Customer reviews from jbl.com
JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
4.3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
29
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
3
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
5
Smart case with amazing buds
on April 7, 2023
Posted by: JBL party house
from Sterling Illinois
[This review was collected as part of a promotion.] Simply amazing smart case that has full controls of everything, and the ear buds sound quality is beautiful,with noise cancellation Ambient sound. Has a very long battery life in the ear buds and smart case pretty much last forever. The design of the ear buds are simply beautiful, and the case looks nice with the LCD screen in color with the JBL logo at the bottom. They have really good bass when you are listening to music and also the people you make calls to can hear you extra clear. Must say one of the best earbuds i ever seen.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
These jbl tour pro 2 earbuds are fantastic
on April 7, 2023
Posted by: Charge123
from Charleston West Virginia
[This review was collected as part of a promotion.] They have exquisite sound and the bass is phenomenal. I really like the wireless charging option. The design is really cool even down to the box art. The case that you store them in is very sleek and high quality. I would highly recommend for anyone who's serious about music.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Solid minimalist headphones!
on April 17, 2023
Posted by: jbarnr
from Seymour, TN
[This review was collected as part of a promotion.] When it comes to headphones - I either like over the ear, or in ear headphones. In ear headphones has always been tricky for me - most are not very comfortable for one reason or another, and some of the newer styles (no cords, etc.) are fine at first but then quickly stop holding charge amongst other things.
So far (knock on wood) I have not had any charging and or longevity issues with these particular headphones - I use them when I mow, work out, walk my dogs - really just about any time I want to listen to some music and keep it to myself. The noise cancelling works great (re: mowing) - wireless charging is what you would expect - calls are clear. My ears have not been bothered so far with a few extended listening sessions (yard work fun).
No real negatives for me to report as of this writing - pleasantly surprised by the sound and features of the headphones.
The only thing I can mention that may be seen as a negative (depending on your viewpoint I suppose) is I don't really use and or care much for the interface on the case. In theory it seemed like a nifty thing to have, but in reality I just haven't found myself messing with it much at all. There is no hard negative / reason as to why that is - I guess just preference / laziness maybe.
I also personally have not found a need / use for the spatial sound but I do use similar technology on gaming headphones, etc. So I know the use case for it, and what it does - but with these in particular and where I use them I haven't wanted or needed to use it.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Difficult to customize
on April 22, 2024
Posted by: Jolomae
I want to like these earbuds but I CANNOT for the life of me figure out how to fix them to where my background noise doesn't take over my calls. Everyone I talk to has problems hearing me when I have minimal noise in my background. The only time they don't is when I'm home with nothing in my background. I've gone through all the customization in the app but it still hasn't helped.
By Customer Support, April 22, 2024
Thank you for your feedback. We understand that you're having issues with the call quality in environments with background noise. Our JBL Tour Pro 2 is designed with features to enhance call quality, it has a 6-mic technology that ensures call quality in any conditions. You may try testing the earbuds' microphone without the earbuds being in your ears to determine if the issue could be related to how they fit or if there's an issue with the mic itself. Connect your earbuds to a different phone or device to see if the issue persists. This can help determine if the problem is with the earbuds or possibly the original device's settings or connectivity. If the issue continues, please contact our customer support so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
Great expectation shattered
on October 8, 2023
Posted by: WMJT
Help. I have bought the Tour Pro 2, but struggle to connect with Bluetooth. A real issue and shame.
By Customer Support, October 9, 2023
Thanks for your inquiry. Our JBL Tour Pro 2 TWS should automatically be in pairing mode once the charging case is opened. On your source device's Bluetooth settings, tap on "JBL Tour Pro 2" to connect. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Not good
on November 7, 2023
Posted by: Phamdung87
When the earphones in case. The phone can not connect or find the earphones. I missed the case somewhere and can not find it without Bluetooth connect. Also the speaker not really cloud enough
By Customer Support, November 8, 2023
Thanks for reaching out. Our JBL Tour Pro 2 can't connect to the earbuds without opening the case to activate pairing mode. If you need more help, please contact our customer support for assistance.
Response from jbl.comBy Cess, November 8, 2023
Thanks for reaching out. Our JBL Tour Pro 2 can't connect to the earbuds without opening the case to activate pairing mode. If you need more help, please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Not Impressed
on November 13, 2023
Posted by: Sunshine81
from Texas
Purchased for my boyfriend for his birthday. He’s only used just a couple of times. They do not stay charged. The case will say 100% charges. Then he takes an earbud out to use and it goes from 100% to saying 5%, then dies. I’m not sure I would recommend these.
Response from jbl.comBy Customer Support, Customer Support, November 14, 2023
We appreciate you taking the time to provide feedback on our JBL Tour Pro 2. We want to ensure you get the most out of our products. Since the brand-new unit only comes with a factory charge, please charge the case and the earbuds for about 2 hours to ensure a full battery. To ensure that the earbuds are properly charging, we recommend cleaning the contact pins on the case and earbuds using a cotton swap dipped in rubbing alcohol before inserting them, as they are susceptible to build-up of dust or dirt. If the issue continues, please reach out to our Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
Better than average.
on April 4, 2023
Posted by: GmanBam
from Tucson, AZ
[This review was collected as part of a promotion.] The earphones are reproduce music wonderfully. The only issue I had was Fitment. The left fit perfect but the right did not fit just right. I tried all three rubber sizes but none helped.
The phone calls with the earphones were nice also. Not major static like others I have used.
The noise canceling feature is great. Ambient aware sounded like a tunnel which is not preferable. Talk through option was okay but seems to be real low volume.
The phone calls with the earphones were nice also. Not major static like others I have used.
The noise canceling feature is great. Ambient aware sounded like a tunnel which is not preferable. Talk through option was okay but seems to be real low volume.
I would recommend this to a friend!
Written by a customer while visiting jbl.com