Customer reviews from nightowlsp.com
Night Owl - 20-Channel Wired 4K 2TB DVR Security System with 2-Way Audio - Black
Average customer rating
3.8
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
20
4 Stars
5
3 Stars
4
2 Stars
5
1 Star
5
69%of customers recommend this product.
(
24 out of
35)
Customer Reviews for Night Owl - 20-Channel Wired 4K 2TB DVR Security System with 2-Way Audio - Black
Posted by: ROC64
from Southaven, MS
Gender:Male
Verified Purchase:Yes
I have this equipment for 3 weeks now and there are some features to improve: definitely the App; besides not so user friendly it doesn’t respond fast enough when want to have access for a quick view or to check a sensor alert. Also I have to close it totally very often to make it respond and load the cameras. The other not so good features are the cameras speakers and the siren. Those aren’t good quality and hard to understand the prerecorded message or when having a conversation by the two way audio cameras.
On the other hand, the good things it has are the good quality video of the cameras and the no need to have a tv or monitor connected to set up the system.
On the other hand, the good things it has are the good quality video of the cameras and the no need to have a tv or monitor connected to set up the system.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
3
Nice DVR great picture. But laggy, hence 3/5 avg
on October 3, 2022
Posted by: BoostedCajun
from Biloxi, MS
Gender:Male
Very easy to setup, but the laggy video playback from the app and mobile app is very annoying. The picture is much wider than my older camera system, the picture from 1080p to 4K is about the same maybe a tad sharper. I just can't for the life of me figure out the lag issues. I have a 1G internet connection, I stream 4K movies on multiple devices all the time with zero issues. The Windows app is severely lacking in features and being able to change network settings or anything like that. Not even sure there is web gui built into the DVR to tweak it to maybe get rid of the lag? I am on the fence of ripping it all out and going back to my old camera system, if I can't rid the device of the lag. That is just unacceptable for the price you're paying for these cameras.
Response from nightowlsp.comBy Customer Support, October 4, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great System, Easy Setup and Install.
on June 3, 2023
Posted by: Retired USAF
from Panama City, Florida
Gender:Male
We purchased our system yesterday (02 Jun 2023). This is our third Night Owl system. First one took a beating from Hurricane Michael in 2018 and survived, with a loss of 2 out of 8 cameras, the DVR eventually died. Our second one the motherboard fried after we took a lightening hit 3 weeks ago, turned out our surge protector was no longer protecting, it was now a fancy extension cord. Not an Night Owl issue, so check your surge suppressors out regularly to prevent having your system damaged.
Now to the new system. Connected everything up, inside the house, and the system booted right up, did its firmware update, then walked me through the setup with screen prompts (Have a monitor hooked up to it). Had zero issues with the setup/install. Deleted the old phone app (Android) and installed the new app, it was easy to setup and within minutes the system was up and running, both on the phone and in the house.
A time saving surprise for us was our existing cameras were compatible, so leaving them, gave us spare cameras, which is awesome.
With any technology you're bound to have issues, no company has 100% issue free products. Also something that is running nonstop for years is bound to wear out eventually. That said ALL of our Night Owl products have been awesome, and worked right out of the box, on the rare occasion we needed customer support we've had no issues with them.
Over the years our Night Owl systems have caught people breaking into cars, accidents, vandalism, kids sneaking in and out. It has given us peace of mind, security, and safety. Can't ask for more, so maybe I'm bias, but I've loved ALL our Night Owl systems. I look forward to many years of continued peace of mind and security with our new system.
Sorry for the long post....
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 7, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
1
All night owl products suck
on November 21, 2022
Posted by: L3456
from West Virginia
Gender:Female
This cameras have been a horrible not worth the stress of trying to keep them working or calling technical support go to switch to ring
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: CACustomer
from California coast
Gender:Female
Verified Purchase:Yes
I’ve had this up and operating for about 2 was. The picture is very clear with no doubt about facial details or license plate numbers. I also like the spotlight that is triggered by motion, like a mini spotlight.The app for remote viewing however, is clunky and less than seamless, but it works and seems to do the job for the most part.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, May 2, 2022
Thank you for the review. If you need assistance with the app and navigating its features, please do not hesitate to contact our support team by visiting support.nightowlsp.com. Thank you!
Written by a customer while visiting nightowlsp.com
Posted by: krk0131
from Tennessee
Verified Purchase:Yes
I just purchased this security system and installed it on the weekend of April 1rst, no joke here! I am really impressed with the clarity of the 4k cameras especially at night in my shop it pitch black and you still see everything. I will revisit and update my post and review after a few months. Fir now 5stars
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, April 6, 2022
Thank you for the review!
Written by a customer while visiting nightowlsp.com
Posted by: RogPol
from Jennings La
Gender:Male
Verified Purchase:Yes
The picture quality is great, but the footage is choppy, the app is temperamental, and I keep getting alerts for vehicles when they’re turned off in the settings.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: Nannatthelake
from Whitney, Texas
Gender:Female
Verified Purchase:Yes
I bought this camera system for my Lake house. (Things had started coming up missing.) I love this system. The spotlights a voice alerts make it a wonderful deterrent. So far so good!
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 5, 2022
Awesome! Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com