Customer reviews from nightowlsp.com
Night Owl - Indoor/Outdoor AC Powered Plug-In Wireless 2K Security Camera with 2-Way Audio - White
Average customer rating
4.3
(155 Reviews)
Rating breakdown 155 reviews
5 Stars
98
4 Stars
31
3 Stars
11
2 Stars
6
1 Star
9
87%of customers recommend this product.
(
122 out of
141)
Customer Reviews for Night Owl - Indoor/Outdoor AC Powered Plug-In Wireless 2K Security Camera with 2-Way Audio - White
Customer Rating
3
Had trouble with the NVR.Cameras work well.
on September 27, 2023
Posted by: smilen4u271
from Ohio
Gender:Male
Verified Purchase:Yes
The first NVR that I received with my WNIP2 system would not get to the startup page and had to return it. The warranty replacement NVR made it to the Startup Wizard and was now able to complete the NVR and camera setup. At first the mouse was working but the menu on the monitor didn't seem to be working. I did a factory reset to see if the menu would start working but the mouse stopped working. I then used a different mouse and it worked and the menu worked. After I plugged the Night Owl mouse into the my computer, it seemed to reset and was able to now work with the Night Owl System.
I still have one problem, when I go to the computer Protect CMS App I get this:
Says the NVR is OFFLINE, when it seems to be working monitor and the phone.
I’ve tried all of this but nothing works!
NOTE: If you are experiencing this status, please perform the following steps:
1. Plug an Ethernet cable from your router (network) to your Night Owl recorder.
2. Wait until a system prompt appears stating “Internet Detected.”
3. Click “Login.”
4. Enter your local admin password.
5. Click “Login” again.
6. On the Night Owl Protect App icon page, click “I already have an account.”
7. Enter your Night Owl Protect login credentials.
8. Logout of the Night Owl Protect CMS and log back in.
9. Your Night Owl device should now be showing an Online status.
I still have one problem, when I go to the computer Protect CMS App I get this:
Says the NVR is OFFLINE, when it seems to be working monitor and the phone.
I’ve tried all of this but nothing works!
NOTE: If you are experiencing this status, please perform the following steps:
1. Plug an Ethernet cable from your router (network) to your Night Owl recorder.
2. Wait until a system prompt appears stating “Internet Detected.”
3. Click “Login.”
4. Enter your local admin password.
5. Click “Login” again.
6. On the Night Owl Protect App icon page, click “I already have an account.”
7. Enter your Night Owl Protect login credentials.
8. Logout of the Night Owl Protect CMS and log back in.
9. Your Night Owl device should now be showing an Online status.
I would recommend this to a friend!
Response from nightowlsp.comBy Support, Night Owl SP Digital Team, September 29, 2023
Thank you for the feedback and sorry to hear of the issue you are having. We welcome the chance to support you and ensure your system works as promised. At your convenience we'd welcome a call to our Technical support team via 1-866-390-1303. You can also use the chat 'Help' feature located in the bottom right corner of all site pages.
We look forward to getting this fixed for you.
We look forward to getting this fixed for you.
Written by a customer while visiting nightowlsp.com
Posted by: WiseMan
from Somewhere, FL
Verified Purchase:Yes
It fulfills it purpose of being a completely wire free camera that you can place anywhere within the range of the wireless recorder.
Good features and sensitivity, and the ability to "Speak" through the Camera speaker and "Listen" using the Mobile Application.
One Caveat though is that while they say "Up to 6months of Battery life" that must have been in an empty room with zero "Triggers" on the camera, since I have this configure to only trigger on "Human" and "Face" and with 10-12 Triggers per day, the batteries only last 2 weeks before needing a recharge.
However, knowing that was likely, I also bought the wall charger that comes with a spare set of batteries so that you can just swap the dead ones with the fresh ones and put the others back on the charger for the next time.
Good features and sensitivity, and the ability to "Speak" through the Camera speaker and "Listen" using the Mobile Application.
One Caveat though is that while they say "Up to 6months of Battery life" that must have been in an empty room with zero "Triggers" on the camera, since I have this configure to only trigger on "Human" and "Face" and with 10-12 Triggers per day, the batteries only last 2 weeks before needing a recharge.
However, knowing that was likely, I also bought the wall charger that comes with a spare set of batteries so that you can just swap the dead ones with the fresh ones and put the others back on the charger for the next time.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, August 25, 2023
Thank you for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: mountainretreeat
from Colorado
Gender:Male
Verified Purchase:Yes
I bought the antenna about a month back to help with signal from a couple cameras that kept dropping signal. 8" log walls were interfering with the signal, attached to the Wi-Fi NVR and have nearly zero dropped signal. It helped.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
3
One location not working
on August 6, 2023
Posted by: Mike J
from Milwaukee WI
Gender:Male
I really like my Night Owl system but have one camera that I can't get to connect. I know the location is not ideal so I bought the extender antenna but it's still not working on a consistent basis. Occasionally I get a signal but not very often. This tells me I'm close but need something a bit better. Anyone have any ideas on a better antenna? I can't really move it closer so adding cable isn't going to help. Thanks
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, August 9, 2023
Thank you for the feedback. Please keep in mind, obstacles located between your camera and wireless device will impact the signal strength. When your wireless signal is transmitted through various materials, such as walls and windows, the signal strength is affected. Though the wireless device and camera may be very close in proximity, you could still notice high signal interference if the signal passes through certain obstacles. For instance, if the signal passes through a concrete wall it will be severely weakened.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great Company
on June 11, 2023
Posted by: RockyJames88
from USA
Gender:Male
I’ve been using nightowl for about 3 1/2 to 4 1/2 years. I truly love their cameras and the systems they have. I wish there was more of a variety for the hooking up cameras to a DVR. What I mean is I wish they had a DVR that will connect ANY NightOwl Camera. So you could hook up any old ones you have and like as well. But other then that. This company is doing good things for there customers. I definitely recommend them.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 14, 2023
Thank you for the kind feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Grumpy57
from Wolcott NY
Gender:Male
Verified Purchase:Yes
There don't seem to be a way to adjust the sensitivity.
Moths trigger the pixel change
Moths trigger the pixel change
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, May 30, 2023
We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: rich12345
from Salem OR
Verified Purchase:Yes
set up was fairtly simple but if your using a desktop set up its VERY limited on what you can do or adjust. they make you use the App.. fine but its VERY SLOW. video on day one as 10s slower then real time.. that's a LONG time when somebody is waiting at the door. or breaking it down. looking at past footage is clunky. not easy to select times, to view, and again its all on your tiny phone so cant see much.. you cant access the past footage on the desktop application. only phone... that should not be a hard fix for them. so what's the prob? and you have to pay for a advanced version of the app to access footage from ANYWHERE. or you can only use it when your in WIfi range.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: GrungeCountry1
from Central Texas
Gender:Male
Verified Purchase:Yes
To be totally honest, it's been touch and go.
I r&I'd the antenna about a week and a half ago.
At first it had trouble marrying the base unit.
It lasted until a thunderstorm hit.
The signal came back with no adjustments in about 6 hours.
Overall, a few hiccups.
My only option, I'll keep it.
I r&I'd the antenna about a week and a half ago.
At first it had trouble marrying the base unit.
It lasted until a thunderstorm hit.
The signal came back with no adjustments in about 6 hours.
Overall, a few hiccups.
My only option, I'll keep it.
Written by a customer while visiting nightowlsp.com