Customer reviews from jbl.com
JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
4.3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
29
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
3
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
5
Fantastic
on May 17, 2024
Posted by: Jenny Talia
Never should’ve wasted my money on AirPods. JBL wins again.
Written by a customer while visiting jbl.com
Customer Rating
5
Bagus
on May 23, 2024
Posted by: AF27
Produk ini sangat bagus nyesel kalau gak dibeli segera beli
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome buds
on June 8, 2024
Posted by: Graphite
I honestly avoided jbl as a brand mostly for price point. I have had other earbuds and headphones from different companies in the same price range that were garbage so I foolishly assumed it would be the same. The earbuds are great, sound quality is on point, customization is great and more importantly the anc is fantastic, easily comparable to brands that ask for way more money.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent Battery Life
on June 29, 2024
Posted by: Dan1954
Excellent earbuds. I haven’t used the screen yet and I probably won’t but I bought these earbuds specifically for the extended battery life and so far they’re doing the job.
Written by a customer while visiting jbl.com
Customer Rating
3
Ok
on July 11, 2024
Posted by: Iowa guy
from Iowa
I bought these to replace my JBL Live Pro 2 TWS, liked the lower profile. In my opinion, they are no better, and not as touch sensitive to access the options.
Response from jbl.comBy Customer Support, July 12, 2024
Thanks for your feedback. We're always looking for ways to improve. You can try to modify the touch control settings with the JBL Headphones App. You may also try resetting the earbuds. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If you need further assistance with your please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
3
Decent, but not for the cost
on July 17, 2024
Posted by: SOAR007
I have had these roughly two weeks... The first time I used them I found out you never want to leave the case behind, because once they shut-off, you need the case to get them on again. Controlling them could be easier... The tap doesn't work as good as I would expect for as much as these cost... Sound quality is great... But don't try to make a call outside because I was told I sounded very muffled.
Response from jbl.comBy Customer Support, July 18, 2024
Thanks for your feedback. We're here to help with your JBL Tour Pro 2 TWS. The 6-mic crystal call algorithm of the JBL Tour Pro 2 earbuds allows you to have better conversations even in loud or windy environments or to get help from your preferred voice assistant. And with VoiceAware, you can choose how much of your own voice to hear by controlling the amount of mic input routed back into your earbuds. If it's sounding muffled to isolate the mic issue, please try to pair and connect it with a different phone and compare the quality. If you need more help, please reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
anazing
on July 23, 2024
Posted by: samsasdf
absltutely amazing and i love it. its nice...........
Written by a customer while visiting jbl.com
Customer Rating
5
JBL knocks it out of the park with these!!!
on July 24, 2024
Posted by: DjRuss
from Las Vegas, NV
Bought these for work, and can't wait to use them... sound quality is amazing, controls on the touchscreen, ambient noise, and spatial sound. 👍🏼👍🏼
Written by a customer while visiting jbl.com