Customer reviews from nightowlsp.com
Night Owl - Indoor/Outdoor AC Powered Plug-In Wireless 2K Security Camera with 2-Way Audio - White
Average customer rating
4.3
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
98
4 Stars
30
3 Stars
11
2 Stars
6
1 Star
9
86%of customers recommend this product.
(
121 out of
140)
Customer Reviews for Night Owl - Indoor/Outdoor AC Powered Plug-In Wireless 2K Security Camera with 2-Way Audio - White
Customer Rating
3
Had trouble with the NVR.Cameras work well.
on September 27, 2023
Posted by: smilen4u271
from Ohio
Gender:Male
Verified Purchase:Yes
The first NVR that I received with my WNIP2 system would not get to the startup page and had to return it. The warranty replacement NVR made it to the Startup Wizard and was now able to complete the NVR and camera setup. At first the mouse was working but the menu on the monitor didn't seem to be working. I did a factory reset to see if the menu would start working but the mouse stopped working. I then used a different mouse and it worked and the menu worked. After I plugged the Night Owl mouse into the my computer, it seemed to reset and was able to now work with the Night Owl System.
I still have one problem, when I go to the computer Protect CMS App I get this:
Says the NVR is OFFLINE, when it seems to be working monitor and the phone.
I’ve tried all of this but nothing works!
NOTE: If you are experiencing this status, please perform the following steps:
1. Plug an Ethernet cable from your router (network) to your Night Owl recorder.
2. Wait until a system prompt appears stating “Internet Detected.”
3. Click “Login.”
4. Enter your local admin password.
5. Click “Login” again.
6. On the Night Owl Protect App icon page, click “I already have an account.”
7. Enter your Night Owl Protect login credentials.
8. Logout of the Night Owl Protect CMS and log back in.
9. Your Night Owl device should now be showing an Online status.
I still have one problem, when I go to the computer Protect CMS App I get this:
Says the NVR is OFFLINE, when it seems to be working monitor and the phone.
I’ve tried all of this but nothing works!
NOTE: If you are experiencing this status, please perform the following steps:
1. Plug an Ethernet cable from your router (network) to your Night Owl recorder.
2. Wait until a system prompt appears stating “Internet Detected.”
3. Click “Login.”
4. Enter your local admin password.
5. Click “Login” again.
6. On the Night Owl Protect App icon page, click “I already have an account.”
7. Enter your Night Owl Protect login credentials.
8. Logout of the Night Owl Protect CMS and log back in.
9. Your Night Owl device should now be showing an Online status.
I would recommend this to a friend!
Response from nightowlsp.comBy Support, Night Owl SP Digital Team, September 29, 2023
Thank you for the feedback and sorry to hear of the issue you are having. We welcome the chance to support you and ensure your system works as promised. At your convenience we'd welcome a call to our Technical support team via 1-866-390-1303. You can also use the chat 'Help' feature located in the bottom right corner of all site pages.
We look forward to getting this fixed for you.
We look forward to getting this fixed for you.
Written by a customer while visiting nightowlsp.com
Posted by: Some guy
from central Ct
Gender:Male
Verified Purchase:Yes
multiple problems right out of the box, apparently not tested after whatever refurbishing was done. Did not recognize hard drive, not picking up or recording audio, red speckles across the pictures, not able to connect via app. Previous system I had purchased new had no issues until a lightning strike
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Picture quality excellent but motion recording
on December 10, 2023
Posted by: Andres P
from Chula Vista, Ca. 91913
Gender:Male
Verified Purchase:Yes
The recording quality is not accurate in the sensitive mode it records with nothing moving and on both medium and sensitive mode it does not always pick an object when moving 30 to 50 feet from the cameras, like a passing car or person.
Written by a customer while visiting nightowlsp.com
Posted by: dolly
from kansas city
Gender:Male
Verified Purchase:Yes
cameras do fine except four out of six drop out at night. would not recommend until problem solved.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: Rts1
from Michigan
Verified Purchase:Yes
I bought this camera to add onto my system. For some reason it loses its signal at least once a day. Not sure why
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
3
Poor battery performance
on February 14, 2025
Posted by: Bhameb
from Savannah, GA
Gender:Male
The NightOwl battery camera battery life is very poor and doesn't come close to their advertised battery performance. Even with 4 batteries each camera and no recording settings the battery life doesn't come close to their marketing. Just be prepared to charge the batteries and have surplus batteries on hand while charging or stay away from these and install wired cameras.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Night Owl SP Digital Support Team, March 6, 2025
We appreciate your feedback and understand your concerns regarding battery life. Battery performance can vary depending on factors such as installation location, the amount of motion activity, and temperature conditions. Higher traffic areas and extreme temperatures can cause batteries to drain faster than expected. To help extend battery life, we offer solar panel attachments that provide continuous charging and reduce the need for manual recharging. If you have any questions or need assistance optimizing your setup, feel free to reach out to our support team at Night Owl Support.
- Night Owl SP Digital Support Team
- Night Owl SP Digital Support Team
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Still Mediocre image recognition
on May 26, 2025
Posted by: TexaBuck
from Dallas, Tx
Had ten of these cameras for several years, and image recognition algorithms are terrible. Dogs, cats, opossum, Tree shadows, alert as "human". And FOV blanking in "Activity Zone" does NOT WORK.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: GeraldRBieniek
from Michigan B
Gender:Male
Verified Purchase:Yes
I share the remaining of this email because it may be of value to others who are considering purchasing Night Owl Security products. I decided on purchasing Night Owl after observing my friends setup down the road. I purchased the WNVRC20 with four cameras. I live on a long and narrow acre of property. My garage (workshop/man
cave) sits 135ft from the house. Two cameras are positioned in the house, one outside covering the backyard and entrance to my garage and the final one in my garage 135ft away. I positioned the NVR with double antennas at a window in the house facing the backyard and in direct line with my garage door window. I positioned the original Extender Antenna inside my garage at the garage door window hoping the signal from the NVR was strong enough to reach and give me a picture on my monitor in the house. It works! My back garage faces a road so you can see that I have been concerned about security. I now have Night Owl connections to my monitor, iPhone and computer. I spend six months in Michigan (Night Owl installation) and six months in Arizona.
The additional Extender Antenna was connected to my outside camera so that I could position it correctly. The larger white antenna prevented me from getting the position I wanted.
cave) sits 135ft from the house. Two cameras are positioned in the house, one outside covering the backyard and entrance to my garage and the final one in my garage 135ft away. I positioned the NVR with double antennas at a window in the house facing the backyard and in direct line with my garage door window. I positioned the original Extender Antenna inside my garage at the garage door window hoping the signal from the NVR was strong enough to reach and give me a picture on my monitor in the house. It works! My back garage faces a road so you can see that I have been concerned about security. I now have Night Owl connections to my monitor, iPhone and computer. I spend six months in Michigan (Night Owl installation) and six months in Arizona.
The additional Extender Antenna was connected to my outside camera so that I could position it correctly. The larger white antenna prevented me from getting the position I wanted.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, September 25, 2019
Thank you for the feedback! We are so happy to hear the product is working well for you.
Written by a customer while visiting nightowlsp.com