Customer reviews from kitchenaid.com
KitchenAid - 47 in. Wide 30 cu. ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Custom Panel Ready
Average customer rating
3.6
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
20
4 Stars
10
3 Stars
6
2 Stars
7
1 Star
7
58%of customers recommend this product.
(
21 out of
36)
Customer Reviews for KitchenAid - 47 in. Wide 30 cu. ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Custom Panel Ready
Customer Rating
1
on September 9, 2025
Posted by: Refrigerator sucks
This is the worst refrigerator, freezer I’ve ever had in my life of 61 years. Within 24 hours, my celery and lettuce is limp, and my cheese turns moldy within a week or two after opening the package.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 11, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #794920.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #794920.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice improvements
on August 22, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] We've had it for a month now and are pleased with everything. Ice maker was a bit slow to fill (5 days) but seems fine now. It replaced a similar 23 yr old model and the subtle changes are great!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features. Just as advertised
on August 15, 2025
Posted by: Lee1978
[This review was collected as part of a promotion.] Just as advertised. Have all Kitchen Aid appliances. Very dependable and great value
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Repeat customer
on July 6, 2025
Posted by: happy 48
[This review was collected as part of a promotion.] Hope my replacement KitchenAid survives and works as well as the previous KitchenAid model in the same space that ran beautifully for over 25 years.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
HORRIBLE - DO NOT BUY!
on June 9, 2025
Posted by: VeroS
from California
This is our second refrigerator. Our first one lasted over 10 years, this on is 2 years old and has stopped working. For such an expensive refrigerator they do not last and are made very poorly. And don't even try to get ahold of Customer Service, they are non existent. I have been on hold for over 2 hours and no answer. This is my 3rd day trying to call with wait time of over 1 hour with no one answering your call.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #735612.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #735612.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very nice fridge
on May 27, 2025
Posted by: Ginnyandbob
[This review was collected as part of a promotion.] Very nice, large refrigerator. Can be extremely loud when cooling. Also, fingerprints!!!! Very difficult to keep clean. But like the size and wood tray.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor sealing
on May 10, 2025
Posted by: Erica Grace
I was very disappointed in this unit as I have now bought several different gaskets for it and it just will not seal and constantly increases the temperature because the fridge just does not close properly. Even had a custom-made gasket put on it and still no joy.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #721148.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #721148.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Noise Issue
on May 7, 2025
Posted by: Second Fridge
from Oklahoma City, OK
[This review was collected as part of a promotion.] This was a replacement for a refrigerator that wasn't repairable.
I would give it 5 stars except that it has a very loud, intermittent hum. I am concerned that this will lead to a repair.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com