Customer reviews from https://www.asus.com
ASUS - Vivobook 17.3” Laptop - Intel Core 13th Gen i9 with 16GB Memory - 1TB SSD - Transparent Silver
Average customer rating
4.2
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
14
4 Stars
3
3 Stars
3
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for ASUS - Vivobook 17.3” Laptop - Intel Core 13th Gen i9 with 16GB Memory - 1TB SSD - Transparent Silver
Posted by: T BYRNE
Frequency of use:Daily
Verified Purchase:Yes
Just purchased it 2 days ago. It won't charge or turn on at all. I am returning it to the retailer where it was purchased for a new one. Hopefully, the new one works better than this one. I have other Asus products and have never had an issue, until now.
Response from https://www.asus.comBy CLM, May 6, 2025
Dear T Byrne,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused. If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but still a black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused. If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but still a black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Kuntap
Frequency of use:Daily
Verified Purchase:Yes
It's a great laptop. Strongly recomended. Very good product.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
So far its a great machine. It has everything I need. And is big enough to fit everything I need to do.
Written by a customer while visiting https://www.asus.com
Posted by: Captsolo66
Verified Purchase:Yes
Good work laptop, Big screen, easy keyboard, and great battery life!
Written by a customer while visiting https://www.asus.com
Posted by: Crime Writer
Frequency of use:Daily
Verified Purchase:Yes
I love everything about this PC except the limited power when not connected to an outlet. 2 1/2 hours is not enough time to continue with my daily book writing.
Written by a customer while visiting https://www.asus.com
Posted by: E.C.S
Verified Purchase:Yes
Over all it fine for the task I will be using it for. The keyboard could be in a different color . Depending on the light or the angel . The letters on the keyboard disappear. Even color change would be nice. I should have purchased the black I'm still Very impressed with my Zen Book. I'll continue to use both. Asus I'm open for suggestions.
Written by a customer while visiting https://www.asus.com