the park with these!!!
on July 24, 2024
Posted by: DjRuss
from Las Vegas, NV
Bought these for work, and can't wait to use them... sound quality is amazing, controls on the touchscreen, ambient noise, and spatial sound. 👍🏼👍🏼
Written by a customer while visiting jbl.com
Customer Rating
5
anazing
on July 23, 2024
Posted by: samsasdf
absltutely amazing and i love it. its nice...........
Written by a customer while visiting jbl.com
Customer Rating
3
Decent, but not for the cost
on July 17, 2024
Posted by: SOAR007
I have had these roughly two weeks... The first time I used them I found out you never want to leave the case behind, because once they shut-off, you need the case to get them on again. Controlling them could be easier... The tap doesn't work as good as I would expect for as much as these cost... Sound quality is great... But don't try to make a call outside because I was told I sounded very muffled.
Response from jbl.comBy Customer Support, July 18, 2024
Thanks for your feedback. We're here to help with your JBL Tour Pro 2 TWS. The 6-mic crystal call algorithm of the JBL Tour Pro 2 earbuds allows you to have better conversations even in loud or windy environments or to get help from your preferred voice assistant. And with VoiceAware, you can choose how much of your own voice to hear by controlling the amount of mic input routed back into your earbuds. If it's sounding muffled to isolate the mic issue, please try to pair and connect it with a different phone and compare the quality. If you need more help, please reach out to our customer support.
Written by a customer while visiting jbl.com