Customer reviews from kitchenaid.com
KitchenAid - 30 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Panel Ready
Average customer rating
3.6
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
15
4 Stars
8
3 Stars
5
2 Stars
7
1 Star
4
54%of customers recommend this product.
(
14 out of
26)
Customer Reviews for KitchenAid - 30 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Panel Ready
Customer Rating
1
Terrible Product and Customer Service
on December 2, 2024
Posted by: Tom84
from Ontario
I purchased this refrigerator expecting a panel-ready, seamless look as advertised on the website and as sold to me in person. Upon installation, it became clear that the model is not seamless. Despite repeated contact with customer service, I was assured the issue was with installation. After multiple service attempts, an engineer confirmed the refrigerator is not seamless, as the panels protrude.
Even with this confirmation, customer service refused to provide a resolution. The lack of transparency, misleading information, and dismissive responses have been deeply disappointing and eroded my confidence in your company’s commitment to customer satisfaction.
As a result of this experience, I can confidently say that I will not be purchasing any products from your company in the future. I sincerely hope you take this feedback seriously and use it as an opportunity to improve your customer service approach.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CASocial Care, Genosmj, December 20, 2024
Hello, Tom84! We would like to look into this for you. Please email us at canadasocial@kitchenaid.com. Please provide us with your model and serial number, and your phone number, please include the case ID/review # 286535783 in the subject line. Thank you! -Max
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice. Looking
on January 1, 2025
Posted by: C. H .
from Fairfax, Va
[This review was collected as part of a promotion.] I only had for couple of months, so far so good! It is refrigerator, keen Cool a cold, that’s why I like it,
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointing
on April 7, 2025
Posted by: bejr
[This review was collected as part of a promotion.] A bit disappointing. I had to wait 6 weeks to get it and then discovered that despite being the same width as my former Subzero refrigerator, the inside dimensions are awkward and small. For example, a 12 pack of soda cans will not fit lengthwise on a shelf. The ice maker takes up far too much space in the freezer section. There is a "marinating tray" that also takes up unnecessary space. The outside finish is fine, no fingerprints!
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 14, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 705383.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Noise Issue
on May 7, 2025
Posted by: Second Fridge
from Oklahoma City, OK
[This review was collected as part of a promotion.] This was a replacement for a refrigerator that wasn't repairable.
I would give it 5 stars except that it has a very loud, intermittent hum. I am concerned that this will lead to a repair.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor sealing
on May 10, 2025
Posted by: Erica Grace
I was very disappointed in this unit as I have now bought several different gaskets for it and it just will not seal and constantly increases the temperature because the fridge just does not close properly. Even had a custom-made gasket put on it and still no joy.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #721148.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #721148.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very nice fridge
on May 27, 2025
Posted by: Ginnyandbob
[This review was collected as part of a promotion.] Very nice, large refrigerator. Can be extremely loud when cooling. Also, fingerprints!!!! Very difficult to keep clean. But like the size and wood tray.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Repeat customer
on July 6, 2025
Posted by: happy 48
[This review was collected as part of a promotion.] Hope my replacement KitchenAid survives and works as well as the previous KitchenAid model in the same space that ran beautifully for over 25 years.
Written by a customer while visiting kitchenaid.com