Customer reviews from brother-usa.com
Brother - Computerized Embroidery Machine
Average customer rating
4.4
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
43
4 Stars
8
3 Stars
4
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
28 out of
28)
Customer Reviews for Brother - Computerized Embroidery Machine
Customer Rating
3
Needle lever broke
on January 1, 2024
Posted by: G702
from Las Vegas Nevada
Received the PE900 for Christmas. Was very excited to start my first project. My first project turned out great. But on the second test project the needle threader lever broke, it’s plastic. Why make it out of plastic when you have to put a little force on it. Is there a replacement? Or do I need to return the entire machine??
Response from brother-usa.comBy Brother Customer Service, January 3, 2024
We are sorry to hear about your needle threader lever on your Brother PE900. This item is only available from a Brother authorized dealer and they set the pricing on the parts or accessories that they sell. Please contact your local authorized Brother Innov-ís Dealer for more information at the link below:
https://www.brother-usa.com/dealer-locator
https://www.brother-usa.com/dealer-locator
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother Machine PE900
on July 22, 2024
Posted by: grammalee
I enjoyed this machine but wanted a bigger field and hoop so I returned this one and purchased the NQ1700E because of the larger size
Written by a customer while visiting brother-usa.com
Customer Rating
5
Beginner Friendly and advice!
on October 27, 2024
Posted by: Alison
from Michigan
I am a beginner and this is so easy to use. Best advice NO PRE WOUND BOBBINS. Wind your own with Brother 90wt on the machine. Had issues in beginning with using pre wound and now that I wind my own it runs like a dream!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Happy
on October 30, 2024
Posted by: B seyfert
from Kirtland new mexico
I can do what I need without being overwhelmed by the computer
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome embroidery machine
on November 6, 2024
Posted by: Sharon
from Overgaard, AZ
This is my first embroidery machine, so there was a bit of a learning curve. My friend that also came over and spent about 15 minutes with me going over the machine basics. It is so much fun, I could just watch it for hours. I have embroidered about 6 sweatshirt jackets for my Mom who is 92 years old. She just loves watching it sew. After seeing her sweatshirts, I have requests from my niece for embroidered sweatshirts as well. I would definitely recommend this embroidery machine to anyone looking for an embroidery only machine.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Tension probs
on November 11, 2024
Posted by: Anonymous
This is my 3rd brother embroidery machine and I have had constant issues with the bobbin tension. I have never had to adjust the bobbin tension in any of my other machines and this machine has required adjustments with almost every single item sometimes during the embroidery process. It has been very frustrating to have a new machine that has caused more frustration than any of my previous cheaper and/or used models.
Response from brother-usa.comBy Brother Customer Service, November 12, 2024
Thanks for taking the time to review your experience with the Brother PE900. We appreciate your feedback. I’m sorry to hear that you are having bobbin tension issues with the Brother PE900. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PE900
https://www.brother-usa.com/support/PE900
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good beginner machine
on December 31, 2024
Posted by: Dfiant
Its a great little starter machine with some issues. The automatic threader doesn't always work and I had to take it to the shop within the first month for a needle issue. I believe I will get my money's worth out of it.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Love it
on January 3, 2025
Posted by: Vick
from Houston Tx
I loved this machine and used the embroidery as well as to quilt. All my kids loved creating projects. I only lost it when we had a hurricane come through. This is a well rounded machine.
Written by a customer while visiting brother-usa.com