Customer reviews from https://www.asus.com
ASUS - Vivobook 17.3 FHD Laptop - Intel Core i9 with 16GB Memory - 1TB SSD - Silver
Average customer rating
4.3
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
20
4 Stars
5
3 Stars
4
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for ASUS - Vivobook 17.3 FHD Laptop - Intel Core i9 with 16GB Memory - 1TB SSD - Silver
Posted by: DougR
Frequency of use:Daily
Verified Purchase:Yes
The laptop shipped and arrived timely thru the ASUS store. Setup and conversion to all of my cloud applications was easy and the speed is AWESOME! This is my 3rd ASUS laptop and each of them has worked as expected with no issues. Great job ASUS!
Written by a customer while visiting https://www.asus.com
Posted by: KellyGT
Frequency of use:Daily
Verified Purchase:Yes
The computer is so fast and silent, I play few games on it... and its awesome even when the computer is not a gamer device. Definitely the best decision 👌🏼
Written by a customer while visiting https://www.asus.com
Posted by: cjlove1
Frequency of use:Daily
Verified Purchase:Yes
Cannot adjust the keyboard settings to stop repeating keys.
Response from https://www.asus.comBy CLM, December 30, 2024
Dear Valued Customer,
We do understand the inconvenience this may have caused if are having difficulty with the keyboard.
Please allow some time to get used to the feel of the keyboard. Or adjust the sensitivity in the Windows Settings > Accessibility > Keyboard. For helpful tips on how to configure the keyboard sensitivity, please visit Microsft's Knowledge Base at: https://answers.microsoft.com/en-us/windows/forum/all/laptop-keyboard-sensitivity/200fabc1-6a4b-4e03-b414-3a979d665cd7.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand the inconvenience this may have caused if are having difficulty with the keyboard.
Please allow some time to get used to the feel of the keyboard. Or adjust the sensitivity in the Windows Settings > Accessibility > Keyboard. For helpful tips on how to configure the keyboard sensitivity, please visit Microsft's Knowledge Base at: https://answers.microsoft.com/en-us/windows/forum/all/laptop-keyboard-sensitivity/200fabc1-6a4b-4e03-b414-3a979d665cd7.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Adelight
Frequency of use:Daily
Verified Purchase:Yes
This laptop definitely lives up to the expectations and is excellent for furthering your education at home or starting your own business.
Written by a customer while visiting https://www.asus.com
Posted by: T BYRNE
Frequency of use:Daily
Verified Purchase:Yes
Just purchased it 2 days ago. It won't charge or turn on at all. I am returning it to the retailer where it was purchased for a new one. Hopefully, the new one works better than this one. I have other Asus products and have never had an issue, until now.
Response from https://www.asus.comBy CLM, May 6, 2025
Dear T Byrne,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused. If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but still a black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused. If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but still a black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Kuntap
Frequency of use:Daily
Verified Purchase:Yes
It's a great laptop. Strongly recomended. Very good product.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
So far its a great machine. It has everything I need. And is big enough to fit everything I need to do.
Written by a customer while visiting https://www.asus.com
Posted by: Lorenz Pehling Jr.
Frequency of use:Daily
Verified Purchase:Yes
At first, I could not figure out how to turn on lit keyboard, because I use my laptop at all hours of day and night, it has become a god send. Thank you from this 81-year-old avid user.
Written by a customer while visiting https://www.asus.com