Customer reviews from brother-usa.com
Brother - Computerized Embroidery Machine
Average customer rating
4.5
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
42
4 Stars
8
3 Stars
2
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
28 out of
28)
Customer Reviews for Brother - Computerized Embroidery Machine
Customer Rating
5
I'm in Love with It
on January 25, 2023
Posted by: Crusher07
from Milwaukee, WI
[This review was collected as part of a promotion.] I received a Brother PE900 Embroidery Machine, Wireless LAN Connected, 5" x 7" Hoop, 193 Built-in Embroidery Designs! It's easy to put together as long as you use the instructions! This machine is great all the embroidery design the machine comes with but you make your own or find other ones and have it made! I'm in love with this machine! It has me so impressed of the things it could do! You could embroider pretty much any design! Takes some space but easy to put away and clean up!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fabulous machine!
on April 23, 2023
Posted by: Deborah
from Elizabethton, TN
I love this machine! The display is fabulous and an improvement over my old 750D. The convenience of the wireless transfer of designs cannot be overstated. So glad I bought this.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wonderful addition for any crafter
on May 2, 2023
Posted by: Theresa872
from Starcity IN
[This review was collected as part of a promotion.] This machine was easy to use after I read directions. At first thinking I've used sewing machines before I figured I didn't have to. But I couldn't figure it out at first. Once I read directions to get it going, it's easy. I've bought extra thread since it only came with white, it was decently priced. This machine makes it so easy to monogram or personalize all fabrics. So far I've done just a test piece, then tee shirts. I'm working on adding designs, but I will tell you that it didn't link to my chromebook laptop. I had to use my desktop with windows 10. Even though my laptop has windows 10, I'm not sure why it doesn't connect.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Ease of Use
on October 29, 2023
Posted by: Debi
from McConnelsville Ohio
Love this machine. I am just a beginner and it was so easy for me to embroidery on my PE900.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Needle lever broke
on January 1, 2024
Posted by: G702
from Las Vegas Nevada
Received the PE900 for Christmas. Was very excited to start my first project. My first project turned out great. But on the second test project the needle threader lever broke, it’s plastic. Why make it out of plastic when you have to put a little force on it. Is there a replacement? Or do I need to return the entire machine??
Response from brother-usa.comBy Brother Customer Service, January 3, 2024
We are sorry to hear about your needle threader lever on your Brother PE900. This item is only available from a Brother authorized dealer and they set the pricing on the parts or accessories that they sell. Please contact your local authorized Brother Innov-ís Dealer for more information at the link below:
https://www.brother-usa.com/dealer-locator
https://www.brother-usa.com/dealer-locator
Written by a customer while visiting brother-usa.com
Customer Rating
4
Happy
on October 30, 2024
Posted by: B seyfert
from Kirtland new mexico
I can do what I need without being overwhelmed by the computer
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great little machine needs improvement
on January 8, 2025
Posted by: Cheryl R
from Vinton IA
I like my machine and have done beautiful things. I don't understand why it is not easier to clean the bobbin area of thread
Written by a customer while visiting brother-usa.com
Customer Rating
1
Broke immediately
on September 20, 2024
Posted by: Jess
from Detroit MI
Broke less than 48 hours after receiving and the only service center in my state never picks up their phone and was closed in the middle of a Monday when I tried to go in person.
Response from brother-usa.comBy Brother Customer Service, September 23, 2024
Thanks for taking the time to review your experience with the Brother PE900. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother PE900. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PE900
https://www.brother-usa.com/support/PE900
Written by a customer while visiting brother-usa.com