Customer reviews from https://www.asus.com
ASUS - ROG Zephyrus Duo 16 Gaming Laptop - 16 QHD Display - AMD Ryzen 9 with 32GB Memory - NVIDIA GeForce RTX 4080 - 1TB SSD - Black
Average customer rating
4.5
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
11
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
1
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for ASUS - ROG Zephyrus Duo 16 Gaming Laptop - 16 QHD Display - AMD Ryzen 9 with 32GB Memory - NVIDIA GeForce RTX 4080 - 1TB SSD - Black
Posted by: Chi1kbc
Frequency of use:Daily
Verified Purchase:Yes
This laptop is a beautiful piece of innovation and technology. You put all the best technology under the hood of this machine. This is my 4th ASUS portable computer. Each time, I feel like a kid on Christmas morning. This laptop has finally convinced my son to come over to the ASUS family from the Alienware side. Now we both have the ROG Zephyrus Duo 16 (2023). Nice job ASUS!
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: kevin233
Frequency of use:Daily
Verified Purchase:Yes
I love the laptop. But the CPU is overheating. I didn't open any apps. It shows 70 degrees Celsius. I always worry about that.
Written by a customer while visiting https://www.asus.com
Posted by: Rogcat
Frequency of use:Daily
Verified Purchase:Yes
I haven't completely finished setting up the computer, but already most of the hotkeys are not working ( volumes controls, fan control, screen brightness, etc. ) . I've tried a few fixes, but so far nothing has resolved the problem. For what this computer costs, I expected a much better degree of quality control from ASUS.
No, I would not recommend this to a friend.
Written by a customer while visiting https://www.asus.com
Customer Rating
1
Please read online reviews before purchasing
on December 1, 2023
Posted by: Math WiZdom
Frequency of use:Daily
Verified Purchase:Yes
I'm not going to sit here and bad mouth this computer. It's a beautiful computer. But, makes ure you do your research before making a purchase. Only after I started having problems with it (which was on day 2) did I realize that there are many wide spread issues with this machine. Its a great thought but I def wouldn't droop almost 4k on this computer if I had known what I now know.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, December 31, 2024
Dear Math WiZdom,
We certainly understand your disappointment and the inconvenience this may have caused.
ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are build to last. If you are experiencing stability or performance issues with this laptop this is random. Typically, if you are having issues, please check if Windows, drivers, BIOS and applications are up to date. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are build to last. If you are experiencing stability or performance issues with this laptop this is random. Typically, if you are having issues, please check if Windows, drivers, BIOS and applications are up to date. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Alanw157
Verified Purchase:Yes
The laptop is sensational! I though that Windows 11 would be easier to learn coming from Windows 10. The O/S learning curve has slowed down my set-up experience but I love the devise and would buy it again in a heartbeat!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
If you're a designer you'll definitely find the value of this laptop. AMAZING! If you're just gamer the you'll have a bird time justifying this laptop
Written by a customer while visiting https://www.asus.com
Customer Rating
4
Good laptop ov, weak build, uncomfortable design.
on September 21, 2024
Posted by: User111
Verified Purchase:Yes
Great computer, keyboard and touchpad position and size need some work. Build quality needs some work. I already have dying pixels on my screen and a small dent on the lid when the PC is just a bit over a year old I baby it. The only place it may see some action is in my backpack and even then there is only the charger in the next zipped compartment.
Written by a customer while visiting https://www.asus.com