Customer reviews from kitchenaid.com
KitchenAid - 30 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Custom Panel Ready
Average customer rating
3.6
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
19
4 Stars
8
3 Stars
6
2 Stars
7
1 Star
5
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for KitchenAid - 30 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Custom Panel Ready
Customer Rating
2
Disappointed
on April 14, 2025
Posted by: Dani001
from Michigan City IN
The seals on this refrigerator are not good. When closing the door the freezer door opens. Warm air gets in the freezer. The crisper drawers freeze food and don’t operate independently. It’s disappointing for such an expensive refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 17, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 708667.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
'Cool' fridge
on May 6, 2025
Posted by: K2025
[This review was collected as part of a promotion.] Very sleek look inside and out! So far it has worked very well (it has only been about 1 month so far). Nice and quiet. I feel confident, after a ton of research, that we got the right fridge!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
HORRIBLE - DO NOT BUY!
on June 9, 2025
Posted by: VeroS
from California
This is our second refrigerator. Our first one lasted over 10 years, this on is 2 years old and has stopped working. For such an expensive refrigerator they do not last and are made very poorly. And don't even try to get ahold of Customer Service, they are non existent. I have been on hold for over 2 hours and no answer. This is my 3rd day trying to call with wait time of over 1 hour with no one answering your call.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #735612.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #735612.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Many great features
on May 22, 2023
Posted by: patty35
[This review was collected as part of a promotion.] My only complaint is the I cannot figure out how to use the control panel--it is electronic and there are no instructions for it
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features and ice maker is the best
on December 26, 2023
Posted by: LV14
[This review was collected as part of a promotion.] Had this refrigerator for about two month...Replace an old Sub Zero...The Kitchen Aid is so much better
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on January 3, 2024
Posted by: Lar 1
from Ruidoso, NM
[This review was collected as part of a promotion.] Replace our Sub Zero refrigerator with this Kitchen Aid...More spacious and the ice maker is somuch better...
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Love the Fridge, Concerned About the Temp Display
on March 9, 2024
Posted by: EMM57
from Arizona
Refrigerator is very nice on the inside - great lights and storage and crisper drawers. Makes ice like a champ. I don't, however, understand why KitchenAid writes such an incredibly poor manual that comes with the fridge. One thing that is of concern is the new display - instead of displaying the actual temp in the fridge, it displays what the fridge is set to. So your fridge could be set to 37 degrees and that is what the display shows - your fridge could actually be 45 degrees, but IT WON'T SHOW YOU THAT. How unhelpful (and dangerous) is that? I've never had a fridge with a digital display that doesn't show you the actual current temperature.
The fridge has a couple of new special features of a marinating pan and an appetizer tray (I think) but the manual doesn't talk about these really or explain what they are. On the KitchenAid product page for these features, the videos don't work. It's weird how little marketing KitchenAid tries to do for their new designs.
It could be so much better. And KitchenAid seems to be absolutely clueless.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Purchase!
on April 14, 2024
Posted by: ParadisoLodgeAussies
from Nokesville
[This review was collected as part of a promotion.] Great side-by-side large fridge and freezer. We couldn’t be happier. Also, great ice maker, huge drawer with lots of ice.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com