Customer reviews from nightowlsp.com
Night Owl - 20-Channel, 12-Camera Indoor/Outdoor Wired 1080p 1TB DVR Security System with 2-Way Audio - Black and White
Average customer rating
4.1
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
43
4 Stars
4
3 Stars
7
2 Stars
3
1 Star
7
79%of customers recommend this product.
(
44 out of
56)
Customer Reviews for Night Owl - 20-Channel, 12-Camera Indoor/Outdoor Wired 1080p 1TB DVR Security System with 2-Way Audio - Black and White
Posted by: virgil62
from Glenwood Arkansas
Gender:Male
Verified Purchase:Yes
It is very clear pictures and easy set up
Mount them easy on anything
Mount them easy on anything
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, April 4, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Smpugh19621936
from Cleveland
Gender:Male
Verified Purchase:Yes
This is the best version yet, I love how easy it is to setup, the connection on phone is faster than older system & the ability to zoom in on the pictures is great, I'm definitely going to update my other location with this better setup
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, April 4, 2023
Awesome! Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
1
CANNOT VIEW ON MONITOR
on March 26, 2023
Posted by: Skye
from Kingman, AZ
Gender:Male
I bought this system less then 2 weeks ago did the setup via bluetooth and it works great however with the business that I run my security guard would need to view live feeds via monitor however 4 days into owning the system it just goes and decides that it's not going to give us the feed via monitor, I checked all cables and connections and everything is fine from the outside so the problem is internal on the Night Owl DVR however the store won't allow me to return it and Night Owl says there is no way it's there system that it must be my Monitor well the Monitor is new bought the same day and is compatable the sales men helped me get just to make sure I wouldn't have a problem, well in order to maintain my security I've boxed and shelved the NIght Owl system and reconnected my old system until I can find something better, sad all the reviews are great i just got lucky with the one that can't help me. looking for a new system one where i can get the help i need from the support unable to get any help with night owl and the support techs are very rude. most definitely will not be trying to contact them again
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: DMMSR
from Giddings, Texas
Gender:Male
Verified Purchase:Yes
A great price for a great product. It was easy to install and setup.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, March 22, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Horrible night vision and then some
on March 14, 2023
Posted by: Missy Hannisick
from Freeland, Pa
Gender:Female
I bought this system in late January (now mid March) all my cameras do is click now when it gets dark and then I get NO picture what so ever on those cameras! Extremely disappointed! Plus only records movement even though it shows option to record all the time, which I have on, and still only records when there’s movement!
Completely pointless to even have and a waste of money if I can see anything at night and record
Completely pointless to even have and a waste of money if I can see anything at night and record
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: rowley
from Washington
Gender:Male
Verified Purchase:Yes
this system is our second Night owl security set up. I'm am happy it works but, we had plenty of issues and it's got a steep learning curve. Not so user friendly. The options are limited and incomplete compared to the older system. It does however have decent cameras.
Response from nightowlsp.comBy Customer Support, February 17, 2023
We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced suppo
Written by a customer while visiting nightowlsp.com
Posted by: CaptFrank
from Sticker Patch U.S.A.
Gender:Male
Verified Purchase:Yes
This Is My 2nd Night Owl System. I Live In The Sticker Patch Where Temperatures Reach Over 110 Degrees In The Shade, My First System Has Worked Flawlessly For Over 6 Years 24/7/365. I Bought The 2nd 8 Channel System To Replace My Aging 4 Channel System.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, February 17, 2023
Thank you so much for the review and for choosing Night Owl.
Written by a customer while visiting nightowlsp.com
Posted by: TheGreind
from St. Louis
Gender:Male
Verified Purchase:Yes
I recently upgraded my older device because I wanted to improve 3 areas.
1. Motion Detection including using spotlights
2. Notifications
3. Ability to view camera feed when not on local wifi
1. Motion Detection including using spotlights
2. Notifications
3. Ability to view camera feed when not on local wifi
The motion detector triggered when a moth flew by, or when it rained. At night it was almost a constant stream of recording. I could not use notifications or the spotlight. I also leveraged recording areas to minimize the motion detection. This only patched the problem partially.
Therefore I decided to upgrade from a DVR-C20-41-JF to a WM-BTD281-4LSA.
The new system was easy to initialize and good news it does allow for Human Detection and at this time seems to work sufficiently. Therefore I have enabled the spotlight and some notifications. Also the upgrades to the App have allowed better viewing of my recordings while remote.
But I lost the ability to lengthen the recording time for each occurrence as well as some other small features and functions. I would say the App is still a bit clunky and needs improvements.
p.s - I am still learning the features and functionality of the new device, hopefully they continue to improve the product
As of today this is a solid product in a space with a lot of other solid products. But not a leader.
Response from nightowlsp.comBy Customer Support, January 31, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com