Customer reviews from Samsung US
Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - White Glass
Average customer rating
4.6
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
48
4 Stars
10
3 Stars
0
2 Stars
2
1 Star
3
90%of customers recommend this product.
(
43 out of
48)
Customer Reviews for Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - White Glass
Customer Rating
4
wife loves it
on January 17, 2025
Posted by: dave
[This review was collected as part of a promotion.] Great product. Wife loves it. Easy to clean and use.
Written by a customer while visiting Samsung US
Customer Rating
2
Beautiful Microwave Poorly Designed.
on January 27, 2025
Posted by: Chris
from Kissimmee Fl
If you enjoy seeing the time of day on your microwave this microwave is not for you. The day and time disappear after a few minutes. The maximum display time is 15 minutes. An option for always on should have been designed into the unit. It's also impossible to know where to touch to light up the face so you end up with finger prints all over the glass. So, a small lit line or dot would have made things much easier.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
3
Response from Samsung USBy Ernest, SEA Care, January 28, 2025
Hi Chris,
Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Durability - Very Frustrating
on February 12, 2025
Posted by: Not heating
from New York
Bespoke 30 in. 2.1 cu. ft Over-the-Range Microwave Tuscan Stainless Steel not heating after 2 years. Of course out of warranty and cost to repair higher than replace. Replacement not available in same model to match other appliances purchased as a package. Poor durability and not worth the price. Very disappointing!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, February 13, 2025
Hello there,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link with steps to help you with your microwave that stopped heating.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148396135) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link with steps to help you with your microwave that stopped heating.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148396135) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Bespoken- Do you your research before purchasing!
on January 2, 2025
Posted by: Audiodude
[This review was collected as part of a promotion.] Very disappointed with this unit. First of all there is no back lighting in the control touch areas so if you are operating the unit in the dark its not possible. The menu of heating options are confusing and do not match up to the LCD panel readings. Even after studying the manual the basic functions seem too complicated. Unit is also loud and causes vibration when installed in the cabinet space. The higher price model does include backlighting but seems that is the only difference between the two. We purchased all the Bespoke appliances for a new home and the microwave is the biggest disappointment price point tells the story.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
3
Response from Samsung USBy Rainly, Samsung Care, January 6, 2025
Greetings,
We know how disappointing it is to have a Samsung microwave that doesn't work as expected. We'd love to help you.
Please see the link below for some tips to use your Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00049159/
In addition to the link above, please see the link below for the steps if the Samsung microwave has an unusual noise. Kindly click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to contact us via the options below, as we look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148086827, which will help our team pull up your information.
^Rainly
We know how disappointing it is to have a Samsung microwave that doesn't work as expected. We'd love to help you.
Please see the link below for some tips to use your Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00049159/
In addition to the link above, please see the link below for the steps if the Samsung microwave has an unusual noise. Kindly click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to contact us via the options below, as we look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148086827, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Bespoke Stainless Steel Microwave
on July 5, 2024
Posted by: Bobby M
from New York
[This review was collected as part of a promotion.] Beautiful and modern looking addition to my Bespoke kitchen collection. Purchased the stainless steel model, replaced earlier Samsung model. Very happy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek and modern
on July 8, 2024
Posted by: SamsungKitchen
[This review was collected as part of a promotion.] Beautiful sleek and modern design. The microwave has great features and looks great in my kitchen! It's very easy to clean and I'm excited to purchase the matching Bespoke appliances in the future!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best microwave!
on May 28, 2024
Posted by: Anonymous
from Philadelphia PA
[This review was collected as part of a promotion.] This is literally the best microwave I've ever bought. So intuitive and easy to use. It connects via Bluetooth, so you can operate it thru the Samsung smart things app
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unbelievable!
on May 23, 2024
Posted by: dexterdexter
[This review was collected as part of a promotion.] this is the amazing review of the Bespoke 2.1 cu. ft. Over-the-Range Microwave with Edge to Edge Glass Display in Fingerprint
I would recommend this to a friend!
Written by a customer while visiting Samsung US