Customer reviews from kitchenaid.com
KitchenAid - 30 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Panel Ready
Average customer rating
3.6
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
15
4 Stars
8
3 Stars
5
2 Stars
7
1 Star
4
54%of customers recommend this product.
(
14 out of
26)
Customer Reviews for KitchenAid - 30 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Panel Ready
Customer Rating
5
AMAZING Product
on October 17, 2024
Posted by: CaptLJP
from Gold Beach, OR
[This review was collected as part of a promotion.] Absolutely love this side-by-side refrigerator/freezer! Solid construction, thoughtful design, high quality materials and elegant visuals. Setup and leveling was a breeze…..watch the videos first. Highly recommend!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on April 14, 2025
Posted by: Dani001
from Michigan City IN
The seals on this refrigerator are not good. When closing the door the freezer door opens. Warm air gets in the freezer. The crisper drawers freeze food and don’t operate independently. It’s disappointing for such an expensive refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 17, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 708667.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
HORRIBLE - DO NOT BUY!
on June 9, 2025
Posted by: VeroS
from California
This is our second refrigerator. Our first one lasted over 10 years, this on is 2 years old and has stopped working. For such an expensive refrigerator they do not last and are made very poorly. And don't even try to get ahold of Customer Service, they are non existent. I have been on hold for over 2 hours and no answer. This is my 3rd day trying to call with wait time of over 1 hour with no one answering your call.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #735612.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #735612.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Built to fit
on December 15, 2022
Posted by: Ghee1
from Arkansas
[This review was collected as part of a promotion.] Narrow shelves make finding things easy. Replaced large Viking with this large fridge. Built in look.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall great product with a few glitches.
on November 25, 2023
Posted by: CarolAnn S.
[This review was collected as part of a promotion.] Beautiful product with modern design. I like the interior light gray color and lighting. Holds temperature perfectly so food storage is excellent. I love the small pull out tray/shelf - perfect for the small items like food cups, yogurts etc. Here's what I don't like: the ice drawer tends to overfill a bit and you get a few stray cubes outside the drawer. Also, drawer below below the slide out shelf often slides back in incorrectly and bumps the slide out shelf. I will be calling the service department to see if there is a fix for this.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on January 4, 2024
Posted by: J.....
[This review was collected as part of a promotion.] Crisper drawer edges are very sharp, also easy to scrap and cut your hands .I wish you had a fix for this.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible fridge
on January 4, 2024
Posted by: JG1976
from Texas
[This review was collected as part of a promotion.] Began to leak and heard a popping electrical sounds one month after purchase. I don't recommend buying this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 17, 2024
Thank you for sharing your experience with us, JG1976. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 460735.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on February 3, 2024
Posted by: ichiban178
from Lake Forest, California
[This review was collected as part of a promotion.] Fit and finish of this fridge is great, only complaint is that at this price point I would’ve expected more stainless steel in the door bin inserts and drawers. Still a better value than some other high end fridges but time will tell about reliability.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com